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Servitium CRM

Brand : Path Infotech Limited

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This CRM software provide solutions to call centre, field service, inventory and franchise payout companies....Read more

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Servitium CRM Software Pricing, Features & Reviews

What is Servitium CRM?

Servitium CRM is designed to support the after-sales processes of an organization. It serves customers across a range of geographical locations with multiple sales automation tools. This CRM Software is mapped with different service processes across industries to drive efficiency and responsiveness.

The industries it caters to include home appliances, consumer durables, sanitaryware, water technologies, etc. Some of the places it excels are the call-centre industry, inventory management, customer and product management, franchise payout, lead management, and others. Servitium provides insightful reports and analytics on business operations.

Why Choose Servitium CRM Software?

  • Business Accelerators and Strategy: Servitium CRM provides business accelerators for order to cash, procure to pay and finance operations. It enables users to discover new opportunities.
  • Efficiency in Operations: Servitium CRM lets you equip tools to ramp up efficiency. Teams can manage invoicing and quotes, control quality, and process sales orders and client records—all in one place
  • Multi-platform Support: The platforms supported by Servitium CRM are SaaS, PaaS, AWS, Oracle, etc. It easily integrates with third-party apps SAP, ERP, etc. for streamlining your business operations at single platform.
  • AI-Driven Insights: It performs robotic test and cloning automation. The Opkey (AI-driven accelerated testing of Oracle) help users to bring virtualization and automation insights together.

Features of Servitium CRM Software

  • Customer Management: Consolidate and monitor client interactions, profiles, and service records in a single location.
  • Lead Management: Users can leverage Servitium CRM to efficiently capture, nurture, and turn leads into customers.
  • Centralised Customer Data: Keep and retrieve all client data on a single, manageable platform.
  • Inventory Management: Businesses can monitor, control, and manage stock levels to guarantee the best possible inventory flow.
  • Call Registrations: Keep track of consumer calls, questions, and service requests so that they may be promptly followed up on and resolved.
  • Customer Query Management: Provide quick assistance by enabling customers to voice concerns or questions by email, phone, SMS, or WhatsApp.
  • Follow-ups, Escalations, and Reminders: To guarantee prompt responses, automatically schedule reminders and escalate outstanding concerns.
  • General Lead/Enquiry: Gather and handle general leads or enquiries for potential future interaction and conversion.
  • CSAT Reports: Customer satisfaction, or CSAT, can be measured and monitored to improve customer loyalty and service quality.
  • Assignment Allocation: To ensure effective management, assign duties or service requests to designated groups or individuals.
  • Dashboard Customisation: Adapt your dashboard to show pertinent metrics, insights, and actions quickly.
  • Real-time Analytics: Make data-driven decisions by gaining real-time insights into performance, operations, and customer interactions.
  • Activity Management and Reporting: To maximise team performance, monitor activities, oversee workflows, and provide reports.
  • Performance and Tracking: Keep an eye on individual and team performance indicators to make sure KPIs and objectives are being fulfilled.
  • Third-party Integration: To improve functionality and automate workflows, easily integrate with outside products and platforms.

Servitium CRM Pricing

The cost of Servitium CRM is available on request. You can contact us through the “request a callback” option on our website. We will provide you with the license and activation key so that you can start using the software. In case you want a renewal of any of your chosen plans, you can contact our customer care team without any hesitation.

Servitium CRM Pricing & Plans

Servitium CRM price is available on request

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Servitium CRM Features

Marketing Automation

  • icon_check Email Marketing Manage and send targeted email campaigns to their customers.
  • icon_check Campaign Management Create, manage, and track marketing campaigns across email, SMS, and social media.
  • icon_check Lead Nurturing Manage and cultivate leads through sales funnel by tracking activities.
  • icon_check Customer Journey Tracking Complete view ofcustomer journey and enabling them to improve service delivery.
  • icon_check Customer Segmentation Help with customer segmentation by providing a centralized view of customer data.
  • icon_check Event-Triggered Workflows Analyze every customer interaction at touchpoints like calls, emails, website visits, and service requests.
  • icon_check Automated Campaigns Set up pre-defined marketing sequences that send targeted messages to customers

Data Sourcing / Integrations

  • icon_check Data Import/Export Offers data import and export functionality, allowing users to transfer customer information.
  • icon_check API Access Offers an API for custom integrations with other tools.
  • icon_check Calendar Integration Sync with Google Calendar, Outlook, or other compatible options.
  • icon_check Third Party Integrations Track customer information, purchase history, and billing details within a single platform.
  • icon_check eCommerce Integrations Syncs with eCommerce platforms for smooth order management.
  • icon_check Interactive Voice Response (IVR) Integration Offers call tracking and recording features as part of its call center management functionality.
  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.

Reporting & Analytics

  • icon_check Real Time Analytics It allow users to access updated customer data and insights instantly.
  • icon_check Campaign Performance Measures campaign performance and results.
  • icon_check Custom Dashboards Tailor the displayed information and metrics to their specific needs.
  • icon_check Sales Performance Reports Provides detailed sales performance and reporting tools.
  • icon_check Customer Insights Predict customer needs and anticipate future sales by analyzing real-time data.
  • icon_check Forecasting & Trends Users can predict future customer service trends and needs based on historical data in system.
  • icon_check Performance Tracking Offers performance tracking features, particularly focused on field service technicians.
  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.

