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Ihelpdesk

Brand : iDeskCentric

Price On Request

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Ihelpdesk Pricing & Plans

Ihelpdesk price is available on request

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Ihelpdesk Specifications

  • Language:
  • English

Ihelpdesk Reviews

83%

Have recommended this product

Overall Score

4.2/5
Based on 10 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

PK

Puneet Kumar

Verified reviewer:linkedin_verify

Administrator, Telecommunication

101-500 Employees

Software user since: < 6 months

Reviewed on: Mar 17, 2025

4.2/5

“Works Well but Needs More Updates”

Ihelpdesk is reliable and easy to use, but it feels like it hasn’t been updated in a while. More features and a modern design would make it even better.

Pros :

Cons :

Switched from : Zoho Desk

Reason to switch : Ihelpdesk was more cost-effective.

Features

4.5/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

8/10
V

Vasudev

Verified reviewer:linkedin_verify

Web Designer, E-commerce

501-1000 Employees

Software user since: 1-2 years

Reviewed on: Mar 3, 2025

4.1/5

“Decent for a Small Business”

Ihelpdesk is good for small businesses that need a simple helpdesk solution. However, it might not be the best choice for bigger companies.

Pros :

Cons :

Switched from : Helpdesk - Support Ticketing Management

Reason to switch : Better pricing and ease of use.

Features

4.5/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4/5

Likely to Recommend

8/10
HB

Hitesh B Pandey

Verified reviewer:linkedin_verify

Accountant, Finance

2-100 Employees

Software user since: 6-12 months

Reviewed on: Feb 27, 2025

4.3/5

“Good Support System but Needs More Features”

Ihelpdesk makes managing support requests easy, but I wish it had better analytics to track performance.

Pros :

Cons :

Switched from : Salesforce Service Cloud

Reason to switch : Ihelpdesk was more affordable for a small team.

Features

4/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

8/10

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