Interakt Questions & Answers

To send a message to a customer in one click using Interakt, follow the steps given below:

• Open Interakt
• Navigate to the All-Users section
• Search for the contact you wish to message
• Press on the green ‘Send Message’ icon next to their name
• Press on the green arrow
• Send a template message or continue an existing conversation

To use the User Spam feature on Interakt, follow the steps given below:

• Open Interakt
• Open a conversation with a user you wish to mark as spam
• Go to their ‘User Card’ section
• Hit ‘Mark as Spam’

To set up Custom Auto replies for FAQs on Interakt, follow the steps given below:

• Open Interakt
• Navigate to 'Settings'
• Click on 'FAQs'
• Add common questions with predefined replies
• Assign keywords to trigger auto-replies when customers ask specific questions

To set up a one-time campaign on WhatsApp Business API in Interakt, follow the steps given below:

• Open Interakt
• Go to the 'Campaigns' section
• Hit 'New Campaign'
• Click on 'One-time' as the notification type
• Define your target audience
• Create your message using approved templates
• Schedule the campaign

To use the Inbox Search feature on Interakt to find your users, follow the steps given below:

• Open Interakt
• Go to the ‘Shared Team’ Inbox
• Press on the search icon
• Enter the phone number or name of the user to find their chat history

To set up customized media files on WhatsApp in Interakt, you can simply upload media files while creating a message template or campaign. Just make sure that the files meet WhatsApp's size and format requirements.

To open and close chats on Interakt, follow the steps given below:

• Open interakt
• Navigate to your Inbox
• Go to the desired chat
• Hit ‘Close Chat’

To configure the Answerbot on Interakt, follow the steps given below:

• Open Answerbot
• Go to the 'Automation' or 'Bots' section
• Configure automated responses for common customer queries
• Customize the bot's behavior to align with your business requirements.

To set up custom workflows with WhatsApp in Interakt, follow the steps given below:

• Open Interact
• Go to the ‘Workflows’ section
• Set up triggers like message events or customer actions
• Assign corresponding automated actions, such as sending follow-up messages
• Test the workflow
• Activate the workflow

To use Interakt’s Templates Library for WhatsApp campaigns, follow the steps given below:

• Open Interakt
• Navigate to the template library
• Choose a suitable template
• Customize it as needed
• This feature enables quick setup of WhatsApp notification campaigns.