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Self-Service Automation
Enables users to solve IT issues independently using automated processes and access to a knowledge base.
Ticket Automation
Automated ticket creation, routing, and escalation to improve response times and operational efficiency.
Asset Management
Tracks and manages IT assets throughout their lifecycle, ensuring optimal utilization and compliance.
Remote Control
IT staff can remotely access and troubleshoot end-user devices, reducing downtime and enhancing support.
Reporting
Provides detailed reports and analytics on IT performance and operations for informed decision-making.
Codeless Configuration
Enables customization of IT environments and workflows without coding, enhancing flexibility and efficiency.
Workflow Automation
Automates IT processes to streamline operations, maintain consistency, and reduce manual effort.
Change Management
Controls and manages IT systems and infrastructure changes systematically to minimize risks and disruptions.
Incident Management
Manages IT incidents through structured workflows to minimize business impact and ensure timely resolution.
Brand Name | SysAid |
Information | SysAid provides an ITSM solution that enables central control over IT operations, including service desk, asset management, and MDM. |
Founded Year | 2002 |
Director/Founders | Israel Lifshitz |
Company Size | 101-500 Employees |
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