Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is both cloud-based and on-premises which serves several business needs. It integrates CRM software and ERP in one place, where insights into a business with the customers and data can be centralized. The comprehensive Microsoft Dynamics 365 solutions cross over the entire business departments, ranging from sales and marketing to HR and supply chain management. It offers a single business application that brings together data from numerous departments, giving a complete picture of the organization's key data points. Users can build custom dashboards and reports apart from generating actionable insights through AI and ML.

Dynamics 365 further integrates with other Microsoft applications, like Power BI, Microsoft Teams, and Power Automate. It collects more data further down the organization. Some companies may also choose to become a Microsoft partner and resell Dynamics 365 to their customers as well.

Key Features of Microsoft Dynamics 365

The top features of Microsoft Dynamics 365 are the following:

• Business Central: Dynamics 365 Business Central is a comprehensive ERP solution that offers adaptable tools like Dynamics 365 CE modules to assist users in meeting their business requirements and enhancing overall operational efficiency.
• Marketing: The Dynamics 365 Marketing module provides users with enhanced chances to integrate their sales and marketing functions, utilize data for informed choices, automate marketing activities, and optimize their return on investment (ROI).
• Sales: The Microsoft Dynamics 365 Sales module offers users the tools necessary to create and oversee a seamless sales process, simplifying the task of securing sales for teams. It provides sales teams with the tools to make informed decisions, concentrate on engaging leads, and utilize CRM strategies to attract and retain customers.
• Customer Relationship Management: The purpose of the Customer Service Dynamics 365 module is to oversee and control the practices of "after-sales service". The module provides a personalized customer service experience and connects agents with experts to ensure efficient and consistent handling of customer requests.
• Finance: Finance and Operations applications are constructed on the Microsoft Azure platform, functioning as Software as a Service (SaaS) solutions across customer enterprise resource planning systems. It offers a complete ERP solution that links finance and business operations in various areas of a company, such as supply chain, manufacturing, inventory, and transportation management.
• Field Service: The Dynamics 365 Field Service module streamlines technician management and distribution, facilitating teams in enhancing service delivery and boosting customer satisfaction. This module uses integrated tools to store customer data centrally, establish and manage new customer communication channels, address issues within the system proactively, and provide improved onsite experiences for customers.

Benefits of Microsoft Dynamics 365

• Centralized System: Dynamics 365 assists users in consolidating business applications within a unified platform. It helps in accessing any information easily.
• Remote Access: Dynamics 365 enables remote work by integrating with Outlook and Microsoft Teams, utilizing cloud technology for remote access.
• Improved Decision-Making Process: Dynamics 365 offers analytics and live data using Power BI integrations for users to monitor various KPIs, such as production efficiency and inventory levels, in real-time.
• Automated Operations: Organizations need automation to remain competitive in today's markets. Dynamics 365 offers various automation capabilities such as Power Automate, encompassing workflow, business rules, and business process flow.
• High Security and Compliance: Security and compliance are essential for all organizations. Microsoft developed Dynamics 365 on Azure, a cloud platform with diverse security elements such as multifactor authentication and identity and access management.

Microsoft Dynamics 356 Pricing

The pricing of Microsoft Dynamics 365 is different for all the modules. Thus, it depends on the requirements of businesses.

The pricing may also differ based on the number of users, customization requirements, and many more.