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Editor's Choice

Kapture CX

Brand : Adjetter

4.2
16 Ratings & 16 Reviews
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Starting Price:

₹ 4,000 excl. GST

₹ 4,720 incl. GST

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Save Extra with 2 Offers

Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Kapture CX is a Gen AI powered omnichannel customer support automation platform designed for enterprises to streamline and personalize customer interactions. ...Read more

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Kapture CX Software Pricing, Features & Reviews

What is Kapture CX?

Kapture CX is a smart customer support platform that uses Gen AI at its core to improve how businesses serve their customers. Used in over 16 countries and by more than 1,000 customers, Kapture offers verticalized solutions for industries including BFSI, retail, travel, consumer durables, and energy.

The platform helps companies boost important performance metrics to make their contact centers more efficient and cost-effective by bringing all operations together in a unified platform. Kapture is designed with a focus on customers, aiming to make every interaction personalized and meaningful, ensuring that each customer feels valued and every solution is unique.

Why Choose Kapture CX Software?

Omnichannel Support: Manage all customer interactions across multiple channels (phone, chat, email, social media, and much more) from a single platform.
AI-Powered Assistance: Uses AI to offer intelligent suggestions, helping agents respond faster and more accurately.
Personalized Customer Experience: Delivers tailored solutions using vertical LLMs for each customer, making them feel valued.
Industry-Specific Solutions: Customizable for different industries like BFSI, Retail, and Travel.
Comprehensive Customer Insights: Offers a 360° view of customer data, improving decision-making.
Cost-Efficiency: Helps reduce operational costs by streamlining customer service operations.
Real-Time Analytics: Provides detailed reports and analytics to track performance and improve service.
Secure Platform: Features advanced security measures like data encryption, role-based access, and audit trails.

Benefits of Kapture CX Platform

Specific and Personalized User Journeys: Tailors customer interactions to provide a unique experience for every user.
Completely Omnichannel: Integrates all communication channels, allowing seamless customer support across platforms.
Dynamic Decision Making: Helps businesses make smarter, data-driven decisions by analyzing customer interactions.
Feedback Pro: Identifies loyal customers and those at risk of churning, helping businesses improve services.
Encryption Support: Ensures secure handling of customer data with AES 256 encryption and TLSv1.2 support.
Generative AI Core: Continuously improves the platform with every use, enhancing both agent efficiency and customer experience.
Fast Go-Live: Quick and easy to deploy, ensuring minimal downtime during setup.
Decreased Operational Costs: Streamlines customer support processes, reducing overall costs for businesses.

Pricing of Kapture CX

Kapture CX software pricing starts from INR 4000 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Kapture CX Pricing & Plans

Essential

Ticketing System
Omnichannel
1000+ API Integrations
Online Support – Chat, Email, Call
Analytics Dashboard
Knowledge Base
Auto-Trigger
Folder & Queue Management

- Users
- Monthly

Calculated Price (Exclusive of all taxes)

₹ 4000

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Kapture CX Features

Call Logging

Records all customer calls for easy tracking and reference during future interactions.

Customer Support

A central hub for managing all customer support activities and ensuring timely resolutions.

Collaboration

Enables teams to work together seamlessly by sharing information and customer insights in real-time.

360° Customer View

Offers a complete, unified view of each customer, including their interaction history across all channels.

Omnichannel

Integrates multiple communication channels (email, chat, phone, etc.) to provide a unified customer experience.

Seamless Sales, Service & Support

Brings together sales, service, and support functions on one platform for streamlined processes.

Customer Service

Provides tools and features to enhance the quality of customer service.

Call Center Management

Manages call centre operations, including agent performance and call routing.

Audit Trail

Tracks changes and actions in the system for compliance and security.

Routing

Automatically directs customer queries to the right team or agent based on predefined rules.

Customizable Branding

Allows businesses to apply their branding elements to the platform for a more personalized feel.

Mobile App

Offers a mobile application so agents and managers can manage customer interactions on the go.

Ticketing Management

Manages customer issues by generating and tracking support tickets through to resolution.

Chatbot

Provides an AI-powered chatbot for instant customer support.

Analytics & Reporting

Generates detailed reports and insights to help businesses make data-driven decisions.

Agent Assist

Uses AI to suggest appropriate actions and responses to support agents.

Dashboards

Monitor real-time customer data and performance metrics with Kapture CX's intuitive, customizable dashboards.

Live Chat

Enables real-time chat between customers and support agents for quick resolution of queries.

Kapture CX Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Training:
Language:
AI Features:

Windows Android
DesktopMobile
Web-Based
All Industries
All Businesses
Small Business, Startups, Enterprises, SMEs
Phone, Email, Live Chat, Communities, Forums
In Person, Live Online, Videos
English
AI Integrated

Kapture CX Reviews

Have recommended this product

Overall Score

4.2/5

Based on 16 Reviews

Features 4.2/5

Value for Money 4.2/5

Ease of Use 4.2/5

Customer Support 4.1/5

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Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “It's easy to navigate, user friends tab which makes professional life easy” Haroon Jalal - Sep 3, 2024

pros_icon “Really easy to use, very intuitive, highly customisable and great vertical support” Karandeep Singh - Sep 2, 2024

pros_icon “Unique Features and easy access also we can find the customer details very easily.” Rizwan Shaikh - Sep 2, 2024

Cons

cons_icon “ We need to use an additional dialer to do inbound and outbound calls.Can be more smart ” Srijit Saha - Sep 5, 2024

cons_icon “The only downside i would like to mention is that some times it takes very long time to reload or to close any ticket.” Navneet - Sep 2, 2024

cons_icon “Limited integration option, the platform's reporting is not very robust, can't get a lot of actionable insights ” Karandeep Singh - Sep 2, 2024

Srijit Saha

Verified reviewer:

Lead, SAAS

101-500 Employees

Software user since: 6-12 months

Reviewed on: Sep 5, 2024

4.3/5

“User friendly!”

Pros : Its user friendly interface ,easy accessibility

Cons : We need to use an additional dialer to do inbound and outbound calls.Can be more smart

Reason to switch : To manage all the channel in single tool

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4/5

Haroon Jalal

Verified reviewer:

Manager, SAAS

101-500 Employees

Software user since: 1-2 years

Reviewed on: Sep 3, 2024

4.3/5

“Experience good till date”

Pros : It's easy to navigate, user friends tab which makes professional life easy

Cons : Need to Need to decrease TAT for changes request

Reason to switch : It is helping us to create a database of customer experience and interaction data

Features

4.5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4.5/5

Shivangi Gaur

Verified reviewer:

Manager, SAAS

501-1000 Employees

Reviewed on: Jul 9, 2024

4/5

“It’s a very sorted platform for all your queries”

Pros : Easy to check and close the tickets with variety of options available

Cons : Red flag if tickets are not being closed within the specific timeline

Reason to switch : Seamless experience allowing us to check out respective minor to minor details across multiple platforms

Features

4/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4/5

See all Kapture CX reviews

Adjetter Company Details

Brand Name	Adjetter
Information	Kapture is an AI-powered omnichannel Customer Experience management platform focused on customer support. It adapts to evolving expectations, making each interaction unique and personalized. Serving 1000+ businesses in 16 countries, Kapture excels in Retail, BFSI, Travel, and Consumer Durables.
Founded Year	2016
Director/Founders	Sheshgiri Kamath, Vikas Garg
Company Size	101-500 Employees