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NCH Reflect CRM

Brand : NCH Software

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Reflect CRM is the best CRM software India available for both Mac and Windows. The solution enables a business to easily manage customer relationships and databases. In addition, improve client relationships by taking notes, tracking interactions, tasks, and upcoming events. Reflect CRM consolidate...Read more

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NCH Reflect CRM Software Pricing, Features & Reviews

Reflect CRM  is the best CRM software India available for both Mac and Windows. The solution enables a business to easily manage customer relationships and databases. In addition, improve client relationships by taking notes, tracking interactions, tasks, and upcoming events. Reflect CRM consolidates customer information across an organization to help increase customer satisfaction and loyalty. This gives businesses more complete insight into their clients and customers and helps front-line employees make faster, better-informed decisions.

Product Features
Reflect CRM is a customer database software that helps businesses to build a stronger relationship with clients. Reflect CRM helps improving customer loyalty and retention. Businesses can increase their ROI on marketing campaigns with better targeting and cross-selling and up-selling success rate. Primary features of Reflect CRM include:

  • Manage unlimited tasks, notes, and events for every client
  • Set reminders for events, such as phone calls or meetings
  • Easily filter data to generate customer reports
  • Print, fax, email or export reports to PDF
  • Web access mode enables mobile access and multiple users
  • Import customer information from Outlook contacts or other databases
  • Install and run customer relationship software in less than 60 seconds
  • Run multiple businesses from one installation of Reflect CRM Software

About The Company
NCH Software is a leader in business audio technology. Since 1993 our software development team has released more than 80 easy-to-use software applications for Windows, Mac, and mobile devices. Each software program is designed to fulfill a specific need, and many programs are considered leaders in their markets and have been awarded for excellence.

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NCH Reflect CRM Pricing & Plans

NCH Reflect CRM price is available on request

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NCH Reflect CRM Features

Marketing Automation

  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.
  • icon_check Email Marketing Design and send personalized email campaigns, track opens, clicks, and conversions.
  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).

Data Sourcing / Integrations

  • icon_check Data Import/Export Easily import/export customer and business data in bulk or via integration with other systems.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Reporting & Analytics

  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Sales Performance Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.
  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Real Time Analytics Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.

Sales Management

  • icon_check Lead Management Capture, track, and nurture leads across different stages of the sales cycle.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.
  • icon_check Workflow Automation and Management Automate repetitive tasks and workflows to improve sales team efficiency.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.
  • icon_check Sales Forecasting Predict future sales and revenue using historical data and current opportunities.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.

Collaboration Tools

  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.
  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Omnichannel Support Provide consistent customer support across multiple channels, including email, chat, and social media.

Security & Compliance

  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Audit Trails Maintain a log of all user actions for accountability and security auditing.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.

AI & Machine Learning

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

NCH Reflect CRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows MacOS
  • Desktop
  • Perpetual
  • All Industries
  • All Businesses
  • Small Business, Startups, SMEs
  • Email, Communities
  • Videos
  • English

NCH Reflect CRM Reviews

82%

Have recommended this product

Overall Score

4.2/5
Based on 32 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “The automation of the platform, which is presented as a very tidy packaging and easy-to-use application, is really beneficial.” JhAJHAsj Jkashjas - Aug 23, 2022

pros_icon “I can make everything relating to my clients well organised and keep good track of them thanks to my good organisational skills.” Rajendra Prasad - Aug 18, 2022

pros_icon “I particularly like that we have a single CRM for marketing, sales, and support. Compared to using three distinct software tools, it makes things so much simpler.” Jasvinder Singh - Aug 18, 2022

Cons

cons_icon “I found it a very useful product, with no negative reviews from my side.” Avinash Moharil - Aug 17, 2022

SM

Shashank Mishra

Verified reviewer:linkedin_verify

Digital Marketer, Construction

101-500 Employees

Software user since: < 6 months

Reviewed on: Aug 16, 2022

4.1/5

“It has great task management feature.”

Pros :

Cons :

Features

4/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4/5

Likely to Recommend

9/10
RP

Rajendra Prasad

Verified reviewer:linkedin_verify

Web Designer, Cosmetics

101-500 Employees

Software user since: 6-12 months

Reviewed on: Aug 18, 2022

4.1/5

“Easy and simple to use CRM”

Pros :

Cons :

Features

4/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

8/10
U

Ullash

Verified reviewer:linkedin_verify

Editor, Wine and Spirits

101-500 Employees

Software user since: 6-12 months

Reviewed on: Aug 16, 2022

4.2/5

“Check on multiple activities on system without internet.”

Pros :

Cons :

Features

4/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

8/10

NCH Software Company Details

Brand Name NCH Software
Information NCH Software develops customized software solutions for Windows, Mac, Android, and other portable devices.
Founded Year 1993
Director/Founders Peter Lupton
Company Size 1-100 Employees
Other Products FlexiServer, NCH Inventoria, NCH Express Accounts, NCH Copper Point of Sale Software, Express Invoice

NCH Reflect CRM FAQ

A No, you are only able to use the existing fields.
A No, this is not a function of Reflect.
A Yes, the Web Access option allows you to setup user accounts and passwords to access data over the network or internet.
A No, at this time, you are not able to edit the field names or the format of the report.
A No, there is not a limit. You can enter as many records as you have space for on your computer.

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