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IVR – Multilayer Options with Menu and Sub Menus
Integrated voice response systems provide automated menus for streamlining the call flows in contact centres.
Self Designable Web Based CRM
SanCCS is a web-based contact centre software ideal for managing outbound & inbound calls.
Remote Extensions
Use the feature to establish a virtual call centre and let the agents take customer calls even from remote.
Trunk Wise Billing
The call centre software helps create bills based on trunk, phone number and the time of calls.
Dialing Mode: Manual, Preview, Progressive
SanCCS offers an outbound dialling mode to help call centres connect customers automatically to its agents.
Multi Alternate Number Dialing
SanCCS IVR software provides a powerful predictive dialler for dialling multiple numbers at a time.
Multi ACD
The feature in SanCCS call centre software is useful in assigning immediately all customer calls to the right agents.
User / Group Rights
SanCCS lets you use user login for assigning access rights to supervisors, managers and customer administrators.
Import Data from Excel/CSV
The feature makes it easy to import contacts and call lists for resolving customer queries and improving communications.
Customizable Reporting Format
Generate customizable reports of all inbound and outbound calls with this call centre solution and CRM.
User Definable Filters in Reporting Format
SanCCS call centre software solution allows filtering of interactions based on tag, contact, date and ID.
Multi-Process/Multilevel STD Table
The module provides multi-process and multilevel STD table for a more customizable voice menu.
Call Billing Software
Get details regarding call costs to manage efficiently the telephone expenses with this IVR software.
Call Back Scheduling
SanCCS uses this option to ensure that customers get return calls quickly without having to wait in queue on hold.
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