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Smartflo - Cloud Telephony Solutions

Brand : Tata Teleservices Ltd

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Smartflo - Cloud Telephony Solutions Pricing & Plans

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Smartflo - Cloud Telephony Solutions Features

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Customizable Dashboard

This dashboard displays the stats on customer call data and resolved and unresolved queries.

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Call Flow Strategy for Agents

The roadmap for handling all customer calls. It includes call routing and ICR responses.

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Call Routing

Customer calls are routed to IVR, & the agents� calls are based on the call flow strategy, & customer needs.

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Privacy & Protection

The data is encrypted and stored in the database. The encrypted keys are shared with only authorized persons.

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CRM-Integrated

The cloud communication portal is integrated with CRM to track customer interactions, and record customer contact.

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Contact Management

It keeps track of all customer contact records and regularly updates them in case of any changes.

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Client Management

It allows us to maintain a positive relationship with clients through proper communication and ensuring data security.

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Communication

It allows control of modes of communication and ensures seamless communication among customers and businesses

Smartflo - Cloud Telephony Solutions Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Medium Business, Enterprises, SMBs, SMEs
  • Phone, Email, Live Chat
  • Videos
  • English

Smartflo - Cloud Telephony Solutions Reviews

70%

Have recommended this product

Overall Score

4.2/5
Based on 4 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “Nice to prepare flow chart of any project. It has extremely good features and tools for creating flow charts.” Tapan - Jul 27, 2023

Cons

cons_icon “Any agent or supervisor with add/edit rights can create Admin role. which simply means each and every person is an administrator and forging is very easy. ” Nivedita Jaiswal - Aug 17, 2023

R

Rakesh

Verified reviewer:linkedin_verify

Manager, Automotive

101-500 Employees

Reviewed on: Nov 14, 2023

1/5

“Pathetic Services Poor flow”

They offered lot of features and took Rs 89680 advance for implementation. After implantation, 80% of calls were getting missed and even WhatsApp configuration which was offered was not given to me. No service of raised issues. I will never recommend using Tata Tele services to anyone.

Pros :

Cons :

Features

1/5

Value for Money

1/5

Customer Support

1/5

Ease of Use

1/5

Likely to Recommend

1/10
NJ

Nivedita Jaiswal

Verified reviewer:linkedin_verify

Reviewed on: Aug 17, 2023

4/5

“overall good with major bugs like any user can create admin”

Pros :

Cons :

Features

4/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4/5

Likely to Recommend

6/10
T

Tapan

Verified reviewer:linkedin_verify

Chief Technology Officer, Computer Networking

2-100 Employees

Software user since: 1-2 years

Reviewed on: Jul 27, 2023

4.7/5

“A software with awesome features”

Pros :

Cons :

Reason to switch : Haven’t used in company

Features

5/5

Value for Money

4/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

9/10

Tata Teleservices Ltd Company Details

Brand Name Tata Teleservices Ltd
Information Tata Tele Business Services is a leading player in the connectivity and communication solutions market serving enterprise customers. With services ranging from connectivity, collaboration, cloud, security, IoT and marketing solutions.
Founded Year 1996
Director/Founders Tata Sons, Ratan Tata
Company Size 1000+ Employees
Other Products Tata WhatsApp Business

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