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Office24By7 logo Office24By7 Cloud Sloutions Office24By7 Monitoring Office24By7 Streamlined
Office24By7 Cloud Sloutions
Office24By7 Monitoring
Office24By7 Streamlined

Office24By7

Brand : Office24by7 Technologies

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Starting Price:

₹ 1,400 excl. GST

₹ 1,652 incl. GST

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Office 24by7 is a call centre software that is popularly used by inbound, outbound and blended call centres for customer service, sales calling, debt collection and technical support. It ensures higher customer engagement and automated sales processes. This IVR-enabled contact centre software integ...Read more

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Office24By7 Software Pricing, Features & Reviews

What is Office 24by7?

Office 24by7 is a call centre software that is popularly used by inbound, outbound and blended call centres for customer service, sales calling, debt collection and technical support. It ensures higher customer engagement and automated sales processes. This IVR-enabled contact centre software integrates easily with CRM solutions and other third-party applications to manage contacts and nurture leads efficiently.

Office 24by7 software can be deployed on-premises with the help of PRI technology or used in the cloud model with SIP. Some of its highlighting features for customer calls’ management are multi-level IVR, call routing, call distribution, queue management, auto dialer and live call monitoring. This call centre solution also helps with click to call and virtual number modules along with reports and dashboards.

Who Can Use 24by7 Cloud Telephony & Call Centre Software?

  1. Customer service teams
  2. Inbound & Outbound call centres
  3. Sales teams for reaching out to their prospects
  4. Technical support centres
  5. Debt collection department

How Does Office 24by7 Ensure Optimized Customer Service?

  1. Multi-level IVR to interact with customers & gather information
  2. Cloud telephony for managing outbound and inbound calling
  3. Progressive and predictive dialling for outbound calls
  4. Agent Computer Telephony Integration (CTI) for improving agent's productivity
  5. Predefined APIs for integrating with CRMs and ERP
  6. Option to set up a virtual number for attending the customers' missed calls
  7. Security pin for setting up conference calls

Benefits of Using Office 24by7 Call Centre Software

  1. Call masking and patching for operational efficiency
  2. Call transfer, agent logs and hierarchical monitoring for doing internal communications
  3. Personalized IVR for lead nurturing
  4. Multichannel communications through inbuilt calling systems
  5. Integration with popular CRM software for lead generation & nurturing
  6. Call distribution to manage queues efficiently

Office 24by7 Price

24by7 pricing details are available on request at techjockey.com.

Office24By7 Pricing & Plans

Unlimited Plan (IVR Pricing)
  • Minimum No. of Users – 3 (Free Manager – 1)
  • Incoming Call Cost – 0
  • Channel/User – 1
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
  • Option(s)
    • Users
    • Monthly

Calculated Price (Exclusive of all taxes)

1400
Unlimited Plan (Cloud Telephony Pricing)
  • Minimum No. of Users – 3 (Free Manager – 1)
  • Incoming & Outgoing Call Cost – 0
  • Channel/User – 1
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
  • Option(s)
    • Users
    • Monthly

Calculated Price (Exclusive of all taxes)

2000

Office24By7 Features

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Hierarchical Monitoring

Manage the calling status and performance of your agents at different hierarchical status.

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Inbound Call Management

The sales force automation software offers cloud telephony for managing inbound calls.

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Post Call Survey

It helps conduct call surveys to further improve your agents’ performance.

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Reports & Dashboard

Intuitive dashboard helps perform call analysis for effective customer management. 

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Call Center Management

Inbound, outbound and blended call centres can streamline their processes with this software.

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Surveys & Feedback

.....

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OTP Authentication

Two factor and single factor-based authentication to ensure the security of your customers’ data. 

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Communication

Interactive communication with customers through IVR, 24x7. 

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Drip Marketing Automation

Use features like drip templates and triggers to manage your marketing campaigns.

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Email Marketing

helps run email marketing campaigns in bulk with ease. 

