RemotePC Questions & Answers

RemotePC only offers its own direct access to the host computer without the use of Microsoft RDP (Remote Desktop Protocol). Instead, it provides its own patented protocol to enhance security as well as performance during remote operations.

No, RemotePC provides direct remote access to computers and does not serve as a means of internet traffic routing, so does not function as a VPN.

RemotePC is secure to the extent that encryption and authentication assume the usage of the application. Nevertheless, any remote access tool has its caveat, which is the user’s failure to put up safeguards like multi-factor authentication, exclusion from phishing attempts, and so on. Access logs should be routinely checked, and credentials should be kept safe by the users.

In order to undertake large-scale deployment:

• Install RemotePC Host on all the target devices.
• Implement the bulk deployment tools available in business and enterprise plans to facilitate installations.
• Use the web console to assign endpoints to relevant users to enable easier access management.
• Set up unattended access if the user wishes to monitor or manage the system at all times.

To cancel your RemotePC account, you'll need to contact RemotePC's customer support. They can assist you with the cancellation process and provide any necessary instructions.

RemotePC can work behind firewalls and proxy servers, but it might require additional configuration. You may need to set up port forwarding on your router or use specific network settings to allow RemotePC traffic.

To remove the personal key from RemotePC:

• Open RemotePC: Launch the RemotePC application.
• Go to Settings: Access the settings menu.
• Find the Personal Key Section: Look for the section related to personal keys.
• Remove the Key: Follow the instructions to remove the personal key.

Here are some tips to resolve connection issues with RemotePC:

• Check Network Connection: Ensure a stable internet connection on both devices.
• Firewall Settings: Verify that your firewall is not blocking RemotePC.
• Update RemotePC: Update the RemotePC software to the latest version.
• Restart Devices: Restart both your local and remote computers.
• Check RemotePC Settings: Ensure that the correct settings are configured on both devices.
• Contact Support: If the issue persists, contact RemotePC support for further assistance.

Mac users might need to grant specific system permissions to RemotePC to ensure proper functioning. This typically involves adjusting security settings and firewall rules. Refer to RemotePC's documentation or contact their support for specific instructions.

To restart a remote PC using RemotePC:

• Connect to the Remote PC: Establish a connection to the remote computer.
• Open the Start Menu: Access the Start menu on the remote computer.
• Select Restart: Choose the Restart option.
• Confirm Restart: Confirm the restart action, and the remote computer will reboot.