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Pipedrive CRM

Brand : Pipedrive

Starting at $ 19

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Pipedrive CRM is a web-based Sales CRM software used by over 90,000 companies in 179 countries. This customer relationship management software helps organizations to get their salesforce organized in an efficient manner. Enterprises can organize individual deals within pipelines and customize multi...Read more

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Pipedrive CRM Software Pricing, Features & Reviews

What is Pipedrive CRM?

Pipedrive CRM is a web-based Sales CRM software used by over 90,000 companies in 179 countries. This customer relationship management software helps organizations to get their salesforce organized in an efficient manner. Enterprises can organize individual deals within pipelines and customize multiple stages as per the particular requirements of their sales cycle. The advanced lead labeling feature offered by the software makes it easy for sales representatives to know the exact position of an individual lead and make further proceedings. Pipedrive CRM software offers appropriate user rights configurations. It is fully committed to GRPR requirements and protocols. Moreover, admins also get access to API integration mechanisms and they can monitor business-specific sales data and distribute their salespersons into dedicated teams and monitor their performance levels at regular intervals.

How is Pipedrive CRM beneficial for enterprises?

The AI-powered sales mentor enhances the overall performance of the company. It offers personalized tips along with the following modules:

  • Hints: Enterprises get access to automated behavior-based hints and can upskill their overall performance levels in an efficient manner.
  • Notifications: Pipedrive CRM sends instant notifications related to any changes made within a particular account. Thus ensuring that everyone is on the same page.
  • Report Graphs: The intuitive graphs make it easy for enterprises to monitor their overall progress rates. The detailed graphical representations make it easy for organizations to make real-time and effective changes within their business proceedings and mechanisms.

Benefits of Pipedrive Sales CRM Software

  • Email Inbox: Enterprises can send and receive emails from their clients using the two-way sync option for email. They can also leverage Smart Email BCC to sync a single email at a time. Pipedrive CRM offers instant notifications when emails sent by the company are being opened or links get clicked.
  • Scheduler: Sales executives can offer variable time slots to their clients by sharing a link of the online calendar with multiple availability dates. The invitees can choose a convenient time slot and get the meeting tooling in an efficient manner.
  • Security: With a security dashboard, company admins can configure their access rights and tackle suspicious activities in real-time. They can also automate the entire security process by setting customized rules. Moreover, Pipedrive CRM offers notifications about time and place of log in for the last 60 days.

Pipedrive CRM Pricing

Pipedrive CRM pricing starts from $19 per seat per month billed manually. It offers various pricing plans:

  • Essential: $19 per seat per month
  • Advanced: $34 per seat per month
  • Professional: $64 per seat per month
  • Power: $74 per seat per month
  • Enterprise: $99 per seat per month

Please feel free to request a callback and we will get back to you on the date and time mentioned in your callback request.

Pipedrive CRM Pricing & Plans

Essential
  • Lead, calendar and pipeline management
  • Seamless data import and 400+ integrations
  • Activity, deal and contact reports
  • Personalized onboarding
    • Licenses
    • Monthly
Starting at $ 19
Advanced
  • Full email sync with templates
  • Automations builder, including email sequences
  • Meeting, email and video call scheduling
  • Live chat support
    • Licenses
    • Monthly
Starting at $ 34
Professional
  • AI-powered Sales Assistant and emailing tools
  • Contract and proposal management with e-signatures
  • Streamlined lead routing and team management
  • Revenue forecasts and custom field reporting
  • Extra data entry and data quality settings
    • Licenses
    • Monthly
Starting at $ 64
Power
  • Project planning, tracking and delivery
  • Increased account permissions and visibilities
  • 24/7 live chat support
  • Phone support
    • Licenses
    • Monthly
Starting at $ 74
Enterprise
  • Enhanced security preferences
  • Unlimited reports and customizations
  • Max the no. of automation and email sync per seat
    • Licenses
    • Monthly
Starting at $ 99

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Pipedrive CRM Features

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.

Lead Management

  • icon_check Lead Assignment Assign & distribute leads to specific reps or teams based on predefined rules.
  • icon_check Lead Generation Capture and create leads through multiple channels for sales growth.
  • icon_check Lead Tracking Track lead activity and behavior across multiple channels and touchpoints.
  • icon_check Lead Qualification Assess lead quality based on criteria to focus on high-potential prospects.
  • icon_check Lead Prioritization Rank leads by their potential to close, ensuring focus on the most promising.
  • icon_check Lead Nurturing Engage with leads over time through automated follow-ups and relevant content.

Sales Pipeline Management

  • icon_check Deal Rotting Flag and manage deals that are stalling or not progressing as expected.
  • icon_check Quote & Proposal Management Create and send tailored quotes and proposals for potential clients.
  • icon_check Order Management Handle order processing and ensure smooth transaction flow post-sale.
  • icon_check Opportunity Management Manage and track sales opportunities from prospect to closed deal.
  • icon_check Task Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.
  • icon_check Territory Management Organize and assign sales territories to optimize coverage and performance.
  • icon_check Deal Management Manage the entire deal lifecycle, from negotiation to final agreement.

Collaboration and Communication

  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Call Tracking and Recording Track and record sales calls for better analysis and performance review.
  • icon_check Internal Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Built-in Dialer Call prospects directly from CRM in just one click to ensure high compliance and productivity.
  • icon_check Activity Logging Recording all customer interactions like calls, emails, meetings, and text messages within the CRM system
  • icon_check Bulk Email and SMS Send emails & SMS in bulk to leads or clients for promotions or updates.

