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Salesforce CRM

Brand : Salesforce

Starting at $ 25

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Salesforce CRM is designed to help businesses manage their customer interactions, sales, and data. It enables organizations to streamline processes, improve customer service, and grow sales. ...Read more

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Salesforce CRM Software Pricing, Features & Reviews

What is Salesforce CRM?

Salesforce CRM is a cloud-based CRM software that helps businesses manage their customer relationships and make their sales process smoother. It allows users to store and access customer details and track communication history easily.

With Salesforce, businesses can track sales deals and customer activities, making it simpler to know what to do next in the sales process. It also automates routine tasks, saving time and boosting productivity.

The platform includes tools to analyze customer behaviour and sales performance, helping businesses make smart decisions. Users can collaborate with their team and access the system on mobile devices, so they can manage work from anywhere.

Why Choose Salesforce CRM Software?

  • Cloud-Based Accessibility: The platform allows users to access it from anywhere, anytime, without heavy installations or hardware, making scaling easy as business needs grow.
  • Scalability and Customization: It adapts as your business grows, offering customizable features to fit specific needs and help maintain a competitive edge.
  • User-Friendly Interface: The intuitive design makes it easy for anyone to use, allowing teams to focus on customer engagement without technical barriers.
  • Comprehensive Feature Set: It provides tools for sales, marketing, customer service, and analytics, helping businesses streamline their operations and improve collaboration.
  • Strong Security Measures: Advanced security protocols protect sensitive customer data, with regular updates to ensure continued safety.
  • Integration Capabilities: It seamlessly integrates with other apps, allowing businesses to connect tools and create a unified customer experience.
  • Proven Market Leadership: Widely trusted by leading companies, its strong market presence demonstrates reliability and effectiveness in managing customer relationships.
  • Continuous Innovation: The platform frequently introduces new features based on user feedback, keeping businesses ahead in a rapidly evolving environment.

Features of the Salesforce CRM Platform

  • Centralized Customer Data: It brings all customer information into one place, giving a complete view of interactions and preferences, which helps teams collaborate better.
  • Improved Customer Engagement: With detailed customer profiles, businesses can communicate more personally, boosting satisfaction and loyalty.
  • Increased Sales Efficiency: The platform automates sales tasks, letting teams focus on building relationships and closing deals instead of on paperwork.
  • Enhanced Collaboration: It allows team members to share information in real-time, improving communication and teamwork.
  • Data-Driven Decision Making: The analytics tools offer insights that help businesses make informed choices and plan sales strategies effectively.
  • Territory Management: This functionality helps organizations manage sales territories effectively by assigning rules and hierarchies that optimize resource allocation and improve coverage.
  • Sales Automation: Routine tasks like email alerts and task assignments are automated, helping sales teams work more efficiently.
  • Sales Dashboards: Custom dashboards show real-time sales performance, helping teams track progress and adjust their strategies.
  • Einstein Analytics: This AI feature provides advanced analytics to reveal trends, predict results, and support informed decision-making.

Pricing of Salesforce CRM

Salesforce CRM price in India starts from $25 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Product Enrichment Section Image Product Enrichment Section Image Product Enrichment Section Image Product Enrichment Section Image

Salesforce CRM Pricing & Plans

Starter Suite
  • Simplified Setup and Onboarding
  • Lead, Account, Contact, and Opportunity Management
  • Email Integration
    • Users
    • Monthly
Starting at $ 25
Pro Suite
  • Greater Customization and Automation
  • Sales Quoting and Forecasting
  • Enhanced, Real-Time Chat
    • Users
    • Monthly
Starting at $ 100
Enterprise
  • Sales capabilities in Pro Suite
  • Advanced Pipeline Management & Deal Insights
  • Conversation Intelligence
  • Workflow and Approvals Automation
    • Users
    • Monthly
Starting at $ 165
360° view of the customer.

360° view of the customer.

Bring all your customer data into a unified view — even data from legacy and on-premises systems. Oracle, SAP, you name it. Our platform lets you integrate at the identity, data, process, and UI layers.

Deliever fast, easy, and customisable analytics

Deliever fast, easy, and customisable analytics

Satisfy the demand for business analytics without the need for more IT resources. Stakeholders can create personalised reports and dashboards by department, role, and individual.

Know more about your customer

Know more about your customer

With IoT services from Salesforce, you can route data generated from connected devices directly into Salesforce, where sales, service, marketing, and other teams can act on it

Get Salesforce CRM Demo

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Salesforce CRM Features

Marketing Automation

  • icon_check Email Marketing Sends targeted emails to customers and prospects.
  • icon_check Campaign Management Plans and manages marketing campaigns.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.

Data Sourcing / Integrations

  • icon_check Data Import/Export Allows data to be imported and exported easily.
  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Reporting & Analytics

  • icon_check Predictive Analytics Analyzes data to forecast future trends.
  • icon_check Real Time Analytics Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Sales Performance Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.

