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Suite CRM dashboard
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Suite CRM

Brand : SuiteCRM

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Suite CRM is an open-source enterprise-ready CRM software, which is equipped with 100+ integrations and extensions. The customer relationship management software offers a central repository comprising all customer-related data, facilitating a 360-degree view in real-time. The software comes equippe...Read more

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Suite CRM Software Pricing, Features & Reviews

What is Suite CRM?

Suite CRM is an open-source enterprise-ready CRM software, which is equipped with 100+ integrations and extensions. The customer relationship management software offers a central repository comprising all customer-related data, facilitating a 360-degree view in real-time. The software comes equipped with a wide variety of lead capturing and management tools, enabling enterprises to plan a personalized experience for their captured leads and turn them into promising prospects with time. Moreover, organizations can also monitor their sales pipeline and run detailed follow-ups on a particular opportunity.   

How is Suite CRM beneficial for your organization?

  1. 360-degree View: Admins or accounts managers can generate a centralized repository including all customer-related information. They can analyze the relevant insights and work accordingly to nurture multiple business relationships in an efficient manner.
  2. Customization: Enterprises can customize the software as per their business needs and get rid of the extra hassles in real-time.
  3. Integration: The REST API offered by Suite CRM can be used to create an integration with the core business systems across global boundaries and enhance the overall productivity levels as a whole. 
  4. Community: Suite CRM has an active community that ensures constant improvements, testings, and documentation enhancements.

Pricing of Suite CRM

The pricing of Suite CRM is available on request. You can send a callback request and our customer care executives will get back to you on the date and time mentioned in your callback request.

Benefits of Suite CRM

  1. Multi-Tools: Suite CRM, offers a wide variety of lead capturing, opportunity management and personalized quote generation tools, making it easy for organizations to capitalize on their customer profiles and enhance their lead conversion procedures in an effective way.  
  2. Customer Engagement: With Suite CRM, enterprises can refurbish their customer engagement strategies. They can send targeted messages and create a personalized messaging experience for individual customers, facilitating better business. 
  3. Enhanced Service: Information silos can be mitigated to authorize superior services to individual customers. Moreover, the wide variety of customer management tools offered by the software enables better functioning of the members associated with the service teams. 
  4. Employee Management: The software offers a separate employee management module of its own, with which admins can view a complete list of all employees, along with their designation. 

Suite CRM Pricing & Plans

Suite CRM price is available on request

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Suite CRM Features

Marketing Automation

  • icon_check Email Marketing Design and send personalized email campaigns, track opens, clicks, and conversions.
  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.

Data Sourcing / Integrations

  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check Data Import/Export Easily import/export customer and business data in bulk or via integration with other systems.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Reporting & Analytics

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Real Time Analytics Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Sales Performance Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.

Sales Management

  • icon_check Lead Management Capture, track, and nurture leads across different stages of the sales cycle.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Sales Forecasting Predict future sales and revenue using historical data and current opportunities.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.
  • icon_check Workflow Automation and Management Automate repetitive tasks and workflows to improve sales team efficiency.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.

Collaboration Tools

  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Omnichannel Support Provide consistent customer support across multiple channels, including email, chat, and social media.

Security & Compliance

  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check Audit Trails Maintain a log of all user actions for accountability and security auditing.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.

AI & Machine Learning

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Alerts & Notifications

  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).
  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.

Suite CRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English

Suite CRM Review

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Overall Score

4.5/5
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Suite CRM Video Review

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“Funnel CRM Too Good To Be True? Detailed Test 0026 Review (2019)”

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Review by: Wise Explainer

Suite CRM FAQ

A Yes, as an admin or an account manager you can organize multiple projects, allocate essential resources and track related tasks using the particular module. Uploaded projects can be monitored using a project grid or a Gantt chart.
A The document module acts as a central repository for internal files and customer raise issues. The particular module and specific information within it can be viewed, revised and uploaded with relevant information at regular intervals.
A Yes, you can request an online demo of Suite CRM. Our in-house product experts will get back to you as per the date and time mentioned in your callback request.
A The particular module can be used to generate cloud-based surveys using multiple question types. The answers get saved within Suite CRM and can be monitored as a comprehensive summary, chart or individual responses.
A No, the software does not have a mobile app as of now.

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