Lookback

What is Lookback Software?

Lookback is a usability testing solution that enables businesses to engage with customers through interviews and screen sharing. The platform allows supervisors to customize introductions, instructions, and closing messages for participants to ensure a personalized testing process. They can also control sessions by broadcasting, pausing, or resuming as needed, tailored to individual requirements.

The platform's cloud-based nature allows enterprises to access session recordings conveniently for easy collaboration and knowledge sharing. Stakeholders and colleagues can be invited to view interviews in real-time. Moreover, the usability testing system empowers managers to create highlights from sessions and share them with team members.

Administrators benefit from creating projects and receiving notifications regarding staff communications. All these features are accessible through a centralized dashboard which provides a comprehensive overview of ongoing activities and facilitates data-driven decision-making.

Why Choose Lookback?

Lookback supports various session types: moderated one-on-one interviews, unmoderated remote testing, and in-person usability studies. It allows participants to interact with clickable mockups and provide real-time feedback. The software integrates emotion analysis tools to detect participants' emotional responses during sessions. Researchers can add closed captions to interview recordings for accessibility purposes.

The usability testing tools allows researchers to filter participants based on specific criteria, such as demographics or behavior, to ensure they get targeted and relevant insights. During remote testing, the platform offers a picture-in-picture mode to observe participants' facial expressions and reactions alongside their on-screen activities. It enables researchers to control the playback speed of session recordings to review lengthy interviews or pinpoint specific moments. The system provides performance metrics and statistics to evaluate the efficiency and success of user testing initiatives.

Benefits of Lookback Usability Testing Software

• It facilitates real-time interactions with participants during interviews for immediate clarifications and deeper insights.
• The software helps businesses to conduct user research with participants in various geographic regions with remote testing capabilities.
• It enables the users to add time-stamped annotations to highlight specific moments during user testing.
• It allows researchers to take session notes during interviews and capture key observations and insights for later analysis.
• The usability testing software includes recruitment tools to help businesses find and engage the right participants for their research studies.

Pricing of Lookback

Lookback usability testing solution pricing starts at $149 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.