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Bookings & Reservation
Customers can conveniently book appointments and make reservations through natural language conversations.
Call Routing
Intelligently route incoming calls to the appropriate departments or agents based on customer inquiries.
Authentication
Securely verify user identities through conversational interactions.
Troubleshooting
Guide users through troubleshooting steps and provide solutions to common issues with self-service support.
Multilingual
Support communication in multiple languages to engage with customers from diverse linguistic backgrounds.
Account Management
Assist users in updating personal information, changing preferences, or accessing account-related details.
Order Management
Facilitate order placement, tracking, and modification through conversational interactions.
Billing & Payment
Enable customers to inquire about billing details, make payments, or resolve payment-related issues.
Conversational Data & Insights
Gather and analyze conversational data to gain valuable insights into customer behavior, preferences, and trends.
Brand Name | PolyAI |
Information | PolyAI develops a machine learning platform for conversational artificial intelligence. |
Founded Year | 2017 |
Director/Founders | Nikola Mrkši?, Pei-Hao Su, Tsung-Hsien Wen |
Company Size | 101-500 Employees |
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