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Microsoft Dynamics Crm

Brand : Microsoft Corporation

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Microsoft Dynamics Crm Software Pricing, Features & Reviews

What is Microsoft Dynamics CRM?

Microsoft Dynamics provides solutions for sales, marketing, customer service, field service, supply chain, finance, and many more teams. Enterprises can avail of real-time solutions through AI-based self-service tools like conversational IVR. This CRM software helps boost productivity with functionalities like behaviour analysis, call transcription, and knowledge base.

Microsoft Dynamics offers omnichannel support and users can communicate with their preferred mode – WeChat, Messenger, LINE, WhatsApp, email, and more. Admins can customise dashboards and provide role-based access to analyse data and the performance of team members. This suite can help businesses close more deals and build strong customer relationships.

Why Choose Microsoft Dynamics CRM Software?

  • Business Growth: It facilitates expansion by allowing the admins to build their business pipeline based on high-quality prospects and leads. Further, organisations can identify the leading indicators from the past and present. They can improve their win rate based on the event-driven sale process.
  • Personalised Service: Agents can enhance the service provided to individual customers by offering personalised solutions. Microsoft Dynamics customises services based on the data gathered about each customer across multiple platforms.
  • Self-Service Portals: This CRM software offers assistance with AI-powered virtual agents/chatbots. It also provides access to a wide knowledge base and guides, enabling customers to resolve issues without any hassle.
  • Foster Leads: Organisations can schedule multichannel campaigns via email, events and web content. Users can reach out to target audiences based on LinkedIn Interactions, via the software’s connector.
  • Optimize Resources: Businesses can empower salespersons by assigning opportunities according to skills and territory. Enterprises can make the most out of all the billable resources by monitoring their utilization via dashboards.
  • Omnichannel Support: Customers can get assistance from support agents conveniently via multiple channels like WhatsApp, LINE, WeChat, Messenger, and more.

Features of Microsoft Dynamics CRM Software

  • Sales Automation: Managing leads, opportunities, accounts, contacts, products, prices, quotations, orders, and invoicing is possible with Microsoft.
  • Sales Engagement: Use relationship data, score leads, evaluate pipelines, and personalise sales procedures to make more intelligent sales.
  • Microsoft 365 Interoperation: For improved productivity and teamwork, seamlessly combine Dynamics CRM with Microsoft 365.
  • LinkedIn Sales Navigator: Use LinkedIn data to improve sales outreach, identify leads, and cultivate relationships.
  • Dashboards & Reporting: Create advanced reports, export them to Excel, and use Power BI analytics to obtain insights.
  • Automation and Customisation: Adapt CRM workflows and automate procedures to your company's requirements.
  • Advanced Forecasting: To improve forecasting, identify sales patterns, establish objectives, oversee territory, and monitor rival performance.
  • Conversation Intelligence: Learn about pipeline, seller behaviour, and more by analysing calls and transcribing conversations.
  • Communication & Collaboration: Use Teams, real-time advice, deal rooms, and conversation insights driven by AI to improve teamwork.

Microsoft Dynamics CRM Pricing

Microsoft Dynamics CRM offers 4 pricing plans, i.e., Dynamics 365 Sales Professional, Dynamics 365 Sales Enterprise Edition, Dynamics 365 Sales Premium, and Microsoft Relationship Sales.

  • Dynamics 365 Sales Professional - $65.00 per user/month
  • Dynamics 365 Sales Enterprise Edition - $105.00 per user/month
  • Dynamics 365 Sales Premium - $150.00 per user/month
  • Microsoft Relationship Sales – Price on request

Users can also choose a 30-day free trial option or customise the plan as per their business requirements. If you want to know more about the software, request a callback and our customer support team will contact you.

