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Contact Management
Organize and access customer information seamlessly.
High Quality Voice Over IP (VoIP)
Make and receive clear, reliable phone calls over the internet.
Call Recording
Capture conversations for training, quality assurance, or dispute resolution.
IVR/Voice Recognition
Automate call routing and self-service options with menus and voice commands.
Unified Communication
Combine voice, video, chat, and other channels into one platform.
Call Center Management
Optimize agent performance and efficiency with tools and analytics.
Contact Center
Streamline customer interactions across multiple channels in a centralized hub.
Secure Messaging
Send and receive encrypted messages for private communication.
Call Queuing
Hold callers in a virtual queue until an agent becomes available.
Brand Name | Intermedia |
Information | Intermedia provides cloud IT services and business applications for small and medium-sized businesses. |
Founded Year | 1993 |
Director/Founders | Jay Gould, Michael Choupak |
Company Size | 501-1000 Employees |
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