Siebel CRM

Brand : Oracle

4.2
16 Ratings & 10 Reviews
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Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Siebel CRM Software Pricing, Features & Reviews

What is Siebel CRM?

Siebel CRM, made by Oracle Corporation, is a top customer relationship management (CRM) software. It helps businesses with sales, marketing, and customer service tasks. It offers tools to track customer interactions, automate sales, run marketing campaigns, and provide excellent customer service. It consists of dashboards and reports that help in analysing customer behaviour.

Users can leverage this CRM software to make effective strategies and quick decisions. This flexible and adaptable tool fits according to different industries and company sizes. Siebel CRM is a trusted option for companies wanting better customer relationships, more revenue, and smoother CRM operations.

Why Choose Siebel CRM Software?

All-in-One Solution: It offers various functionalities to manage sales, marketing, and customer service processes in one integrated platform. Therefore, providing a holistic view of customer interactions.
Industry-leading Technology: Developed by Oracle Corporation, Siebel is built on robust technology infrastructure. It ensures reliability, scalability, and security for businesses of all sizes.
Customization Capabilities: It allows organizations to tailor the software to their specific needs. Users can automate workflows, integrate databases, and customize dashboards to align with their unique business requirements.
Advanced Analytics: This CRM software provides powerful analytics and reporting features. Users can analyze customer data, track performance metrics, and identify opportunities for improvement. Siebel empowers businesses to make informed decisions and drive strategic initiatives.
Seamless Integration: It seamlessly integrates with other Oracle applications and third-party systems. Siebel CRM enables businesses to leverage existing technology investments and streamline processes across departments.
Proven Track Record: Siebel carries a history of successful implementations and a large customer base spanning across multiple industries. It is a trusted solution known for delivering tangible results in improving customer relationships, increasing sales productivity, and driving business growth.

Features of Siebel CRM Software

Lead Management: It allows businesses to capture, track, and manage leads throughout the sales cycle for better lead conversion.
Campaign Management: Plan, execute, and analyze marketing campaigns across various channels with Siebel to drive customer engagement.
Customer Service Automation: It automates processes, including case management, ticket routing, and resolution tracking to deliver prompt support.
Sales Forecasting: Siebel CRM allows businesses to predict sales performance and allocate resources effectively.
Social Media Integration: It integrates with social media platforms to monitor and engage with customers on social channels.
Partner Relationship Management: Users can manage partner onboarding and performance tracking with collaboration tools to drive channel sales and growth.
Mobile Accessibility: It allows users to access customer data, update records, and perform tasks on-the-go for better productivity.
Knowledge Management: It facilitates knowledge sharing and access to resources for employees, enabling accurate information.

Siebel CRM Pricing

Siebel CRM price details are available on request at techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Siebel CRM Pricing & Plans

Siebel CRM price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

Siebel CRM Features

Customer Data Management (CDM)

Contact Management Store, organize, and access detailed information about individual customers (contacts)
Account Management Store, organize, and access detailed information about companies that contacts belong to (accounts)
Customer Profiles Comprehensive customer profiles with 360-degree view.
Contact Segmentation Robust segmentation for personalized customer engagement.
Activity History Detailed interaction history for informed customer interactions.

Sales Management

Workflow Automation and Management Advanced workflow customization for tailored processes.
Lead Management Comprehensive lead management for higher conversion rates.
Territory Management Advanced territory management for strategic sales planning.
Order Management Manages orders across multiple touchpoints.
Quote Management Efficient quote management with automated approvals.
Sales Forecasting Advanced sales forecasting for strategic planning.
Deal Management Comprehensive deal management for end-to-end sales process.
Sales Automation Advanced sales automation for streamlined workflows.
Opportunity & Pipeline Management Comprehensive pipeline management for sales efficiency.
Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.

Marketing Automation

Campaign Management Advanced campaign management for strategic marketing.
Email Marketing Robust email marketing capabilities for effective campaigns.
Lead Nurturing Advanced lead nurturing for higher conversion rates.
Customer Journey Tracking Comprehensive customer journey tracking for better insights.
Customer Segmentation Robust segmentation for personalized customer engagement.
Automated Campaigns Robust automated campaigns for efficient marketing.
Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).

