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LeadDesk

Brand : LeadDesk

Starting at € 99

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LeadDesk is a cloud-based contact center that allows users to automate calling activities, including sales, service, research, and appointment setting. ...Read more

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LeadDesk Software Pricing, Features & Reviews

What is LeadDesk Software?

LeadDesk is a cloud-based contact center software meticulously designed to cater to the diverse needs of outbound sales, inbound sales, and customer service operations. Its feature-rich platform integrates various tools and functionalities to enhance efficiency and streamline communication processes.

The platform empowers agents to initiate calls directly from CRM platforms, websites, and Microsoft Excel. The intelligent dialer supports call recording and offers a listen-live option for coaching and quality control. The automation extends to automatic callbacks and blending inbound and outbound calls based on traffic. It ensures calls are directed to specific locations or agents based on pre-defined rules, considering factors such as IP address, agent skills, and caller information. This enables efficient call routing and management, including forwarding calls to external numbers for remote working scenarios.

Why Choose LeadDesk?

  • The contact center software incorporates AI chatbots to generate qualified leads by engaging website visitors in automated conversations.
  • It enables agents to categorize and document call outcomes for performance analysis and improvement.
  • The platform allows agents to efficiently transfer calls to the appropriate recipients for a smooth and timely resolution.
  • It enables callback scheduling to ensure timely follow-up with leads for improved customer satisfaction.
  • The software automates actions based on predefined events for streamlining processes and ensuring timely responses to critical triggers within the system.

Benefits of LeadDesk Contact Center Software

  • The contact center software optimizes call handling by efficiently organizing and prioritizing incoming calls.
  • It incorporates SIP Trunking to facilitate the transmission of voice and other communications over the Internet for enhanced connectivity.
  • The platform enables businesses to analyze and extract valuable insights from voice interactions using sentiment analysis.
  • It prioritizes leads based on custom criteria, focusing on the most promising prospects for optimized sales outcomes.
  • The software allows supervisors to provide real-time guidance to agents during live calls through whispering and intervening directly.

LeadDesk Pricing

LeadDesk contact center platform pricing starts from € 99 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

LeadDesk Pricing & Plans

INSTANT
  • From 2–5 licenses
  • All LeadDesk core features
  • Includes your first 150 minutes of VoIP
  • Instant set-up
    • Licenses
    • Monthly
Starting at € 99

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LeadDesk Features

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Dialer mode

Choose between manual, automatic, predictive, or power dialing for optimal outreach.

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Data-driven sales campaigns

Target leads effectively with insights from built-in analytics and CRM integration.

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Train & mentor agents

Improve agent performance with call recording, coaching tools, and real-time feedback.

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Automatic dialer

Save time and boost efficiency by automatically dialing leads from your queue.

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Click-to-call

Make calls directly from web pages or CRMs with a single click.

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Power dialer mode

Maximize agent productivity with automated call pacing and lead distribution.

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Predictive dialer

Increase agent talk time and optimize call flow by predicting agent availability.

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Interactive custom reporting tool

Gain valuable insights into agent and campaign performance with drag-and-drop report creation.

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Custom report development

Get the specific data you need with custom report templates and advanced filtering options.

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Avoid system downtime

Ensure uninterrupted operations with a cloud-based platform and a 99.95% uptime guarantee.

LeadDesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Integration Supported:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • ITES, BPO, Contact Center, Banking
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Phone, Email, Live Chat, Communities
  • API Integration
  • Documentation, Videos
  • Nederlands, English, français, PortuguĂªs, Español
  • AI Integrated

LeadDesk Reviews and Ratings

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LeadDesk Company Details

Brand Name LeadDesk
Information LeadDesk is a cloud-based contact center for sales outreach and customer service. Scales with your business, small or large. LeadDesk is the software behind happier agents, better service, and more sales.
Founded Year 2010
Director/Founders Lauri Pukkinen, Olli Sirkiä
Company Size 101-500 Employees

LeadDesk FAQ

A LeadDesk software is compatible with Ubuntu, Windows, MacOS, and Linux operating systems.
A LeadDesk is available for Android and iOS app users.
A LeadDesk platform supports web-based deployment.
A LeadDesk contact center software price starts at €99 on techjockey.com.
A LeadDesk can help businesses of all sizes manage customer interactions across multiple channels.
A LeadDesk free demo is available at techjockey.com.
A LeadDesk is not free. The price starts at €99 at techjockey.com
A LeadDesk software is a web-based platform. So, installation is not required. Just open the Setup Wizard to get started.
A LeadDesk is a cloud-based contact center software allowing businesses to manage customer interactions across multiple channels, like phone calls, emails, SMS, and chat.

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