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CRM Integration
The software provides integration with Zoho, Zendesk, Salesforce, and others, for smooth business functionalities and reduction
Banquet and conference Management
Users can access advanced call controls such as mute or conference through Ozonetel. It also provides a call queuing feature for
Contact Management
You can manage SLAs better by monitoring the call queues of customers in real-time, which ensures that you don’t miss out on
Internal Call Transfer
The software has a special feature of Warm Transfer that is used to route calls to the supervisor or the appropriate department
Call Recording
Users can easily record calls for future purposes and track call recordings to train the agents and monitor their performances.
Call Center Management
Ozonetel uses AI-based speech analytics to extract information and gauge performances of agents in real-time. This helps in an
Outbound Reporting
Ozonetel provides a robust and flexible outbound solution that helps in improving agents’ productivity and automating the tasks
IVR and Dial Groups
This feature of the software helps collect feedback from employees, connect callers to the right agents for both inbound and
Lead Management
Since the software comes equipped with a call queuing feature, it makes sure that you don’t miss out any call(s), which are
Call Routing
Ozonetel Cloudagent Lite uses the Automatic Call Distribution Logic to perform call routing. This helps in the automatic routing
API Integration
The open APIs of Ozonetel support integration with custom systems and self-service configuration.
Inbound Reporting
This feature of the software helps in generating agent productivity reports, and depicting average talk times, first call
Outgoing Call Tracking
The outgoing call tracking tool of Ozonetel Cloudagent Lite is essentially useful in calling prospective leads and recording the
Brand Name | Ozonetel Systems |
Information | Ozonetel Systems is a pioneer and a leading provider of on-demand cloud communication services in India. |
Founded Year | 2007 |
Director/Founders | Atul Sharma, C Chaitanya, Murthy Chintalapati |
Company Size | 1-100 Employees |
Other Products | KOOKOO CloudAgent |
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