Microsoft Dynamics Crm Pricing & Plans

Microsoft Dynamics Crm price is available on request

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Microsoft Dynamics Crm Features

Marketing Automation

  • icon_check Email Marketing Integrated email marketing tools for targeted campaigns and tracking.
  • icon_check Campaign Management Plan, execute, and track marketing campaigns with detailed analytics.
  • icon_check Lead Nurturing Nurture leads with personalized content and automated workflows.
  • icon_check Customer Journey Tracking Track customer journeys to optimize engagement and satisfaction.
  • icon_check Customer Segmentation Advanced segmentation tools for targeted marketing and sales strategies.
  • icon_check Event-Triggered Workflows Monitor customer touchpoints for a complete view of interactions.
  • icon_check Automated Campaigns Automate marketing campaigns for consistent and timely outreach.

Data Sourcing / Integrations

  • icon_check Social Media Integration Connect with social media platforms for broader customer engagement.
  • icon_check Data Import/Export Import and export data easily for seamless integration with other systems.
  • icon_check API Access Full API access for integrating with third-party tools.
  • icon_check Calendar Integration Integrate with calendars for streamlined scheduling and planning.
  • icon_check Third Party Integrations Manage accounting and billing processes with integrated tools.
  • icon_check Email Marketing Tools Integration Integrate with various marketing tools for enhanced campaign management.
  • icon_check Marketing Tools Integration Integrate with various marketing tools for enhanced campaign management.
  • icon_check eCommerce Integrations Connects with eCommerce sites for smooth order handling.
  • icon_check Interactive Voice Response (IVR) Integration Real-time sales call activity, including Incoming, Outgoing, Missed, Rejected, and Unique calls.

Reporting & Analytics

  • icon_check Predictive Analytics Get AI-driven sales recommendations for better outcomes.
  • icon_check Real Time Analytics Access real-time analytics for informed decision-making.
  • icon_check Campaign Performance Tracks campaign performance for better ROI analysis.
  • icon_check Custom Dashboards Create customizable dashboards for real-time insights and reporting.
  • icon_check Sales Performance Reports Monitors and reports on sales performance and targets.
  • icon_check Customer Insights Accurate sales forecasting with predictive analytics and reporting.
  • icon_check Forecasting & Trends Use forecasting tools to predict future trends and outcomes.
  • icon_check Performance Tracking Track performance metrics to measure success and identify areas for improvement.

Customer Data Management (CDM)

  • icon_check Contact Management Users can store and manage detailed information about individual contacts
  • icon_check Account Management Users can store and manage detailed information about individual contacts
  • icon_check Customer Profiles Centralized customer profiles with detailed information and interaction history.
  • icon_check Contact Segmentation Advanced segmentation tools for targeted marketing and sales strategies.
  • icon_check Activity History Complete interaction history tracking for better customer insights.

Sales Management

  • icon_check Lead Management Centralized lead management with automated nurturing and scoring.
  • icon_check Territory Management Optimize sales territories for balanced workload and coverage.
  • icon_check Order Management Efficiently manages orders through the sales cycle.
  • icon_check Quote Management Generate and manage quotes with customizable templates and approval workflows.
  • icon_check Sales Forecasting Accurate sales forecasting with predictive analytics and reporting.
  • icon_check Deal Management Manage deals from initial contact to closing with detailed tracking.
  • icon_check Sales Automation Automate sales processes to increase efficiency and productivity.
  • icon_check Workflow Automation and Management Customize workflows to match your business processes and needs.
  • icon_check Opportunity & Pipeline Management Visualize and manage sales pipelines for better forecasting and planning.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.

Collaboration Tools

  • icon_check Team Communication Enhance team collaboration with integrated communication tools.
  • icon_check Task / Activity Management Organize and prioritize tasks and activities to ensure timely and efficient follow-up.
  • icon_check Document Sharing & File Storage Share and track documents with secure access controls.
  • icon_check Omnichannel Support Engage with customers on multiple platforms, including email, live chat, and social media.

