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Personalise your support to engage with every customer
Service Cloud 360 has all the tools you need to strengthen customer engagement. You’ll be able to: Support customer interactions on any channel Get shared, actionable insight into every customer interaction Drive revenue and upsell easier with the power of AI Automate business processes with intelligent workflows Uplevel call center management with smart productivity tools
Go digital and deliver smiles everywhere.
How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud 360. Now you can: Put all your digital interactions in one place Engage with customers on their favorite channels Serve faster with automated workflows Scale support with AI-powered chatbots
Get your field jobs done safer, faster, and more efficiently
Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to: Safely complete jobs on the first in-person or virtual visit Get jobs done faster with step-by-step guided flows Automatically schedule the right person for the right jobs Access data online and offline with the field service app
We make it happen! Get your hands on the best solution based on your needs.
Appointment Management
Schedule appointments and calls efficiently with AI based intelligent scheduling feature.
Customer Service
Deliver the best-in-class service to your customers by leveraging AI, automation, and cloud integration.
Call Center Management
Monitor, track, and manage customer interaction across all communication channels.
Audit Trail
Track end-to-end history of the communication with every customer through its case management feature.
Routing
Assign the best available customer executive to every case based on past interactions for efficient case resolution.
Call Recording
Record every inbound and outbound call on the cloud for the future reference.
Call Logging
Collect, evaluate and report all the statistical data related to calls with customers.
Campaign Management
Collaboration Tools
Seamless communication with customers through AI-powered collaboration tools.
Customizable Branding
Customize the customer service portal and app as per your brand's logo and color.
Brand Name | Salesforce |
Information | We're Salesforce, the customer company. CRM + Data + AI + Trust. |
Founded Year | 1999 |
Director/Founders | Adam Evans, Halsey Minor, Marc Benioff, Max Comparetto, Parker Harris |
Company Size | 1000+ Employees |
Other Products | Salesforce CRM, Pardot, Salesforce Platform, Salesforce CPQ, Mulesoft Anypoint Platform |
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