Paytm for Business Questions & Answers

To initiate a refund in Paytm PG, follow the steps given below:

• Open your Paytm PG merchant account
• Go to the ’Transactions’ or ‘Orders’ section
• Search for the transaction you wish to refund
• Hit Refund
• Input the amount and the reason for the refund.
• Confirm the refund

Some of the reports available on the Paytm PG merchant dashboard are as follows:

• Transaction reports
• Settlement reports
• Refund reports
• Chargeback reports
• Customer reports
• Product reports
• To access these reports, log in to your Paytm PG merchant account and navigate to the ‘Reports’ section.

To update your bank account details in Paytm PG, follow the steps given below:

• Open your Paytm PG merchant account
• Navigate to the ‘Settings’ or ‘Account’ section
• Find the option to update bank account details
• Enter the details for your new bank account as instructed
• Save the changes

The term UTR refers to Unique Transaction Reference, which is a special code that is linked to every transaction that is handled by a payment gateway. The purpose of the UTR is to allow payment processors, merchants and banks to trace and reconcile their transactions.

To get the details of transaction from the order ID or transaction ID in Paytm PG, follow the steps given below:

• Open your Paytm PG merchant account
• Navigate to the ‘Transactions’ tab
• Click on 'order ID'/ 'Transaction ID' from the filter on the right side
• Input the order ID in search bar

To view your customers' transactions in Paytm PG, follow the steps given below:

• Open your Paytm PG merchant account
• Navigate to the ‘Transactions’ tab
• Choose a status and duration from the filters
• Hit Download in the right corner to download the transactions for the selected period.

The settlement cycle for international payments in Paytm Payment Gateway is usually  2 to 5 business days after the transaction.

Paytm is likely performing additional compliance checks on your business, if your Paytm Payment Gateway (PG) settlement is on hold and your account is under review even after activation. These checks may involve confirming your documents, history of transactions, or other information to ensure they meet Paytm PG’s anti-fraud and KYC policies. This is a standard practice to prevent fraudulent activity.

The settlement cycle offered by Paytm Gateway is usually 1 to 3 business days after the transaction.

Paytm Gateway supports a variety of payment methods. Some of which are as follows:

• Credit cards
• Debit cards
• Net Banking
• UPI
• Paytm Wallet
• Paytm Postpaid