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Microsoft Dynamics 365

Brand : Microsoft Corporation

Starting at $ 65

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Microsoft Dynamics 365 is an ERP and CRM system designed to manage various business needs. ...Read more

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Microsoft Dynamics 365 Software Pricing, Features & Reviews

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is both cloud-based and on-premises which serves several business needs. It integrates CRM software and ERP in one place, where insights into a business with the customers and data can be centralized. The comprehensive Microsoft Dynamics 365 solutions cross over the entire business departments, ranging from sales and marketing to HR and supply chain management. It offers a single business application that brings together data from numerous departments, giving a complete picture of the organization's key data points. Users can build custom dashboards and reports apart from generating actionable insights through AI and ML.

Dynamics 365 further integrates with other Microsoft applications, like Power BI, Microsoft Teams, and Power Automate. It collects more data further down the organization. Some companies may also choose to become a Microsoft partner and resell Dynamics 365 to their customers as well.

Key Features of Microsoft Dynamics 365

The top features of Microsoft Dynamics 365 are the following:

  • Business Central: Dynamics 365 Business Central is a comprehensive ERP solution that offers adaptable tools like Dynamics 365 CE modules to assist users in meeting their business requirements and enhancing overall operational efficiency.
  • Marketing: The Dynamics 365 Marketing module provides users with enhanced chances to integrate their sales and marketing functions, utilize data for informed choices, automate marketing activities, and optimize their return on investment (ROI).
  • Sales: The Microsoft Dynamics 365 Sales module offers users the tools necessary to create and oversee a seamless sales process, simplifying the task of securing sales for teams. It provides sales teams with the tools to make informed decisions, concentrate on engaging leads, and utilize CRM strategies to attract and retain customers.
  • Customer Relationship Management: The purpose of the Customer Service Dynamics 365 module is to oversee and control the practices of "after-sales service". The module provides a personalized customer service experience and connects agents with experts to ensure efficient and consistent handling of customer requests.
  • Finance: Finance and Operations applications are constructed on the Microsoft Azure platform, functioning as Software as a Service (SaaS) solutions across customer enterprise resource planning systems. It offers a complete ERP solution that links finance and business operations in various areas of a company, such as supply chain, manufacturing, inventory, and transportation management.
  • Field Service: The Dynamics 365 Field Service module streamlines technician management and distribution, facilitating teams in enhancing service delivery and boosting customer satisfaction. This module uses integrated tools to store customer data centrally, establish and manage new customer communication channels, address issues within the system proactively, and provide improved onsite experiences for customers.

Benefits of Microsoft Dynamics 365

  • Centralized System: Dynamics 365 assists users in consolidating business applications within a unified platform. It helps in accessing any information easily.
  • Remote Access: Dynamics 365 enables remote work by integrating with Outlook and Microsoft Teams, utilizing cloud technology for remote access.
  • Improved Decision-Making Process: Dynamics 365 offers analytics and live data using Power BI integrations for users to monitor various KPIs, such as production efficiency and inventory levels, in real-time.
  • Automated Operations: Organizations need automation to remain competitive in today's markets. Dynamics 365 offers various automation capabilities such as Power Automate, encompassing workflow, business rules, and business process flow.
  • High Security and Compliance: Security and compliance are essential for all organizations. Microsoft developed Dynamics 365 on Azure, a cloud platform with diverse security elements such as multifactor authentication and identity and access management.

Microsoft Dynamics 356 Pricing

The pricing of Microsoft Dynamics 365 is different for all the modules. Thus, it depends on the requirements of businesses.

The pricing may also differ based on the number of users, customization requirements, and many more.