Customer Data Management (CDM)

  • icon_check Contact Management Centralized platform for managing leads, contacts, and account information.
  • icon_check Account Management Centralized platform for managing leads, contacts, and account information.
  • icon_check Customer Profiles Manage customer interactions, including customer profiles and service history.
  • icon_check Contact Segmentation Help with customer segmentation by providing a centralized view of customer data.
  • icon_check Activity History Captures all customer interactions including phone calls, emails, chat sessions, and service requests.

Sales Management

  • icon_check Lead Management Capture leads, manage prospect details, track activities, and qualify them for sales.
  • icon_check Territory Management Divide customer base into geographical or market-based territories.
  • icon_check Order Management Manages orders from start to finish with full tracking.
  • icon_check Quote Management Manage customer quotes. Transition into orders, track order status, and generate invoices.
  • icon_check Sales Forecasting Predict customer needs and anticipate future sales by analyzing real-time data.
  • icon_check Deal Management Track, manage, and nurture sales opportunities (deals) throughout their lifecycle.
  • icon_check Sales Automation Streamline sales processes by automating repetitive tasks like lead capture, tracking sales activities, etc.
  • icon_check Workflow Automation and Management Tailor the CRM system to fit specific needs by adjusting stages, fields, and automation rules.
  • icon_check Opportunity & Pipeline Management Manage potential leads through different stages of the sales process.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.

Collaboration Tools

  • icon_check Team Communication A centralized platform for managing customer service interactions.
  • icon_check Task / Activity Management Track, assign, and manage sales activities including follow-ups and service calls.
  • icon_check Document Sharing & File Storage Store, access, and monitor documents (service manuals, contracts, warranty details, and customer records)
  • icon_check Omnichannel Support Comprehensive omnichannel support for consistent customer service.

Security & Compliance

  • icon_check Role-Based Access Control (RBAC) Allows granular control over data visibility and actions within the platform.
  • icon_check Audit Trails Tracks user actions with audit trails for accountability.
  • icon_check Backup & Disaster Recovery Ensures data protection with regular backups and recovery.
  • icon_check GDPR & Data Privacy Comprehensive GDPR and CCPA compliance for data protection.
  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.

AI & Machine Learning

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Notifies users of key events through automated alerts.
  • icon_check Custom Workflow Alerts Creates custom alerts based on workflows and triggers.
  • icon_check System Errors/Failures Detects system errors for quick resolution and recovery.
  • icon_check Customer Interaction Alerts Sends alerts to users about customer interactions.
  • icon_check Workflow Trigger Alerts Automates workflows based on specific triggers or events.
  • icon_check SLA Violations Tracks SLA violations to ensure customer expectations.
  • icon_check Lead Activity Alerts Deliver notifications and alerts of service requests, follow-ups, escalations, reminders for warranty renewals.

Others

  • icon_check Touchpoint Monitoring Analyze every customer interaction at touchpoints like calls, emails, website visits, and service requests.
  • icon_check Landing Pages & Forms Provides templates for customer service interactions, allowing users to leverage pre-defined message.
  • icon_check Call Tracking and Recording Offers call tracking and recording features as part of its call center management functionality.
  • icon_check Ticketing System Comprehensive ticketing system for efficient support management.

Servitium CRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business
  • Phone, Email, Communities
  • Documentation, Videos
  • English

Servitium CRM Reviews and Ratings

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Servitium CRM FAQ

A You can generate reports from raw data, compile the products for efficient usage, thereby, helping in efficient team management. The reports and analytics feature of the software helps in producing real-time and customizable insights into daily business activities.
A Servitium CRM provides Field Service Mobile App for Android smartphone if your Android version is 4.4 and above. Its key features include call allocation and reallocation, management of attendance, leave and travel expenses, geo-tracking of field workers or engineers, technical help desk, etc.
A You can buy Servitium CRM directly from techjockey.com. Simply choose your preferred subscription plan and complete the checkout process.
A Techjockey.com accepts a range of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets.
A After completing your purchase, the license key will be sent to your email instantly techjockey.com ensures 24-hour delivery, allowing you to activate the software immediately.
A Yes, all software bought from techjockey.com is completely authentic and comes with a valid license.
A Yes, techjockey.com offers support for software installation. You can contact our customer support team for help with the installation process.
A You can renew your subscription right on techjockey.com. We'll remind you before it expires, and you can easily extend it on our website.
A Yes, you can move your license to a new device. Just uninstall the software from your current device and install it on the new one using the same license key.
A Yes, techjockey.com often has special discounts and deals on Servitium CRM. Visit our website to find the latest offers.
A Servitium CRM price in India is available on request at techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Servitium CRM Questions

A:

Integrate WhatsApp with Servitium CRM using third-party tools or APIs that connect WhatsApp to the CRM. This allows you to send and receive WhatsApp messages directly within the CRM.

farid ansari . Nov 29, 2024

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