Knowlarity

What is Knowlarity?

Knowlarity is the pioneer of cloud business communication solutions and has been leading the emerging market of cloud telephony for over a decade. Cloud based voice communication solutions equip the businesses with streamlined processes and enhanced customer engagement. This multi-channel cloud communication platform by Knowlarity can integrate with various solutions to help you manage and control large call volumes effortlessly.

What are the modules of Knowlarity’s Cloud Telephony Solutions Suite?

Cloud telephony solutions offered by Knowlarity include cloud contact center, toll-free numbers, virtual numbers, IVR, Click to Call, Softphone and Auto Dialer solutions amongst other additional services. These solutions ensure optimization of your customer interactions with the automation of various processes involved. Embedding cloud telephony into your business CRM is easy and boosts your agents’ productivity with automated call routing, making it feasible to handle concurrent calls seamlessly. With up to 99.99% uptime, you will not miss any call from your customer.

Knowlarity’s cloud telephony solutions enable your customers to connect with you via different channels from anywhere and at any time leading to the identification of quality leads. As working remotely is becoming a norm, recently introduced Softphone solution is the perfect way to equip your agents. The software can help them connect with customers seamlessly through any device like a laptop, desktop, tablet or even mobile phones. All they need is a working internet connection and the option of switching to a hand-held device.

Some of the key features of Knowlarity’s cloud telephony solutions are plug and play installation, scalability, reliable and secure, easy to integrate and user-friendliness.

Features of Knowlarity’s Cloud Telephony Solutions:

Here is a list of Knowlarity cloud telephony solutions’ features for a quick overview:

• Intelligent call routing
• Secure, reliable and scalable
• Approximately 99.99% uptime
• Real-time call recording, monitoring and analytics dashboard
• Lead management system
• Sticky agent feature
• Multi-lingual support
• Multi-level menu customization with IVR
• Softphone solution - MPLS and WebRTC

Benefits of Using Knowlarity’s Cloud Telephony Solutions

Knowlarity has been serving its customers across more than 25 industry verticals. Our cloud telephony solutions complement the business’ growth as they can easily scale in any direction as per requirement. These solutions offer faster, easier and smarter business communication channels which can be fully utilized to engage with customers effectively.
Easy set-up paired with real-time insights into customer interactions help managers monitor workforce productivity to take reflective actions accordingly. Also, managing large call volumes concurrently becomes easy with the integration of one or more of the cloud business communication voice solutions.

Unique Functionalities of Knowlarity Cloud Telephony Solutions

• Cloud IVR: Saves time on manual forwarding of calls and routes calls to the right department.
• Missed Call: Free of cost for callers, lets you verify phone numbers during registration, and enables customers to sign up for SMS alerts.
• CTI solution: Integrates telephony with any software. Reduces the average call handling time, places calls from the ticketing system or CRM.
• Click to call: Instant calling widget to get in touch with leads instantly.
• Toll Free: Increases enquiries by up to 40% with free calls. Uses advanced analytics, call routing and welcome greetings
• Number Masking: You can protect the privacy of your customers and agents by integrating this solution into your CRM
• Flexibility: Equip your employees to work remotely from any location with Softphone solution, which ensures excellent voice quality and connectivity through the internet
• K broadcast: Automated voice and text messages to get in touch with masses instantly.

How Does Knowlarity Cloud Telephony Work?

With Knowlarity cloud-based communication solutions, you get a personal telephone number for your business that your customers can use to connect with your brand 24x7. When a customer places a call, it is automatically routed by the server to any one of the enlisted agents, ensuring minimal waiting period for the customers. Intelligent routing always enables connectivity wherein the customer is connected to an expert for quick resolution of the query.

Why Choose Knowlarity?

• Unlimited Calling plan: Varying plan options for Startups, SMBs and Enterprise customers to provide the flexibility of choosing the most need-appropriate calling solution. There are plans for inbound only, inbound and outbound as well as inbound and outbound along with lead management. 
• Expert Advice 24x7: Knowlarity software experts are at your disposal to guide you and resolve all your queries. Get the desired support related to our products’ features, pricing and more to help your business grow further. Their expertise will help you save time and money.
• Try Before you Buy: With a wide range of cloud business communication solutions on offer, it helps streamline your operations with seamless connectivity. Knowlarity support team will take you through different use cases wherein you can take an informed decision by selecting the best fit for your business. There is also a 7-day free trial as an additional advantage for the clients.
• Reliable and Secure: Cloud communication solutions mentioned here offer enterprise-grade security for businesses that easily fit your budget needs.
• Remote Working Solutions: Softphone Solution is a perfect option if you are looking to provide your employees with the desired flexibility for working remotely. There is no need for any hardware set up as this software is integrated into your web application and can be used for connecting with customers through any device. You can connect via desktops, laptops and even mobile devices as all you need is working internet.

Pricing of Cloud Telephony Solutions Offered by Knowlarity

Typically, the Knowlarity pricing plans start from ₹ 1999/- per month. There are various plans available for you to choose from, depending on your business needs. Here is a quick overview of the Unlimited Contact Center Plans being offered (per agent) :-

• Inbound Contact Center - ₹ 2359/- monthly
• Inbound & Outbound Contact Center - ₹ 3539/- monthly
• Inbound & Outbound Contact Center with lead management - ₹ 4129/- monthly

The Plan details (monthly basis) for IVR Solution offered by Knowlarity are as mentioned below:

• FREE 10,000 minutes (monthly); Calling charges per leg 20p/ 30 sec - ₹ 10000/-
• FREE 23,000 minutes (monthly); Calling charges per leg 20p/ 30 sec - ₹ 20000/-
• FREE 65,000 minutes (monthly); Calling charges per leg 20p/ 30 sec - ₹ 50000/-

The plans may vary for other solutions. To get more information on the same, you can visit the website or call customer service.