Microsoft Dynamics Crm Software Pricing, Features & Reviews
What is Microsoft Dynamics CRM?
Microsoft Dynamics provides solutions for sales, marketing, customer service, field service, supply chain, finance, and many more teams. Enterprises can avail of real-time solutions through AI-based self-service tools like conversational IVR. This CRM software helps boost productivity with functionalities like behaviour analysis, call transcription, and knowledge base.
Microsoft Dynamics offers omnichannel support and users can communicate with their preferred mode – WeChat, Messenger, LINE, WhatsApp, email, and more. Admins can customise dashboards and provide role-based access to analyse data and the performance of team members. This suite can help businesses close more deals and build strong customer relationships.
Why Choose Microsoft Dynamics CRM Software?
- Business Growth: It facilitates expansion by allowing the admins to build their business pipeline based on high-quality prospects and leads. Further, organisations can identify the leading indicators from the past and present. They can improve their win rate based on the event-driven sale process.
- Personalised Service: Agents can enhance the service provided to individual customers by offering personalised solutions. Microsoft Dynamics customises services based on the data gathered about each customer across multiple platforms.
- Self-Service Portals: This CRM software offers assistance with AI-powered virtual agents/chatbots. It also provides access to a wide knowledge base and guides, enabling customers to resolve issues without any hassle.
- Foster Leads: Organisations can schedule multichannel campaigns via email, events and web content. Users can reach out to target audiences based on LinkedIn Interactions, via the software’s connector.
- Optimize Resources: Businesses can empower salespersons by assigning opportunities according to skills and territory. Enterprises can make the most out of all the billable resources by monitoring their utilization via dashboards.
- Omnichannel Support: Customers can get assistance from support agents conveniently via multiple channels like WhatsApp, LINE, WeChat, Messenger, and more.
Features of Microsoft Dynamics CRM Software
- Sales Automation: Managing leads, opportunities, accounts, contacts, products, prices, quotations, orders, and invoicing is possible with Microsoft.
- Sales Engagement: Use relationship data, score leads, evaluate pipelines, and personalise sales procedures to make more intelligent sales.
- Microsoft 365 Interoperation: For improved productivity and teamwork, seamlessly combine Dynamics CRM with Microsoft 365.
- LinkedIn Sales Navigator: Use LinkedIn data to improve sales outreach, identify leads, and cultivate relationships.
- Dashboards & Reporting: Create advanced reports, export them to Excel, and use Power BI analytics to obtain insights.
- Automation and Customisation: Adapt CRM workflows and automate procedures to your company's requirements.
- Advanced Forecasting: To improve forecasting, identify sales patterns, establish objectives, oversee territory, and monitor rival performance.
- Conversation Intelligence: Learn about pipeline, seller behaviour, and more by analysing calls and transcribing conversations.
- Communication & Collaboration: Use Teams, real-time advice, deal rooms, and conversation insights driven by AI to improve teamwork.
Microsoft Dynamics CRM Pricing
Microsoft Dynamics CRM offers 4 pricing plans, i.e., Dynamics 365 Sales Professional, Dynamics 365 Sales Enterprise Edition, Dynamics 365 Sales Premium, and Microsoft Relationship Sales.
- Dynamics 365 Sales Professional - $65.00 per user/month
- Dynamics 365 Sales Enterprise Edition - $105.00 per user/month
- Dynamics 365 Sales Premium - $150.00 per user/month
- Microsoft Relationship Sales – Price on request
Users can also choose a 30-day free trial option or customise the plan as per their business requirements. If you want to know more about the software, request a callback and our customer support team will contact you.