Integrations

  • icon_check Email Marketing Tools Connect CRM with email tracking tools like Mailsuite or LeadSquared for measuring open rates.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Workflow Automation and Management

  • icon_check Workflow Automation Automate repetitive tasks and workflows to improve sales team efficiency.
  • icon_check Task Automation  Automate tasks like follow-up emails, lead assignment, and reminder notifications.
  • icon_check Lead Capture Automation Automatically capture leads from forms, websites, and social media.
  • icon_check Customizable Workflows Create, modify, and automate sequences of tasks, actions, or processes within the CRM.
  • icon_check Auto Qualify Leads Automatically evaluate leads for sales readiness using predefined criteria.

Security & Compliance

  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR and CCPA Compliance Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.
  • icon_check Audit Logs Maintain a log of all user actions for accountability and security auditing.
  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Audit Trails Used for auditing and compliance purposes to ensure transparency and traceability.
  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check IP Whitelisting Prevents unauthorized access from unknown or unsecure locations.

AI Capabilities

  • icon_check Lead and Deal Scoring Score leads and deals to prioritize efforts based on engagement or value.
  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Analytics and Reporting

  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Sales Funnel Analysis Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Conversion Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Activity Overview Reports Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.
  • icon_check Customizable Pipeline Views Create customized views of sales pipeline stages for better oversight.
  • icon_check Sales Forecasting Predict future sales revenue based on trends, historical data, and leads.
  • icon_check Sales Performance Tracking Monitor team performance across sales activities, tracking progress against KPIs.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

Others

  • icon_check Online Lead Management  Visual pipeline for sales offers a comprehensive view of leads, gathered from multiple origins, besides the Drag and Drop

Pipedrive CRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Documentation, Videos
  • English

Pipedrive CRM Reviews

82%

Have recommended this product

Overall Score

3.8/5
Based on 5 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pipedrive CRM Video Review

youtubeVideoId

“Pipedrive Review: Are There Better Alternatives?”

4.4

Review by: LeadLoft

NM

Nitin Motwani

Verified reviewer:linkedin_verify

Digital Marketer, Marketing and Advertising

101-500 Employees

Software user since: 1-2 years

Reviewed on: Feb 13, 2025

3.8/5

“Perfect for Sales-Focused Teams Needing Pipeline Clarity”

Pipedrive excels as a no-nonsense CRM for sales teams prioritizing pipeline organization. Its visual interface makes tracking deals effortless, while AI insights help prioritize high-value leads. The automation features save hours weekly, though smaller teams might find add-ons like LeadBooster costly.

Pros :

Cons :

Switched from : Hubspot CRM

Reason to switch : We migrated from HubSpot CRM to reduce complexity. Pipedrive’s laser focus on sales processes eliminated clutter while maintaining essential automation.

Features

4/5

Value for Money

3.5/5

Customer Support

5/5

Ease of Use

3/5

Likely to Recommend

7/10
PG

Palak Girdhar

Verified reviewer:linkedin_verify

Co-founder, Software Development

501-1000 Employees

Software user since: 2+ years

Reviewed on: Feb 13, 2025

4/5

“Great Customization but Limited for Scaling Businesses”

Pipedrive shines for businesses needing tailored sales workflows but struggles with scalability. Custom fields and pipelines let us mirror our unique process perfectly, though integrating marketing tools required extra costs.

Pros :

Cons :

Switched from : Salesforce CRM

Reason to switch : We switched from Salesforce due to overcomplicated reporting. Pipedrive’s Insights dashboard gave us real-time metrics without the bloat.

Features

4/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4/5

Likely to Recommend

8/10
KS

Karan Singh

Verified reviewer:linkedin_verify

Chief Technology Officer, Computer & Network Security

1000+ Employees

Software user since: 1-2 years

Reviewed on: Feb 12, 2025

3.8/5

“Affordable Starter Plan but Watch for Hidden Costs”

Ideal for startups needing basic CRM functionality. The Essential plan covers core needs, but growing teams will quickly need upgrades. LeadBooster simplified our lead capture, though email campaigns required separate purchases.

Pros :

Cons :

Switched from : Spreadsheets

Reason to switch : We moved from spreadsheets to Pipedrive for its deal-tracking simplicity. The visual pipeline made onboarding new reps effortless.

Features

5/5

Value for Money

3/5

Customer Support

4.5/5

Ease of Use

3/5

Likely to Recommend

9/10

Pipedrive Company Details

Brand Name Pipedrive
Information Pipedrive is a software company that offers cloud-based sales management platform design and management services for CRM solutions.
Founded Year 2010
Director/Founders Timo Rein
Company Size 501-1000 Employees

Pipedrive CRM FAQ

A You can maintain an unlimited but classified contact database, view their activity timeline in a comprehensive manner. Organizations can also import existing contacts from spreadsheets and previously used CRM, or sync Pipedrive CRM with Microsoft or Google contacts.
A Yes, you can make sales calls using Pipedrive CRM and get access to options like automated call tracking, recording and logging support.
A Yes, you can request an online demo of Pipedrive CRM. Our in-house product experts will get in touch with you as per the date and time mentioned in your callback request.
A Pipedrive has integrations with external platforms like Zapier, Talkdesk, PandaDoc, Yesware, MailChimp and more.
A Yes, Pipedrive CRM is available with native iOS and Android Apps.
A Pipedrive starts from $19 per seat per month for an essential plan. For the Advanced plan it costs $34, for the professional plan it costs $64, for the power plan it costs $74, & for enterprise, it costs $99 per seat per month.

Pipedrive CRM Questions

A:

Yes, Pipedrive offers mobile applications for iOS and Android devices. These apps allow sales teams to access and manage their pipelines, contacts, and activities on the go, ensuring they stay connected and productive even when they are away from their desks.

Babblu . Jan 20, 2025

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