Surfshark Questions & Answers

Open the Surfshark app, go to Settings, and select the VPN protocol you want to use (e.g., OpenVPN, IKEv2).

Ensure your app is updated, try switching servers, or check your internet connection. If the problem persists, reinstall the app or contact support.

Log in to your Surfshark account, go to the subscription settings, and follow the instructions to cancel. You can also contact support for assistance.

Yes, Surfshark allows unlimited simultaneous connections, so you can use it on all your devices.

Restart your device, switch servers, check your internet connection, or reinstall the Surfshark app. If issues persist, contact Surfshark support.

Yes, Surfshark uses strong encryption and has a no-logs policy, ensuring your data is secure and private.

Open the Surfshark app, go to Settings, and enable the Kill Switch feature. This will disconnect your internet if the VPN connection drops.

Netflix may block some VPN servers. Try connecting to a different Surfshark server or contact Surfshark support for a list of servers that work with Netflix.

Slow connection can be due to server load, distance from the server, or network issues. Try switching to a different server, using a wired connection, or checking your internet speed.

Using the "Manual Setup" option on Surfshark website, you can access your router's control panel. Go to the VPN settings and select the OpenVPN client. Now, enter your Surfshark credentials (including server information) that you obtained from your Surfshark account. Depending on your router model and firmware, you might need to download a configuration file. Additionally, make sure your router supports the necessary VPN protocol, such as OpenVPN or WireGuard.

Steps to set up Surfshark on your router:

1. Login to Surfshark account
2. Generate configuration file
3. Access router settings
4. Navigate to VPN settings
5. Select VPN protocol
6. Enter credentials
7. Save and apply settings