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Customizable Dashboard
This dashboard displays the stats on customer call data and resolved and unresolved queries.
Call Flow Strategy for Agents
The roadmap for handling all customer calls. It includes call routing and ICR responses.
Call Routing
Customer calls are routed to IVR, & the agents� calls are based on the call flow strategy, & customer needs.
Privacy & Protection
The data is encrypted and stored in the database. The encrypted keys are shared with only authorized persons.
CRM-Integrated
The cloud communication portal is integrated with CRM to track customer interactions, and record customer contact.
Contact Management
It keeps track of all customer contact records and regularly updates them in case of any changes.
Client Management
It allows us to maintain a positive relationship with clients through proper communication and ensuring data security.
Communication
It allows control of modes of communication and ensures seamless communication among customers and businesses
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Pros
“Nice to prepare flow chart of any project. It has extremely good features and tools for creating flow charts.” Tapan - Jul 27, 2023
Cons
“Any agent or supervisor with add/edit rights can create Admin role. which simply means each and every person is an administrator and forging is very easy. ” Nivedita Jaiswal - Aug 17, 2023
Brand Name | Tata Teleservices Ltd |
Information | Tata Tele Business Services is a leading player in the connectivity and communication solutions market serving enterprise customers. With services ranging from connectivity, collaboration, cloud, security, IoT and marketing solutions. |
Founded Year | 1996 |
Director/Founders | Tata Sons, Ratan Tata |
Company Size | 1000+ Employees |
Other Products | Tata WhatsApp Business |
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