Data Sourcing / Integrations

Social Media Integration Robust social media integration for enhanced engagement.
Data Import/Export Advanced data import/export capabilities for smooth integration.
API Access Offers comprehensive API for custom integrations.
Calendar Integration Comprehensive calendar integration for efficient scheduling.
Third Party Integrations Comprehensive accounting and billing management for financial control.
Email Marketing Tools Integration Advanced marketing tools integration for strategic campaigns.
Marketing Tools Integration Advanced marketing tools integration for strategic campaigns.
eCommerce Integrations Syncs with eCommerce platforms to manage transactions.
Interactive Voice Response (IVR) Integration Robust call tracking, call scheduling, and automation features.

Collaboration Tools

Task / Activity Management Comprehensive task and activity management for better productivity.
Team Communication Robust team collaboration features for better teamwork.
Document Sharing & File Storage Advanced document sharing and tracking for better collaboration.
Omnichannel Support Comprehensive omnichannel support for consistent customer service.

Security & Compliance

Audit Trail Track changes and updates within the system for enhanced security and transparency.
Data Encryption Database using encryption algorithms like AES (Advanced Encryption Standard) and RC2
Role-Based Access Control (RBAC) Advanced role-based access for secure data management.
Backup & Disaster Recovery Backup and disaster recovery systems are implemented.
GDPR & Data Privacy Comprehensive GDPR and CCPA compliance for data protection.

AI & Machine Learning

Predictive Analytics Advanced sales recommendations for higher conversions.
Lead Scoring Advanced AI-driven insights for strategic decision-making.
Chatbots Robust chatbot integration for efficient customer service.

Reporting & Analytics

Predictive Analytics Advanced sales recommendations for higher conversions.
Real Time Analytics Robust real-time analytics for strategic insights.
Campaign Performance Tracks and optimizes campaign results with analytics.
Custom Dashboards Advanced customizable dashboards for better decision-making.
Sales Performance Reports Monitors sales performance and provides in-depth reports.
Customer Insights Advanced sales forecasting for strategic planning.
Forecasting & Trends Advanced forecasting for strategic planning.
Performance Tracking Comprehensive performance tracking for better outcomes.

Alerts & Notifications

Event-Triggered Notifications Sends automated notifications based on customer events.
Custom Workflow Alerts Creates custom alerts for workflow triggers.
System Errors/Failures Detects and reports system errors for resolution.
Customer Interaction Alerts Sends alerts based on customer interactions.
Workflow Trigger Alerts Automates workflow actions based on defined triggers.
SLA Violations Flags SLA violations for timely resolution.
Lead Activity Alerts Import and export data easily for integration.

Others

Budget Tracking Comprehensive budget tracking for better financial control.
Landing Pages & Forms Advanced templates for consistent communication.
Call Tracking and Recording Robust call tracking, call scheduling, and automation features.
Ticketing System Comprehensive ticketing system for efficient support management.

Siebel CRM Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Language:

Ubuntu Windows MacOS Linux
Desktop
Web-Based
All Industries
All Businesses
Small Business, Medium Business, Enterprises
Phone, Email, Communities
English

Siebel CRM Reviews

Have recommended this product

Overall Score

4.2/5

Based on 10 Reviews

Features 4.1/5

Value for Money 4.2/5

Ease of Use 4.1/5

Customer Support 4.2/5

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Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “Siebel come with one of the best security features which gives me peace of mind when it comes to protecting sensitive customer data.” Raman Jain - Feb 22, 2025

pros_icon “The mobile app allows me to manage CRM data on the go which comes in handy when out of station.” Ashwath Rao - Feb 20, 2025

pros_icon “I like that it allows me the ability to automate repetitive tasks and processes. This frees up time for more valuable work.” Abimbola Rabihat - Feb 11, 2025

