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Description
Pricing
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Review
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FAQs
Questions
Alternatives
Get Free Advice
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Brand : Sugarcrm
4.3 
16 Ratings & 12 Reviews
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Starting at $ 19
Save Extra with 2 Offers
Save upto 28%, Get GST Invoice on your business purchase | 
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
Buy Now & Pay Later, Check offer on payment page. Designed to help businesses manage sales/marketing, and customer support. Provides tools for automation, analytics, and collaboration to enhance customer engagement....Read more
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Customer Data Management (CDM)
Contact Management Centralized platform for managing leads, contacts, and account information. Account Management Centralized platform for managing leads, contacts, and account information. Customer Profiles Detailed customer profiles with customizable fields. Contact Segmentation Effective segmentation for tailored campaigns. Activity History Comprehensive interaction history for improved service. Sales Management
Lead Management Efficient lead management with nurturing. Territory Management Efficient territory management for optimal coverage. Order Management Manages orders from creation to completion. Quote Management Easy quote management with templates. Sales Forecasting Reliable sales forecasting with data-driven insights. Deal Management Streamlined deal management for efficient cycles. Sales Automation Effective sales automation for improved efficiency. Workflow Automation and Management Easy workflow customization for optimized operations. Opportunity & Pipeline Management Streamlined pipeline management for better forecasting. Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination. Marketing Automation
Email Marketing Effective email marketing with tracking. Campaign Management Effective campaign management with tracking. Lead Nurturing Efficient lead nurturing with personalized content. Customer Journey Tracking Effective customer journey tracking for improved experiences. Customer Segmentation Effective segmentation for tailored campaigns. Event-Triggered Workflows Comprehensive touchpoint monitoring for improved engagement. Automated Campaigns Easy automated campaigns for consistent engagement. Data Sourcing / Integrations
Social Media Integration Easy social media integration for wider reach. Data Import/Export Easy data import/export for seamless integration. API Access Provides API access for integration and data sharing. Calendar Integration Easy calendar integration for better planning. Third Party Integrations Efficient accounting and billing with tools. Email Marketing Tools Integration Effective marketing tools integration for improved campaigns. Marketing Tools Integration Effective marketing tools integration for improved campaigns. eCommerce Integrations Syncs easily with eCommerce platforms for order management. Interactive Voice Response (IVR) Integration Robust call tracking, call scheduling, and automation features. Collaboration Tools
Team Communication Effective team collaboration with tools. Task / Activity Management Efficient task and activity management with updates. Document Sharing & File Storage Easy document sharing and tracking with secure access. Omnichannel Support Effective omnichannel support for seamless interactions. Security & Compliance
Audit Trail Track changes and updates within the system for enhanced security and transparency. Data Encryption Reliable data encryption for enhanced security. Role-Based Access Control (RBAC) Effective role-based access for enhanced security. Backup & Disaster Recovery Regular backup and disaster recovery plans. GDPR & Data Privacy Effective GDPR and CCPA compliance for privacy assurance. AI & Machine Learning
Predictive Analytics Reliable sales recommendations for improved sales. Lead Scoring Reliable AI-driven insights for better outcomes. Chatbots Effective chatbots for automated support. Reporting & Analytics
Predictive Analytics Reliable sales recommendations for improved sales. Real Time Analytics Effective real-time analytics for data-driven decisions. Campaign Performance Tracks and evaluates campaign performance. Custom Dashboards Easy customizable dashboards for real-time analytics. Sales Performance Reports Provides sales performance reports and analytics. Customer Insights Reliable sales forecasting with data-driven insights. Forecasting & Trends Reliable forecasting for better planning. Performance Tracking Efficient performance tracking for continuous improvement. Alerts & Notifications
Event-Triggered Notifications Sends notifications triggered by important events. Custom Workflow Alerts Triggers custom alerts for workflow-related actions. System Errors/Failures Detects and reports system errors to ensure smooth operation. Customer Interaction Alerts Alerts for customer interactions to improve response time. Workflow Trigger Alerts Automates workflow actions based on event triggers. SLA Violations Monitors and alerts SLA violations for resolution. Lead Activity Alerts Effective reminders and notifications for tasks. Others
Touchpoint Monitoring Comprehensive touchpoint monitoring for improved engagement. Landing Pages & Forms Effective templates for streamlined processes. Call Tracking and Recording Robust call tracking, call scheduling, and automation features. Ticketing System Efficient ticketing system for better customer service.
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Pros
“I have had mostly positive experiences when I reached out to their customer support. It is not perfect but they are responsive.” Kingsley - Feb 19, 2025
“It works great with tools like Mailchimp, QuickBooks, and other tools that I am already using. It makes life easier.” Rabin Sarkar - Feb 9, 2025
“I like that there is a strong community support. The open-source community is active. They give me tips, plugins and even troubleshooting help.” Hacker King - Feb 7, 2025
Cons
“They tend to keep older features around instead of refining or replacing them. This makes the platform feel bloated.” Kingsley - Feb 19, 2025
“The reporting is fine for basics. If you want deep insights, you will need third-party tools.” Rabin Sarkar - Feb 9, 2025
“For someone who is new to CRMs, SugarCRM can feel overwhelming. A guided setup or onboarding would have been helpful.” Satyendra Tripathi - Feb 5, 2025
“SugarCRM Honest Review Watch Before Using”
4.9
Review by: Wise Explainer
“SugarCRM Review: Pros and Cons”
4.4
Review by: FULL FINANCE REVIEW
Verified reviewer:
Administrator, Staffing and Recruiting
501-1000 Employees
Software user since: 1-2 years
Reviewed on: Feb 19, 2025
Verified reviewer:
Human Resources, Computer Networking
501-1000 Employees
Software user since: 6-12 months
Reviewed on: Feb 5, 2025
Verified reviewer:
Administrator, Human Resources
1000+ Employees
Software user since: < 6 months
Reviewed on: Feb 9, 2025
| Brand Name | Sugarcrm |
| Information | SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs. |
| Founded Year | 2004 |
| Director/Founders | Clint Oram |
| Company Size | 501-1000 Employees |
| Other Products | Salesfusion |
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