Microsoft Dynamics 365 Pricing & Plans

Dynamics 365 Sales Professional-[Paid yearly]
  • Sales force automation
  • Mobile app
  • Microsoft 365 interoperation
  • Reporting and dashboards
  • Customization and automation-Limited
    • Users
    • Monthly
Starting at $ 65
Dynamics 365 Sales Enterprise Edition-[Paid yearly]
  • Sales force automation
  • Mobile app
  • Microsoft 365 interoperation
  • Reporting and dashboards
  • Customization and automation
  • Custom apps
  • Advanced sales force automation
  • Conversation intelligence-Included capacity
  • Sales engagement-Included capacity
    • Users
    • Monthly
Starting at $ 105
Dynamics 365 Sales Premium-[Paid yearly]
  • Sales force automation
  • Mobile app
  • Microsoft 365 interoperation
  • Reporting and dashboards
  • Customization and automation
  • Custom apps
  • Advanced sales force automation
  • Conversation intelligence-Included capacity
  • Sales engagement
  • Advanced sales engagement
    • Users
    • Monthly
Starting at $ 150

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Microsoft Dynamics 365 Features

Financial/Accounts Management

  • icon_check Multi-Currency Support Handling transactions in various currencies.
  • icon_check Tax Management Automates tax calculations, compliance, and reporting, ensuring accuracy and adherence to regulations.
  • icon_check General Ledger Unified accounting hub with real-time updates.
  • icon_check Budgeting And Forecasting Planning financials based on historical and predictive data.
  • icon_check Accounts Payable & Accounts Receivable Invoice tracking and payment processing.
  • icon_check Fixed Asset Management Track, manage, and depreciate assets.
  • icon_check Bank Reconciliation Matches ERP records with bank statements to ensure financial accuracy and detect discrepancies.

Human Resource Management (HRM)

  • icon_check Employee Information Management Centralized database for employee data.
  • icon_check Payroll Management Automatic calculations for salaries, benefits, and deductions.
  • icon_check Performance Management Employee appraisals, KPI tracking, and reviews.
  • icon_check Time and Attendance Tracking work hours and attendance schedules.
  • icon_check Recruitment and Onboarding Tools for hiring, job postings, and new hire integration.
  • icon_check Learning Management Training programs and skill assessments.

Supply Chain Management

  • icon_check Supplier Relationship Management Monitoring supplier performance and communications.
  • icon_check Inventory Management Real-time tracking of stock levels and warehouse locations.
  • icon_check Transportation Management Manages logistics, shipment tracking, and carrier performance for efficient delivery.
  • icon_check Route Planning Optimizes delivery routes to minimize costs and ensure timely deliveries.
  • icon_check Procurement and Purchasing Supplier management and purchase order automation.
  • icon_check Logistics and Distribution Shipment tracking and delivery scheduling.
  • icon_check Demand Planning Forecasting tools to predict inventory needs.

Manufacturing

  • icon_check Maintenance Management Tracks and schedules maintenance tasks to ensure equipment reliability and reduce downtime.
  • icon_check Bill Of Materials (BOM) Manage components and materials for product creation.
  • icon_check Production Planning and Scheduling Resource allocation and timeline planning.
  • icon_check Quality Control Management Tools for tracking and enforcing production standards.
  • icon_check Material Requirement Planning (MRP) Plans material needs based on demand, inventory, and lead times to prevent shortages.
  • icon_check Work Order Management Scheduling and tracking production tasks.
  • icon_check Shop Floor Management Integration with IoT for real-time production data.

Customer Relationship Management (CRM)

  • icon_check Audience Segmentation Insights into customer behavior and preferences.
  • icon_check Sales Pipeline Management Tracking leads, opportunities, and deals.
  • icon_check Lead Management Captures, tracks, and nurtures leads to improve sales conversions and pipeline efficiency.
  • icon_check Marketing Automation Tools for email, SMS, and social media campaigns.
  • icon_check Contact Management Centralized database for customer interactions.

Project Management

  • icon_check Resource Management Allocation of team members and tools.
  • icon_check Task Scheduling Gantt charts and timelines for projects.
  • icon_check Cost Management Monitoring expenses and staying within budget.
  • icon_check Time Tracking Recording billable and non-billable hours.
  • icon_check Collaboration Tools Shared workspaces, chat, and document sharing.

Reporting and Analytics

  • icon_check Sales Reports Analyzes sales trends, revenue, and top performers to guide strategy.
  • icon_check Regulatory Compliance Reports Ensure adherence to industry standards.
  • icon_check Real Time Reports Delivers live data and metrics for faster, informed decision-making.
  • icon_check Dashboards Real-time performance insights with KPIs.
  • icon_check Financial Reports Provides insights into financial health with balance sheets, income, and cash flow statements.
  • icon_check Custom Reports Tailored reports for various business needs.
  • icon_check Predictive Analytics Tools to forecast trends and outcomes.
  • icon_check Business Intelligence Advanced analytics, dashboards, and KPIs for strategic insights and trend forecasting.