Cons

cons_icon “The ongoing maintenance and updates can be a hassle and it requires a dedicated team to keep things running smoothly.” Raman Jain - Feb 22, 2025

cons_icon “There are limited third-party integrations. While it integrates well with Oracle, third-party integrations can be more difficult and less seamless.” Ashwath Rao - Feb 20, 2025

cons_icon “There is a lot of training involved to get everyone up to speed. As the learning curve is real.” Abimbola Rabihat - Feb 11, 2025

raman jain

Verified reviewer:

Human Resources, Marketing and Advertising

501-1000 Employees

Software user since: 1-2 years

Reviewed on: Feb 22, 2025

4.3/5

“Top Notch Security but Maintenance is a Commitment”

The great security features of Siebel CRM are what I like most about it. I feel at ease knowing that my clients' private information is secure. The constant upgrades and maintenance are a bit of a pain.

Pros : Siebel come with one of the best security features which gives me peace of mind when it comes to protecting sensitive customer data.

Cons : The ongoing maintenance and updates can be a hassle and it requires a dedicated team to keep things running smoothly.

Switched from : Zendesk Sell

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4/5

Ashwath rao

Verified reviewer:

Human Resources, Hospitality

501-1000 Employees

Software user since: 6-12 months

Reviewed on: Feb 20, 2025

4.2/5

“Convenient on the Go, but Lacks Third-Party Flexibility”

I like being able to manage client data from anywhere using the Siebel CRM mobile app. It can be challenging to integrate with third-party programs. With Oracle products, it functions flawlessly, however with other tools, it feels less smooth.

Pros : The mobile app allows me to manage CRM data on the go which comes in handy when out of station.

Cons : There are limited third-party integrations. While it integrates well with Oracle, third-party integrations can be more difficult and less seamless.

Switched from : Pipedrive

Reason to switch : Pipedrive was great but Seibel fits more into our workflow even though we had to sacrifice some flexibility.

Features

4.5/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4.5/5

Abimbola Rabihat

Verified reviewer:

Administrator, Marketing and Advertising

501-1000 Employees

Software user since: 1-2 years

Reviewed on: Feb 11, 2025

4.2/5

“Great for Automation but Be Ready to Learn”

I like how Siebel CRM saves me time and allows me to concentrate on more crucial work by automating tedious chores and procedures. It was difficult to bring the squad up to speed. It needed a lot of training to get everyone accustomed to the system because of its high learning curve.

Pros : I like that it allows me the ability to automate repetitive tasks and processes. This frees up time for more valuable work.

Cons : There is a lot of training involved to get everyone up to speed. As the learning curve is real.

Switched from : Workbooks CRM

Reason to switch : Workbooks did not offer advanced automation features which were essential for improving efficiency in our growing business.

Features

4.5/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4/5

See all Siebel CRM reviews

Oracle Company Details

Brand Name	Oracle
Information	Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
Founded Year	1977
Director/Founders	Arnold Silverman, Bob Miner, Brian Cassidy, Ed Oates, Larry Ellison
Company Size	1000+ Employees
Other Products	Autonomous Data Warehouse, MySQL enterprise Edition, Mysql , Netsuite CRM, Peoplesoft

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by : Oracle

4.2 (10 reviews)

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Siebel CRM FAQ

Q Which operating system does Siebel CRM Software Support?

Q Is there any Siebel CRM App?

Q What is the deployment type of Siebel CRM Software?

Q How much does Siebel CRM Software Cost?

Q Who are the potential users of Siebel CRM Software?

Q Is there any free demo for Siebel CRM Software?

Q Is Siebel CRM Software Free?

Q How can you download Siebel CRM Software?

Q How does Siebel CRM Software Work?

Siebel CRM Questions

How does Siebel CRM track and manage customer interactions across various touchpoints?

Anil Kumar Goel . Dec 24, 2024

Siebel CRM tracks customer interactions across multiple touchpoints (e.g., email, phone, chat, social media) and stores this data in a unified customer profile. This enables businesses to view the complete history of customer interactions, providing a 360-degree view and ensuring personalized, context-driven communication.

Deepak Kumar . Dec 25, 2024

1 Answer

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