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Contact Management

Centralized address book along with segmentation and contact log creation.

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Sales Automation

Capture leads, distribute and transfer them with this call centre software.

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Mobile CRM

Access the leads’ data from any location and connect with customers even when you are on the go. 

Office24By7 Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows Android
  • DesktopMobile
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Medium Business, SMBs
  • Phone, Email, Communities
  • Videos
  • English

Office24By7 Reviews

100%

Have recommended this product

Overall Score

4.9/5
Based on 19 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “very reasonable price with good features and excellent customer support is responsive and knowledgeable.” Pranav Mohan - Nov 14, 2024

pros_icon “I love the integration of Office24by7 with our CRM and call intelligence software. It’s easy to navigate and provides the great solution that our business was looking for.” Happy Carmilo - Feb 3, 2022

pros_icon “The software is very easy to use and tracks what I'm doing. I run my whole business now from this software. User friendly and customer support.” Aditi Ram - Dec 14, 2021

Cons

cons_icon “Everything is fine apart from a minor glitch. The software sometimes lags a lot and takes long to start again.” Vijaya Pranavi - Dec 1, 2021

cons_icon “No issue as of now but I feel they should provide more features whenever there will be a update ” Krish Sai - Sep 28, 2021

cons_icon “Pricing of the Software is a little high, but a worthy product for its amazing features. ” Karunya M - Aug 12, 2021

S

Sharath

Verified reviewer:linkedin_verify

Chief Marketing Officer, Real Estate

2-100 Employees

Reviewed on: Nov 18, 2024

5/5

“Awesome CRM! Just love it!”

My previous CRM did not provide proper lead tracking and deal management features. So I switched to Office24by7 CRM since April 2024. Now I'm writing this review after using it for 8 months. Now I have a properly functioning CRM to manage my clients data. I also don't have to depend on any other app to call my leads or conduct SMS campaigns. Everything is there in this one little package. I'm really surprised how an efficient CRM like this, which comes at a very minimal cost, is very less known in the market. They don't indulge in huge marketing gimmicks, they are pretty straightforward and focussed on delivering excellent services. If you are still confused, then I definitely recommend going for it.

Pros :

Cons :

Switched from : Zoho Voice

Reason to switch : Office24by7 is much cheaper, and supports all types of campaigns other than voice (SMS, email, RCS, WhatsApp). It also comes with a CRM, which helps me manage my lead data and approach the clients in a systematic manner.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10
PM

Pranav Mohan

Verified reviewer:linkedin_verify

Chief Marketing Officer, Telecommunication

2-100 Employees

Reviewed on: Nov 14, 2024

4.5/5

“Great customer support !”

I have been using this product for the last 8 months and if ever there was any issue the customer support has provided all help, day and night also. Very good, affordable, reliable, and awesome!

Pros :

Cons :

Reason to switch : It is used for all day to day communication activities.

Features

4/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

4/5

Likely to Recommend

10/10
HC

happy carmilo

Verified reviewer:linkedin_verify

Manager, Healthcare

101-500 Employees

Software user since: 6-12 months

Reviewed on: Feb 3, 2022

5/5

“Best IVR software”

Pros :

Cons :

Reason to switch : Software is easy to use and anyone can use it . Its not complicated .

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10

Office24by7 Technologies Company Details

Brand Name Office24by7 Technologies
Information Office254by7 Technologies
Founded Year 2011
Director/Founders Naveen
Company Size 1-100 Employees

Office24By7 FAQ

A 24by7 software can be integrated with CRM solutions like HubSpot, Zoho CRM, Freshdesk, Zendesk and more.
A Technical support teams can address more queries in less time with 24by7 software, which ensures multi-channel communication.
A 24by7 software provides the automated telephony menu so that your business can stay available for customers 24x7 and address their queries through interactive voice responses.
A Yes, the software is fully compliant with the TRAI regulations.
A Free demo support for 24by7 software is available at techjockey.com on request.

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