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Qontak

Brand : Mekari Qontak

Starting at $ 55

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Qontak CRM Software streamlines customer relationship management with intuitive contact management, comprehensive lead tracking, and seamless collaboration tools for enhanced sales productivity....Read more

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Qontak Software Pricing, Features & Reviews

What is Qontak Software?

Qontak Omnichannel is a customer relationship management (CRM) software that can be used with various channels. It manages prospect and customer information from multiple sources in a single database. The information this software provides helps establish a close bond with the customers. It automates customer interactions by managing a single platform for chat and voice channels.

Customer information data is securely saved by Qontak and is managed and accessed by a team based on their roles. It automatically collects and manages sales, tickets, and orders. Users can monitor the activities of the sales team in real-time, thereby effectively tracking their progress and achievement through a GPS tracker. It offers a one-stop solution for all customer management services. It generates detailed reports that provide valuable insights for informed decision-making.

The facilities offered by Qontak include VoIP, telephony, wallboard functionalities, and IVR. These functionalities help provide top-notch customer service through a cloud-based call center setup. It can be easily integrated with various platforms like WhatsApp Business, Instagram, Line, Email, Telegram, and many more. It automatically allows bulk message sending and blasts WhatsApp messages or notifications based on previously established triggers. The personalized Chatbot solution provided helps business organizations create an automated conversational flow without code.

Why Choose Qontak System?

It helps integrate multiple messaging platforms and helps businesses create a single database of all the customers. Users can easily communicate by making use of various media. This ensures a seamless and unified customer experience.

Qontak simplifies the process of sending messages and notifications using automation features such as pre-defined triggers and bulk messaging. It also seamlessly handles messages and customer support through Chatbot AI and agent routing. It helps in improving the overall efficiency and responsiveness of the business.

Benefits of Qontak CRM Software

  • Customer Reach: It offers a wider customer reach as it can be easily integrated with multiple platforms.
  • Automation:It simplifies the communication process, which helps businesses save valuable time.
  • Bulk communication: It offers personalized and targeted customer interactions through bulk messages.
  • Chatbot and better customer support: This software offers instant and accurate customer assistance through agent routing and Chatbot AI.
  • Collaborations: Teams can effectively manage tasks through its integrated dashboard and message distribution functionality.
  • Report:It generates a detailed report covering almost all aspects of the business to help in decision-making.

Pricing of Qontak CRM Solution

Qontak CRM solution pricing is available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Qontak Pricing & Plans

Starters
  • Monthly conversation credit
  • Monthly active users
  • Number of Agents
  • Training and customer support
    • Monthly
Starting at $ 55

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Qontak Features

Marketing Automation

  • icon_check Email Marketing Design and send personalized email campaigns, track opens, clicks, and conversions.
  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.

Data Sourcing / Integrations

  • icon_check Data Import/Export Easily import/export customer and business data in bulk or via integration with other systems.
  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Reporting & Analytics

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Real Time Analytics Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Sales Performance Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.

Sales Management

  • icon_check Workflow Automation and Management Automate repetitive tasks and workflows to improve sales team efficiency.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.
  • icon_check Sales Forecasting Predict future sales and revenue using historical data and current opportunities.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.
  • icon_check Lead Management Capture, track, and nurture leads across different stages of the sales cycle.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.

Collaboration Tools

  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.
  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Omnichannel Support Provide consistent customer support across multiple channels, including email, chat, and social media.

Security & Compliance

  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Audit Trails Maintain a log of all user actions for accountability and security auditing.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.

AI & Machine Learning

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

Qontak Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Phone, Email, Live Chat, Communities
  • API Integration
  • Documentation, Videos
  • English

Qontak Reviews

96%

Have recommended this product

Overall Score

4.7/5
Based on 3 Reviews

Review this product

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Qontak Video Reviews

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“Qontak Chatbot: The BEST Tool to Create An Excellent Customer Experience”

4.8

Review by: QontakOfficial

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“WhatsApp Blast - Send Unlimited Messages to Your Customer | Mekari Qontak”

4.8

Review by: QontakOfficial

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“Work Faster and Easier - Omnichannel CRM by Mekari Qontak”

4.8

Review by: QontakOfficial

Mekari Qontak Company Details

Brand Name Mekari Qontak
Information Founded in 2016, Qontak is a leading and expert provider of enterprise Omnichannel CRM technology leveraging scalable API technology.
Founded Year 2016
Director/Founders Brendan Rakphongphairo
Company Size 101-500 Employees

Qontak FAQ

A Qontak CRM software is compatible with Windows and macOS operating systems.
A The Qontak CRM app is unavailable on Android and iOS devices.
A Qontak CRM system supports cloud-based deployment.
A Qontak CRM software pricing is available on request at techjockey.com.
A Qontak CRM solution can be used by businesses, large-scale enterprises, governments, and anyone who needs robust real estate CRM software.
A Qontak CRM Software demo is available for free with techjockey.com.
A Qontak CRM Software offers a free trial. Please request a call back for subscription-related details and to avail offers on premium packages.
A Qontak CRM Software is a cloud-based platform. So, download the installation file on your system and open the Setup Wizard to get started.
A Qontak is a versatile CRM software that fosters seamless customer relationships through its omnichannel approach. It enables businesses to consolidate and manage customer data, interactions, and communications across multiple channels, empowering them to provide personalized experiences and improve customer satisfaction while streamlining sales and marketing processes.

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