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Live Call Monitoring
SanMiNi-IPPBX server solution helps monitor the status of live, on-hold, & disconnected calls.
Trunk Wise Utilization Report
Get access to reports, data, and statistics in real-time on toll free numbers.
ACD(Automatic Call Distribution)
This system in SanMiNi-IPPBX server solution is useful in routing calls to live agents.
Inbound IVR
The module is useful in managing large volumes of calls and routing those to their concerned departments.
Outbound IVR
SanMiNi-IPPBX allows engagement of customers through multiple mediums like messages, emails & automated voice calls.
Automated Attendant
The server solution deploys intelligent algorithms for handling calls without involving a human agent.
CDR Dashboard to Monitor Outgoing/Incoming
The feature maintains a record of all calls done for later access and auditing purposes.
Dynamic Field Selection
The option gives callers access to more specific menu options for an enhanced customer service experience.
Third Party API Integration
Third-party email and API integrations offer better operational efficiency to businesses.
Call Recording
The server solution makes it easy to record and monitor calls for agent training sessions.
Remote Extension
These extensions connect the distributed workforce to customers’ calls even while on the go.
Call Conference/Caller ID/Waiting/Transfer
Use the feature for automated call routing to agents in real-time with SanMiNiPPBX.
Call Routing (DID & ANI)
Ensures smooth transferring of calls to the correct extension for reducing customer wait timings.
Blacklists/Blind Transfer
Block unsolicited and spam outbound & inbound calls with the MiNi IPPBX system.
VOIP/SIP Trunk/DISA/DOSA
SanMiNiIPPBX centralizes phone calls for connecting unlimited SIP trunks/local numbers & choosing the VOIP number.
Voicemail to Email
Omnichannel support ensures that options for live chat, phone calls and emails are always available.
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