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Invgate Service Desk

Brand : Invgate

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The Invgate Service Desk is designed to streamline and automate IT support and service processes. It offers ticketing, incident management, and service request fulfillment features to enhance organizational efficiency....Read more

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Invgate Service Desk Software Pricing, Features & Reviews

What is the Invgate Service Desk?

Invgate Service Desk is an IT service management (ITSM) tool that improves and automates IT support processes. It provides a centralized platform for managing service requests, incidents, and changes to enhance overall efficiency and customer satisfaction.

Key features include customizable ticketing systems, automated workflows, and detailed reporting capabilities. The tool also supports asset management and knowledge base integration to streamline IT operations. Its user-friendly interface and scalability make it suitable for organizations of various sizes.

Why Choose Invgate Service Desk Software?

  • Streamlined IT Operations: Automates and centralizes IT support processes, improving efficiency and reducing manual effort.
  • Customizable Features: Offers a range of customizable workflows and ticketing systems to fit specific organizational needs.
  • Comprehensive Reporting: Provides detailed analytics and reporting to track performance and identify areas for improvement.
  • User-Friendly Interface: Intuitive design ensures ease of use for IT staff and end-users.
  • Robust Reporting and Analytics: The software includes powerful reporting tools that allow organizations to analyze performance metrics and identify areas for improvement.
  • Customer Feedback Integration: It incorporates customer feedback into the resolution process, helping teams improve service quality based on real user insights.
  • Scalability: Designed to grow with your organization, seamlessly accommodating increasing demands and additional users.

Benefits of Invgate Service Desk Platform

  • Enhanced Collaboration: Facilitates better communication and collaboration among IT teams through shared workflows and ticket updates.
  • Improved Customer Experience: Provides end-users with self-service options, a knowledge base, and timely support, enhancing overall satisfaction.
  • Integration Capabilities: Seamlessly integrates with other systems and applications, enabling more cohesive IT management.
  • Proactive Issue Resolution: Features automated alerts and proactive monitoring to address potential issues before they impact operations.
  • Compliance and Security: Supports compliance with industry standards and ensures data security with robust access controls and encryption.
  • Intelligent otifications: The system provides real-time notifications through various channels, ensuring users are updated on ticket statuses and important changes.
  • Multilingual Support: It supports multiple languages, making it accessible for diverse teams and improving user experience across different regions.
  • Email Integration: It can easily integrate with corporate email systems, allowing users to interact with the service desk directly through email.

Pricing of Invgate Service Desk

Invgate Service Desk price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. If you have further queries related to the product, you can contact our product team to learn more about the pricing and offers.

Invgate Service Desk Pricing & Plans

Invgate Service Desk price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

Invgate Service Desk Features

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Ticket Management

Handles and tracks service requests and incidents from creation to resolution, ensuring efficient support.

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Analytics

Provides insights into service performance and user satisfaction through detailed reports and metrics.

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Self-Service

This option allows users to submit and track requests, access FAQs, and find solutions independently through a portal.

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Problem Management

Identifies and resolves root causes of recurring issues to prevent future incidents.

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Knowledge Base

Offers a repository of information and solutions that users and support staff can access to resolve issues faster.

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Workflows

Automates and customizes the steps and processes of handling tickets and requests, enhancing efficiency.

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Gamification

Introduces game-like elements to motivate and engage users and support staff through rewards and achievements.

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Change Management

Manages and tracks IT system and service changes to minimize disruptions and ensure smooth implementation.

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SLA Management

Monitors and enforces Service Level Agreements (SLAs) to ensure timely and effective resolution of service requests.

Invgate Service Desk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises, SMBs, SMEs, MSMBs
  • Phone, Email, Live Chat, Forums
  • API Integration
  • In Person, Live Online, Videos
  • English
  • AI Integrated

Invgate Service Desk Reviews and Ratings

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Invgate Service Desk FAQ

A Invgate Service Desk pricing details are available upon request at techjockey.com.
A o, the Invgate Service Desk does not offer a dedicated mobile app.
A Invgate supports Windows operating systems only.
A Yes, Invgate offers a free trial period for potential users.
A Invgate Service Desk provides a centralized platform for managing IT support requests, incidents, and workflows.
A IT teams and support departments in various organizations can benefit from Invgate.
A Yes, a free demo is available upon request from Invgate.
A o, Invgate Service Desk Software is not available for free.
A Yes, Invgate supports integration with various third-party applications and systems.

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