Sales Management

  • icon_check Order Management Tracks customer orders and fulfillment.
  • icon_check Quote Management Generates and manages sales quotes.
  • icon_check Workflow Automation and Management Customizes workflows to fit business processes.
  • icon_check Lead Management Capture, track, and nurture leads across different stages of the sales cycle.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.
  • icon_check Sales Forecasting Predict future sales and revenue using historical data and current opportunities.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.

Collaboration Tools

  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.
  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Omnichannel Support Provide consistent customer support across multiple channels, including email, chat, and social media.

Security & Compliance

  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check Audit Trails Maintain a log of all user actions for accountability and security auditing.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.

AI & Machine Learning

  • icon_check Predictive Analytics Analyzes data to forecast future trends.
  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

Others

  • icon_check Budget Tracking Efficient budget tracking with insights.
  • icon_check Touchpoint Monitoring Comprehensive touchpoint monitoring for improved engagement.
  • icon_check Landing Pages & Forms Effective templates for streamlined processes.
  • icon_check Call Tracking and Recording Make and receive calls from right within Vtiger CRM, anytime and anywhere.
  • icon_check Ticketing System Efficient ticketing system for better customer service.
  • icon_check Case Management
  • icon_check Permission Management

Salesforce CRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Phone, Email, Live Chat, Communities, Forums
  • API Integration
  • Live Online, Webinars, Documentation, Videos
  • Nederlands, English, français, Italiano
  • AI Integrated

Salesforce CRM Reviews

92%

Have recommended this product

Overall Score

4.6/5
Based on 23 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “Best customer relationship management tool. I have used this tool for two years, it gives awesome performance with 0 glitches. Best support and user-friendly tool.” Lucky - May 11, 2024

pros_icon “Salesforce is fast, simple, and easy-to-use software. It has different functions which help me to maintain my connection with my clients. It’s an awesome CRM.” Shraddha Srivastava - Feb 26, 2024

pros_icon “Salesforce offers a wide range of features that help our team in sales forecasting and maintaining the database of contacts.” Komal - Feb 23, 2024

Cons

cons_icon “It’s hard to use for beginners like me. It does have a learning curve.” Shraddha Srivastava - Feb 26, 2024

cons_icon “It takes time to update the process. I think this can be improved in the latest versions of Salesforce.” Komal - Feb 23, 2024

cons_icon “If at all price is the only factor. However, my opinion is that you pay for the quality.” Sanjiv Patki - Aug 29, 2023

L

lucky

Verified reviewer:linkedin_verify

Founder, Project Management

Individual

Reviewed on: May 11, 2024

5/5

“Best crm tool ever”

Pros :

Cons :

Switched from : D365 Customer Engagement

Reason to switch : Best tool the d365

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10
SS

Shraddha Srivastava

Verified reviewer:linkedin_verify

Chief Executive Officer, Banking

2-100 Employees

Reviewed on: Feb 26, 2024

5/5

“I can easily collect and share data with the help of Salesforce.”

I can easily collect and share data with the help of Salesforce. Salesforce is fast, simple, and easy-to-use software. It has different functions which help me to maintain my connection with my clients. It’s an awesome CRM. It’s hard to use For beginners like me. It does have a learning curve.

Pros :

Cons :

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10
K

Komal

Verified reviewer:linkedin_verify

Software Engineer, IT

501-1000 Employees

Reviewed on: Feb 23, 2024

5/5

“Worth Every Penny!!”

Salesforce's user interface is not only powerful but also user-friendly. The intuitive design ensures quick adoption across your team, minimizing training time and maximizing productivity. Save time and reduce manual effort with Salesforce's robust automation capabilities. Automate repetitive tasks, streamline workflows, and ensure your team focuses on high-value activities, driving efficiency throughout your organization

Pros :

Cons :

Switched from : Solid Performers CRM

Reason to switch : It has storage issues which was quite problematic. CRM software should have good storage but solid performers do not have it.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10

Salesforce Company Details

Brand Name Salesforce
Information We're Salesforce, the customer company. CRM + Data + AI + Trust.
Founded Year 1999
Director/Founders Adam Evans, Halsey Minor, Marc Benioff, Max Comparetto, Parker Harris
Company Size 1000+ Employees
Other Products Pardot, Salesforce Platform, Salesforce CPQ, Salesforce Service Cloud , Mulesoft Anypoint Platform

Salesforce CRM FAQ

A The price of Salesforce CRM in India starts from $25 at techjockey.com.
A Yes, Salesforce CRM offers a mobile app for both Android and iOS devices.
A Salesforce CRM supports MacOS, iOS, Ubuntu, Windows, Linux and Android operating systems.
A Yes, Salesforce CRM offers a free trial.
A Salesforce CRM software functions by centralizing customer data, automating sales processes through intelligent workflows, and providing real-time insights to enhance customer engagement and collaboration across teams.
A Businesses of all sizes across various industries can benefit from using Salesforce CRM software to streamline customer relationship management, automate sales processes, enhance collaboration, and gain actionable insights to drive growth and customer satisfaction.
A Yes, Salesforce CRM free demo version is available upon request at techjockey.com.
A No, Salesforce CRM is a paid software, although it offers a free trial period.

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