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ISP CRM Solution

Brand : Sterlite

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ISP CRM Solution is designed to help hotels and restaurant staff manage their ever-increasing customer base efficiently. This CRM solution helps hotel and restaurant staff manage the invoicing functions. This software enables them to offer the best discounts and billing plans to their guests and ta...Read more

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ISP CRM Solution Software Pricing, Features & Reviews

What is ISP CRM Solution?

ISP CRM Solution is designed to help hotels and restaurant staff manage their ever-increasing customer base efficiently. This CRM solution helps hotel and restaurant staff manage the invoicing functions. This software enables them to offer the best discounts and billing plans to their guests and target customers.

ISP CRM software allows users to carry the third party helps with invoice generation, marketing automation and booking management. It also provides its users with features like trouble ticketing, workflow management, customer acquisition, calendar integration and real-time alerts.

How is ISP CRM an Efficient Business Solution?

The user management feature of the ISP CRM Solution facilitates admin control by allowing multi-level use. This software enables its users to create different user accounts and categorize them as per their contribution to the organization. Additionally, with the assigned access control over the various user levels, the application ensures multi-level transparency as per the standards set by the admin.

Moreover, this software ensures the successful scalability of a business through its lead management feature that allows the users to get Lead Status Details. These lead reports ensure the proper conversion of a potential client. Additionally, this software also provides the users with an option to target potential customers via its filters to ensure the maximum reach of a business to new clients. 

Pricing of ISP CRM Solution

The pricing of ISP CRM Solution management software depends on the individual needs of a given user and the ISPs. Interested buyers can avail the pricing details of this software by requesting a callback. 

How Effective is the Dashboard over ISP CRM Solution?

The user-friendly dashboard of this software comes laden with frequently used menus to enable an increase in work efficiency. Real-time results, which are displayed over the dashboard in graphical formats and presentations, enable the admins of a business to get insights about their sales and customer activities. Users can even add or remove widgets as per their needs and demands from the dashboard itself.

Comparison With Other Best CRM For Sales Lead Management

ISP CRM Solution vs Grahaak CRM

ISP CRM Solution Pricing & Plans

ISP CRM Solution price is available on request

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ISP CRM Solution Features

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.

Sales Management

  • icon_check Lead Management Capture, track, and nurture leads across different stages of the sales cycle.
  • icon_check Sales Forecasting Predict future sales and revenue using historical data and current opportunities.
  • icon_check Workflow Automation and Management Automate repetitive tasks and workflows to improve sales team efficiency.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.

Marketing Automation

  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Email Marketing Design and send personalized email campaigns, track opens, clicks, and conversions.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.

Data Sourcing / Integrations

  • icon_check Data Import/Export Easily import/export customer and business data in bulk or via integration with other systems.
  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Collaboration Tools

  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.
  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Omnichannel Support Provide consistent customer support across multiple channels, including email, chat, and social media.

Security & Compliance

  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.
  • icon_check Audit Trail Track changes and updates within the system for enhanced security and transparency.

AI & Machine Learning

  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Reporting & Analytics

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Real Time Analytics Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Sales Performance Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

Others

  • icon_check Payment collection management
  • icon_check Ticket Management
  • icon_check Real time Control Panel
  • icon_check Invoice Generation
  • icon_check Inventory Management

ISP CRM Solution Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, SMBs
  • Phone, Email
  • Videos
  • English

ISP CRM Solution Reviews and Ratings

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Sterlite Company Details

Brand Name Sterlite
Information STL is a leading global optical and digital solutions company providing advanced offerings to build 5G, Rural, FTTx, Enterprise and Data Centre networks.
Founded Year 1988
Director/Founders Anil Agarwal
Company Size 1000+ Employees

ISP CRM Solution FAQ

A With ISP CRM Solution, users can generate tickets, track and report the issues and resolve them with feasible solutions. Users can raise tickets through emails, phone calls or online forms as per the request of customers. With the Trouble Ticketing module of ISP CRM Solution, users can allocate tickets to several members, escalate them to higher authorities if required and close them as soon as possible. You can generate unique ticket IDs to track tickets easily and generate periodical reports of their status.
A With the Field Management module of ISP CRM Solution, users can capture and track customer orders and check their feasibility. One can even edit or update customer order details, and access or add their documents. The software generates a comprehensive report of all the orders and generates a unique order ID for the ease of tracking.
A Users can access the interactive dashboard of this CRM solution easily and navigate through the frequently used menus. The dashboard comes with a real-time control panel that enables users to monitor various sales analytical data via intuitive graphs and reports. Users can also add or remove widgets within the CRM dashboard of the application as per their requirement.
A With this software, users can design, plan, implement and analyse the business workflow. It enables the users to verify and manage customer documents and payments efficiently. One can track both due and advance payments through the payment collection management system of the application. Admins can even activate/deactivate or suspend the accounts of users based on several criteria.
A ISP CRM Solution enables users to create a comprehensive list of customer contact information and maintain uniformity with each detail collected. Moreover, lead management system of the software helps generate lead status reports. One can also import or export customer details and churn-out contacts that are ready for sales.

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