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CRM Integration
This call center management software helps organizations improve their daily operations by integrating with their CRM.
Call Routing
The software can be configured for automatically routing the calls to specific departments or individuals based on the type of
Multiple Extension
Organizations can create multiple extension lines for communication to handle multiple customer queries quickly.
Call Recording
This call center software records all conversations of the agents in the system and provides easy access to it for research,
Lead Management
Organizations can integrate this software with their CRM for efficient handling and tracking of leads.
Internal Call Transfer
Agents can transfer the call among themselves as per the customer queries.
Call Logs
KOOKOO CloudAgent keeps a consistent track of all the calls made by every agent on a regular basis. Managers can check the calls
Banquet and conference Management
The software also helps the users manage banquet operations and conference calls for the organizations.
IVR and Dial Groups
The software helps organizations manage several customer queries with interactive voice response features and group dialing for
Customisable Welcome Greeting
The IVR system offered by KOOKOO CloudAgent allows call centers to record and place a welcome greeting for various purposes.
API Integration
The software can be easily integrated with other solutions for improved working through API.
Voicemail
KOOKOO CloudAgent enables organizations to place voicemail system for call management.
Brand Name | Ozonetel Systems |
Information | Ozonetel Systems is a pioneer and a leading provider of on-demand cloud communication services in India. |
Founded Year | 2007 |
Director/Founders | Atul Sharma, C Chaitanya, Murthy Chintalapati |
Company Size | 1-100 Employees |
Other Products | Ozonetel Cloudagent Lite |
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