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Proactive Maintenance & IoT
Integrates with sensors to predict equipment problems and schedule maintenance.
Installed Base Management
Tracks all customer equipment under your service contract.
Remote Triage
Troubleshoots customer issues remotely to diagnose and resolve problems faster.
Contractors Management
Manages a network of contractors to ensure qualified personnel are assigned to jobs.
Customer Self-Service
Empowers customers to submit service requests, track progress, and access knowledge bases.
Parts & Returns Management
Tracks parts inventory, optimizes ordering, and manages returns for efficient service.
Field Service Analytics
Provides insights from field data to improve service efficiency and decision-making.
Intelligent Remote Service
Leverages AI and machine learning to diagnose equipment issues and guide remote fixes.
Scheduling & Dispatch
Optimizes scheduling and dispatch of field technicians to jobs.
Work Order Management
Creates, manages, and tracks work orders to ensure efficient service completion.
Brand Name | PTC |
Information | PTC develops, markets, and supports product lifecycle management software solutions and associated services. |
Founded Year | 1985 |
Director/Founders | Daniel Dean, James Heppelmann |
Company Size | 501-1000 Employees |
Other Products | Creo , Ptc Integrity Requirements Connector , Thingworx , Ptc Windchill, Arena QMS |
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