LiveVox: A Next-Generation Contact Center Platform

Livevox

Brand : LiveVox

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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LiveVox is a cloud-based contact centre solution software. It serves as a digital contact centre for the enterprises who have more than 25 agents. With LiveVox software, enterprises can seamlessly manage omnichannel interaction with customers. LiveVox software is equipped with artificial intelligen...Read more

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Livevox Software Pricing, Features & Reviews

What is LiveVox?

LiveVox software is equipped with artificial intelligence functionalities that brings down the cross-channel gap. It can integrate seamlessly with CRM software to manage digital engagement with several customers while reducing compliance risk.You can gather data from existing systems and feed it to other teams or tools via an integration approach that is not reliant on coding.

LiveVox’s risk mitigation and security tools enable customers to stay ahead of competition. It serves financial services, teleservices, healthcare, telecom, customer care, among others. Some of its customers are PayPal, James Allen, Commerce Bank, and Lending Club.

Why Choose LiveVox Contact Centre Solution?

Centralized Information: All customer related information, interaction history, and other data present in a single, secure cloud-based platform. This makes uninterrupted customer service across different channels easier and improves the performance of agents. Supervisors and decision makers can also easily gather necessary insights.
Risk Mitigation: LiveVox software simplifies risk management. Through embedded compliance controls like CTIA, CFPB, PCI, CAN-SPAM, among others, it takes care of all necessary considerations.
Easy Integration: Integration with popular CRM software helps extract customer data customer data easily. It follows API approach for quick set up.
Easy Implementation and Support: LiveVox is a cloud based call centre software, which does not require any hardware to function. Further, users get the support for using LiveVox software through consulting sessions, dedicated account managers, and a customer care team.

How is the LiveVox software’s Omnichannel/AI Platform Beneficial for Enterprises?

The software brings down the cross-channel gap with its fully integrated Omnichannel/AI platform. LiveVox incorporates voice, email, SMS chatbots and web chat functionalities into a single platform and creates a single conversation across many channels. Enterprises can seamlessly engage consumers on the channel they prefer without any disturbance.

Your representatives can also access consumer profiles with their related data easily across the whole pre-sales and post-sales journey. Enterprises can also use the LiveVox omnichannel platform for analyzing the data related to multichannel campaigns and digital performance.

How Can Enterprises Efficiently Manage their Clients with LiveVox

call centre software makes it easy for enterprises to efficiently manage the entire consumer journey with detailed insights. It has the functionality of Unified Customer Profile that automatically maintains all customer interactions at a single location. Unified consumer profiles are accessible to the agents and managers who are responsible for facilitating conversions.

Enterprises can create a strong bond between the consumers and agents with the help of LiveVox contact centre software. The software provides critical insight into a consumer’s profile. It also ensures multi-channel risk mitigation with essential controls so that the enterprises can manage contacts across multiple channels based on the time of day, consent and DNC.

Pricing of LiveVox

The price of LiveVox software is available on request. Please request a callback for more details.

How can Enterprises Optimise their Call Centre Workforce with LiveVox?

LiveVox enables the enterprises to efficiently manage their call centre team with its integrated multichannel agent scorecard. The scorecard includes screen and call recording features along with other performance analyzers like CSat scores, speech analytics. The software caters to both the audio and visual needs of enterprises on the basis of which they can scale the agents’ performance.

About LiveVox App

LiveVox app is available for both Android and iOS and has the following features for call centre agents:

Chat support
Scheduling information
Audio calls support (outbound)
Personal phonebook
Contact history
Connect to meetings
Real-time SLA snapshot of Call Center
Self-Service Voicemail

Livevox Pricing & Plans

Livevox price is available on request

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Livevox Features

Call Recording

The software records calls between the agents and consumers. On the basis of which the agent’s performance is

Campaign Management

The software simplifies omnichannel campaign configurations, and enterprises can set up campaigns with just a few

Inbound Call Center

The software helps manage, track and analyse inbound calls to improve the customer service.

Manual Dialer

Livevox has a click-to-call manual that separates cell phone numbers from predictive campaigns and allows the enterprise agents

Queue Management

The software has automated the hold process and has enabled hold queue monitoring breaks through gridlock. It further uses cloud

Reporting & Analytics

The software has an agent dashboard which shows the real-time metrics so that they can improve their performance. The managers

Chat with visitors in real-time

The software helps enterprises eliminate cross- channel gaps. It has AI-based chatbots which ensure a highly personalised

Outbound Call Center

The software with its robust outbound platform creates the most efficient contact centre experience.

Call Scripting

With this feature, it helps initiate personalised yet automated interaction

Livevox Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Training:
Language:

Windows Linux
Desktop
Web-Based
Healthcare, Finance , Telecom
All Businesses
Small Business, Medium Business, Enterprises, SMBs, SMEs
Email, Forums
Live Online, Documentation, Videos
English

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LiveVox Company Details

Brand Name	LiveVox
Information	LiveVox combines omnichannel communications, CRM, and WFO to provide an agent and customer experience.
Founded Year	2000
Director/Founders	Larry Siegel, Louis Summe
Company Size	1000+ Employees