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Opal CRM

Brand : KloudPortal

Starting at $ 220

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Opal CRM helps businesses keep track of their customers, their interactions, and important information, ultimately making it easier for businesses to manage and improve their customer relationships. ...Read more

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Opal CRM Software Pricing, Features & Reviews

What is Opal CRM?

Opal CRM is a CRM software designed to help businesses enhance their customer relationships. It allows companies to store and organize customer information such as contacts, communication history, and purchase details all in one place. With Opal CRM, businesses can effectively track and manage interactions with customers, ensuring personalized and timely communication.

It offers features like task management, lead tracking, and sales forecasting, empowering businesses to streamline their operations and achieve higher customer satisfaction. Opal CRM provides valuable insights through analytics and reporting, helping businesses make informed decisions to drive growth. Overall, Opal CRM simplifies customer management, strengthens engagement, and optimizes sales processes.

Why Choose Opal CRM Software?

  • Customization: Tailor the software to meet specific business needs with extensive customization options for fields, workflows, and reports.
  • Contact Organization: Centralize and organize all contacts for a comprehensive view of customer interactions.
  • Automation: Streamline tasks like lead generation, email marketing, and sales pipeline management through automated processes.
  • Analytics: Gain insights into sales performance, customer behavior, and business growth with robust analytics and reporting.
  • Integration: Seamlessly integrate with popular business tools for improved productivity and data flow.

Functionalities of Opal CRM Software

  • Contact Management: Store and manage customer information, including names, contact details, job titles, and notes.
  • Lead Management: Track and organize leads, measure progress, and prioritize follow-ups.
  • Sales Pipeline: Visualize and manage sales stages, monitor deal progress, and forecast revenue.
  • Opportunity Management: Organize and analyze potential business opportunities, assign tasks, and collaborate with team members.
  • Activity Management: Schedule and track meetings, calls, emails, and tasks with reminders for timely follow-ups.
  • Email Integration: Manage email communications within the CRM interface, send, receive, and track emails, and sync contacts and calendar events.
  • Reporting and Analytics: Generate sales reports, track performance metrics, and make data-driven decisions.
  • Customer Service: Manage inquiries, track support tickets, and provide timely assistance for customer satisfaction.
  • Integration Capabilities: Integrate with other business tools and software for streamlined data transfer and improved efficiency.
  • Mobile Access: Access and manage customer data on the go with a mobile application or responsive web interface.

Benefits of Opal CRM Software

  • Centralized Customer Information: Store and manage all customer-related data for a holistic view, enabling personalized interactions.
  • Sales and Lead Management: Effectively manage the sales pipeline and track leads from initial contact to deal closure, improving lead nurturing and conversion rates.
  • Communication and Collaboration: Facilitate seamless communication and collaboration among team members, enhancing efficiency and productivity.
  • Data Organization and Analytics: Organize customer data for analysis, extracting insights for data-driven decisions and improved business strategies.
  • Customer Service: Efficiently manage customer inquiries and support tickets for timely resolution, leading to higher satisfaction and loyalty.
  • Time and Cost Savings: Eliminate manual data entry paper-based systems and reduce administrative costs for a focus on core activities.
  • Integration with Other Tools: Integrate with various business tools, such as email platforms and marketing automation, ensuring smoother data flow and workflow efficiency.
  • Mobile Accessibility: Access and manage customer data on the go with a mobile application or responsive web interface, enhancing flexibility and productivity.

Opal CRM Software Pricing

Opal CRM software pricing starts from $50 at techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users.

For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Opal CRM Pricing & Plans

Basic
  • Business Solution
  • 24/7 Consultant Service
  • Great Customer Support
    • Licenses
    • Monthly
Starting at $ 220
Standard
  • Business Solution
  • 24/7 Consultant Service
  • Great Customer Support
  • Market Growth Solution
  • 24/7 Consultant Service
    • Licenses
    • Monthly
Starting at $ 350

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Opal CRM Features

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.

Sales Management

  • icon_check Lead Management Capture, track, and nurture leads across different stages of the sales cycle.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Sales Forecasting Predict future sales and revenue using historical data and current opportunities.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.
  • icon_check Workflow Automation and Management Automate repetitive tasks and workflows to improve sales team efficiency.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.

Marketing Automation

  • icon_check Email Marketing Design and send personalized email campaigns, track opens, clicks, and conversions.
  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.

Data Sourcing / Integrations

  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check Data Import/Export Easily import/export customer and business data in bulk or via integration with other systems.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Collaboration Tools

  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Omnichannel Support Provide consistent customer support across multiple channels, including email, chat, and social media.

Security & Compliance

  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.
  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Audit Trails Maintain a log of all user actions for accountability and security auditing.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.

AI & Machine Learning

  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Reporting & Analytics

  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Sales Performance Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.
  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Real Time Analytics Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

Opal CRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Windows iOS Android
  • DesktopMobileTabletiPad
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Medium Business, SMBs, SMEs
  • Phone, Email, Live Chat
  • API Integration
  • In Person, Documentation, Videos
  • English

Opal CRM Reviews and Ratings

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KloudPortal Company Details

Brand Name KloudPortal
Information KloudPortal is an Award-Winning digital marketing and sales company empowering businesses. We are a woman-owned, women-run digital marketing agency specializing in SaaS, E-Commerce Marketing, Sales, and Support.
Founded Year 2014
Director/Founders KP
Company Size 101-500 Employees

Opal CRM FAQ

A Opal CRM Software is compatible with Windows and macOS.
A Yes, Opal CRM is available for Android app users.
A Opal CRM Software supports web-based deployment.
A Opal CRM pricing starts from $50 at techjockey.com
A Opal CRM Software is typically used by all industries to help businesses enhance their customer relationships.
A Yes, the Opal CRM Software free demo is available at techjockey.com.
A Opal CRM Software does not offer a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals.
A Opal CRM Software installation is not required, as it is web-based. Just open the Setup Wizard to get started.
A Opal CRM software works by capturing, organizing, and managing customer data, facilitating team collaboration, and automating sales and marketing processes to enhance customer relationship management and drive business growth.

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