Maxpay Questions & Answers

When a customer disputes a transaction made with their credit or debit card with their issuing bank, the money is returned to the customer and taken out of the merchant’s account. This is known as a ‘chargeback’. This can happen in Maxpay if a customer claims they did not authorize a purchase, received incorrect product, did not receive the product at all, or suspects fraudulent activity on their card, etc.

Maxpay calculates fraud ratio by dividing the number of fraud alerts by the amount of sales in a given month.

You can speak with Maxpay's sales team directly to discuss the needs of your business and look into the possibilities of adding more merchant accounts in order to get more merchant accounts.

To start the integration process with Maxpay, follow the steps given below:

• Open your Maxpay account
• Navigate to the Payment pages section
• Create a new application
• Input the required details
• In the Product section, Create a new product
• Navigate to the Payment methods section,
• Turn on a payment method
• In the Payment form area, customize the payment widget.
• Test the payment widget to ensure the redirect URLs work and callback data is received
• Forward the application for evaluation to the Maxpay Team
• Email the callback URL for the whitelist.
• Choose Firewall under Account Settings
• Input the value for the production callback URL
• Make a whitelisting request

To get a Maxpay account, follow the steps given below:

• Navigate to the Maxpay website
• sign up online by providing your company details
• complete the application process

To recover a Maxpay password, follow the steps given below:

• Open your Maxpay account
• Press on the ‘Forgot password’ button, below the ‘password’ section
• Input the email address that you used to register
• Proceed with the steps as instructed in the email you receive

To prevent fraud and chargebacks in Maxpay, merchants should use advanced tools for detecting fraud, regularly monitor accounts, implement strong customer verification methods, provide good customer support and maintain secure coding practices.

Chargeback ratio in Maxpay is calculated by dividing the number of chargebacks by the total number of transactions.

One can identify potential fraud in Maxpay by checking for inconsistencies in customer details, enabling Rapid Dispute Resolution, and using Covery, which is an anti-fraud platform.

You can reduce declines in Maxpay in a few ways, like making sure that the customers provide correct card data, using a PCI-DSS-certified payment gateway, enabling 3D Secure for international transactions, capturing the CVV number, etc.