Security & Compliance

  • icon_check Data Encryption Ensure data security with advanced encryption methods.
  • icon_check Role-Based Access Control (RBAC) Control access with role-based permissions and security settings.
  • icon_check Audit Trails Provides an audit trail of all system interactions.
  • icon_check Backup & Disaster Recovery Regular backups ensure data recovery in case of failure.
  • icon_check GDPR & Data Privacy Comply with GDPR and CCPA regulations for data privacy.

AI & Machine Learning

  • icon_check Predictive Analytics Get AI-driven sales recommendations for better outcomes.
  • icon_check Lead Scoring Leverage AI for actionable insights and recommendations.
  • icon_check Chatbots Use chatbots for automated customer support and engagement.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Sends notifications based on triggered events.
  • icon_check Custom Workflow Alerts Custom alerts based on workflow triggers for efficiency.
  • icon_check System Errors/Failures Identifies system errors and tracks failures.
  • icon_check Customer Interaction Alerts Sends alerts for customer interactions and follow-ups.
  • icon_check Workflow Trigger Alerts Automates workflow actions based on specific events.
  • icon_check SLA Violations Identifies SLA violations and alerts for resolution.
  • icon_check Lead Activity Alerts Set reminders and notifications for important tasks and deadlines.

Others

  • icon_check Budget Tracking Track and manage sales budgets with real-time updates and reporting.
  • icon_check Touchpoint Monitoring Monitor customer touchpoints for a complete view of interactions.
  • icon_check Landing Pages & Forms Use customizable templates for emails, quotes, and documents.
  • icon_check Call Tracking and Recording Real-time sales call activity, including Incoming, Outgoing, Missed, Rejected, and Unique calls.
  • icon_check Ticketing System Manage customer support tickets with streamlined workflows.

Microsoft Dynamics Crm Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Documentation, Videos
  • English

Microsoft Dynamics Crm Reviews and Ratings

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Microsoft Corporation Company Details

Brand Name Microsoft Corporation
Information Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington.
Founded Year 1975
Director/Founders Paul Allen , Bill Gates
Company Size 1000+ Employees
Other Products Microsoft Office 365 for Business (MOLP), Microsoft Office 365 Business Basic, Microsoft Intune Open (MOLP), Microsoft Open Licensing Program MOLP, Microsoft Office Home & Business

Microsoft Dynamics Crm FAQ

A Microsoft Dynamics 365 CRM helps businesses in building better customer relationships. This CRM improves customer service and user efficiency levels.
A If you have basic knowledge of CRM and the Microsoft ecosystem, then using Dynamics 365 would be relatively easy. However, if you are new to CRM and Microsoft, then you can spend your time on guides and a knowledge base for a quick understanding of tools.
A While SAP's price complexity may result in greater expenditures for smaller enterprises, Microsoft Dynamics 365 might provide a more transparent and affordable pricing plan.
A Microsoft Dynamics CRM covers three main areas of business, i.e., Sales, Marketing, and Service.
A Two main disadvantages of Microsoft Dynamics are Complexity and Learning Curve. For some users, who are not familiar with CRM basics or the Microsoft ecosystem, using D365 would be slightly tough.
A The top benefits of Microsoft Dynamics CRM are easy deployment, easy integration, better customer service experience, built-in analytics, data privacy, and scalability.
A The two-minute time limit for the plugin to complete execution is one of the primary limitations that you will encounter in any Dynamics CRM online project. This will be an issue if you have a large amount of data and records.
A You can buy Microsoft Dynamics CRM directly from techjockey.com. Simply choose your preferred subscription plan and complete the checkout process.
A Techjockey.com accepts a range of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets.
A Yes, you can move your license to a new device. Just uninstall the software from your current device and install it on the new one using the same license key.
A Yes, techjockey.com often has special discounts and deals on Microsoft Dynamics CRM. Visit our website to find the latest offers.
A Microsoft Dynamics CRM price in India is available for $65.00 per user/month at techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users.

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