Integrations

  • icon_check Third Party Integration Seamless integration with third-party applications.
  • icon_check Ecommerce Integration Syncs ERP with e-commerce platforms for real-time order, inventory, and customer data updates.
  • icon_check Customer Support Integration with helpdesk and ticketing systems.
  • icon_check API Integration Connects ERP with third-party tools for seamless data exchange and process automation.
  • icon_check Payment Gateway Integration Support for various payment methods.

Security and Compliance

  • icon_check Disaster Recovery Backup and recovery options for business continuity.
  • icon_check Data Encryption Protect sensitive information.
  • icon_check Audit Management Plan, execute and track audits within organisation
  • icon_check Role-Based Access Control (RBAC) Granular permissions for users.
  • icon_check GDPR and Other Compliance Features to adhere to global data regulations.

Administrative Features

  • icon_check Admin Panel Central hub for user, system, and workflow management with real-time control.
  • icon_check Workflow Approval Automates approval processes with role-based actions to streamline tasks.
  • icon_check User Access Management Controls user permissions and access for enhanced security.
  • icon_check Centralized Database Stores all business data in one system, eliminating silos and ensuring accuracy.
  • icon_check Workflow Automation Customizable triggers for repetitive tasks.
  • icon_check Data Import/Export Transfers data efficiently using standard formats like CSV and Excel.

Alerts & Notifications

  • icon_check Email and SMS Notifications Automates alerts for approvals, reminders, and updates via email/SMS.
  • icon_check Custom Event Alerts Triggers alerts for specific events like overdue payments or inventory shortages.
  • icon_check Non-Compliance Issues Flags and resolves regulatory or policy breaches for compliance adherence.
  • icon_check Security Alerts Notifies of suspicious activities like unauthorized logins to protect data.

Others

  • icon_check Business Intelligence Module
  • icon_check Project Management
  • icon_check Customization
  • icon_check Mobile Access
  • icon_check Security features
  • icon_check Artificial Intelligence
  • icon_check Alerts & Notifications
  • icon_check Multi-Language Support

Microsoft Dynamics 365 Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • DesktopMobile
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Documentation, Videos
  • English
  • AI Integrated

Microsoft Dynamics 365 Reviews

87%

Have recommended this product

Overall Score

4.4/5
Based on 2 Reviews

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Microsoft Dynamics 365 Video Reviews

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“Microsoft Dynamics 365 CRM Honest Review Watch Before Using”

4.8

Review by: Wise Explainer

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“Microsoft Dynamics 365 Review Watch Before Using”

4.6

Review by: Smart format

Microsoft Corporation Company Details

Brand Name Microsoft Corporation
Information Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington.
Founded Year 1975
Director/Founders Paul Allen , Bill Gates
Company Size 1000+ Employees
Other Products Microsoft Office 365 for Business (MOLP), Microsoft Office 365 Business Basic, Microsoft Intune Open (MOLP), Microsoft Open Licensing Program MOLP, Microsoft Office Home & Business

Microsoft Dynamics 365 FAQ

A The cost of Microsoft Dynamics 365 varies based on different modules.
A Large enterprises are the target audiences of d365. However, small and medium-sized businesses also use Dynamics 365.
A No, Dynamics 365 is not free. There are multiple price tiers for all modules.
A Dynamics 365 consists of intelligent business apps that assist in managing your entire business and achieving better outcomes with predictive, AI-based insights.
A Dynamics 365 is a combination of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP).

Microsoft Dynamics 365 Questions

A:

Microsoft Dynamics 365 helps in sales by offering a comprehensive set of tools that streamline and automate the sales process. Key features include:

  • Lead & Opportunity Management
  • Sales Forecasting & Analytics
  • Customer Insights
  • Integration with other Microsoft products
Bhaskar Mahanta . Dec 01, 2024

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