TorGuard VPN Questions & Answers

Open the TorGuard app, go to Settings, and select the VPN protocol you want to use (e.g., OpenVPN, IKEv2).

Ensure your app is updated, try switching servers, or check your internet connection. If the problem persists, reinstall the app or contact support.

To cancel your subscription, follow the steps: Log into your TorGuard account. In the top menu, click “Services” and then “My Services.” Click “Manage” next to the Subscription you want to cancel and then click “Request Cancellation.

Yes, you can use TorGuard VPN on multiple devices simultaneously.

• Number of devices: A single TorGuard account can secure up to 12 devices at the same time.
• Operating systems: TorGuard VPN works on Windows, macOS, iOS, and Android.
• Platform: TorGuard VPN is available as an app for PC, Mac, Linux, and iOS, and as a proxy browser extension for Chrome and Firefox.

Restart your device, switch servers, check your internet connection, or reinstall the TorGuard app. If issues persist, contact TorGuard support.

Yes, TorGuard uses strong encryption and has a no-logs policy, ensuring your data is secure and private.

Open the TorGuard app, go to Settings, and enable the Kill Switch feature. This will disconnect your internet if the VPN connection drops.

Netflix may block some VPN servers. Try connecting to a different TorGuard server or contact TorGuard support for a list of servers that work with Netflix.

Depending on the protocol you select and the particular settings of your router, you will need to download and upload the correct configuration file from your TorGuard account to your router. To do this, go to the VPN section of your router, select the appropriate protocol (usually OpenVPN or WireGuard), and then enter your TorGuard credentials (password and username) and the server address that is provided in your TorGuard account.

Slow connection can be due to server load, distance from the server, or network issues. Try switching to a different server, using a wired connection, or checking your internet speed.