Qontak

What is Qontak Software?

Qontak Omnichannel is a customer relationship management (CRM) software that can be used with various channels. It manages prospect and customer information from multiple sources in a single database. The information this software provides helps establish a close bond with the customers. It automates customer interactions by managing a single platform for chat and voice channels.

Customer information data is securely saved by Qontak and is managed and accessed by a team based on their roles. It automatically collects and manages sales, tickets, and orders. Users can monitor the activities of the sales team in real-time, thereby effectively tracking their progress and achievement through a GPS tracker. It offers a one-stop solution for all customer management services. It generates detailed reports that provide valuable insights for informed decision-making.

The facilities offered by Qontak include VoIP, telephony, wallboard functionalities, and IVR. These functionalities help provide top-notch customer service through a cloud-based call center setup. It can be easily integrated with various platforms like WhatsApp Business, Instagram, Line, Email, Telegram, and many more. It automatically allows bulk message sending and blasts WhatsApp messages or notifications based on previously established triggers. The personalized Chatbot solution provided helps business organizations create an automated conversational flow without code.

Why Choose Qontak System?

It helps integrate multiple messaging platforms and helps businesses create a single database of all the customers. Users can easily communicate by making use of various media. This ensures a seamless and unified customer experience.

Qontak simplifies the process of sending messages and notifications using automation features such as pre-defined triggers and bulk messaging. It also seamlessly handles messages and customer support through Chatbot AI and agent routing. It helps in improving the overall efficiency and responsiveness of the business.

Benefits of Qontak CRM Software

• Customer Reach: It offers a wider customer reach as it can be easily integrated with multiple platforms.
• Automation:It simplifies the communication process, which helps businesses save valuable time.
• Bulk communication: It offers personalized and targeted customer interactions through bulk messages.
• Chatbot and better customer support: This software offers instant and accurate customer assistance through agent routing and Chatbot AI.
• Collaborations: Teams can effectively manage tasks through its integrated dashboard and message distribution functionality.
• Report:It generates a detailed report covering almost all aspects of the business to help in decision-making.

Pricing of Qontak CRM Solution

Qontak CRM solution pricing is available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.