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iCRM

Brand : Ipercepts

Starting at ₹ 1000

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iCRM helps businesses manage sales, customer interactions, and marketing operations efficiently. ...Read more

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iCRM Software Pricing, Features & Reviews

What is iCRM?

iCRM, developed by iPercepts, is a customer relationship management software designed to streamline and enhance business operations. It helps businesses manage sales, marketing, customer interactions, and support services efficiently through its intuitive interface and robust functionalities.

Key features include lead management, customer engagement tracking, workflow automation, and analytics for actionable insights. The platform is scalable, making it suitable for businesses of varying sizes, and supports integrations with other tools to ensure seamless operations. By offering centralized data management, iCRM aids in improving productivity and customer satisfaction.

Why Choose iCRM Software?

  • Pre-built Integrations: Seamlessly integrates with various business apps.
  • Cross-Functional Use: Supports multiple departments (sales, marketing, support) on one platform.
  • Easy Data Migration: Simple transition of data from legacy systems.
  • Compliance-Ready: Helps ensure data security and industry-specific compliance.
  • User-Friendly Interface: Designed to be intuitive and reduce training time.
  • Automated Task Assignment: Efficiently assigns tasks to team members based on workload and priority.
  • Competitive Pricing: iCRM offers affordable pricing to ensure that businesses of all sizes can access powerful CRM tools.
  • Instant Support: The support team provides quick, dedicated assistance to resolve issues efficiently.
  • Fast Turnaround: Implementation is quick due to its easy configuration without coding, reducing downtime.
  • Long-Term Partnership: iCRM focuses on building lasting relationships, offering personalized support and continuous improvement.

Benefits of iCRM Software

  • Lead Management: Centralizes lead capture and management, helping businesses track and convert leads effectively.
  • Customizable Reporting: Generates real-time reports with customizable dashboards to suit business needs.
  • Mobile Access: Allows sales teams to manage customer interactions and stay updated via mobile devices.
  • Efficient Workflow Automation: Automates repetitive tasks to enhance team productivity and reduce errors.
  • Integration Capability: Easily integrates with other business apps, ensuring smooth data flow across platforms.
  • Automates Pre-Sales to Post-Sales: Streamlines all business processes from lead generation to customer support.
  • Enhances Team Collaboration: Provides a centralized platform for teams to share data and collaborate.
  • Customer-Centric Approach: Personalized interactions to improve customer satisfaction and loyalty.
  • Proactive Service: Anticipates customer needs with automated workflows and reminders.
  • Real-Time Data Access: Provides instant access to critical business information for quick decision-making.
  • Customizable Dashboards: Offers flexible dashboard layouts tailored to different user roles.
  • Multi-Channel Communication: Enables interaction with customers across various channels like email, chat, and social media.
  • Improves Sales Forecasting: Enhances accuracy in sales predictions through data-driven insights.
  • Reduced Operational Costs: Minimizes manual processes, improving overall efficiency and reducing costs.

Pricing of iCRM

iCRM price in India starts at INR 1,000 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

iCRM Pricing & Plans

Standard
  • Accounts & Contacts Management
  • Leads & Opportunity Management
  • Follow-ups & Reminders
  • Email Integration
  • Android Mobile Application
  • Reports & Analytics
  • Custom Dashboard
    • Users
    • Monthly
Starting at ₹ 1000
Professional
  • STANDARD Edition +
  • Lead Capturing Integrations
  • Sales Forecasting
  • Quotations & Invoices
  • Tickets/Case Management
  • Workflows & Approval Automations
  • Field Force Automation
    • Users
    • Monthly
Starting at ₹ 1300
Enterprise
  • PROFESSIONAL Edition +
  • Custom Module Capability
  • Dedicated Support Manager
  • On-Premise Implementaion
  • AI Enabled Process Automation
  • Advance Customizations
  • Advance Security
    • Users
    • Monthly
Starting at ₹ 1600

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iCRM Features

Customer Data Management (CDM)

  • icon_check Contact Management Organize and manage customer contact details efficiently.
  • icon_check Account Management Track and manage business accounts.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.

Sales Management

  • icon_check Sales Automation Automate repetitive sales tasks to increase productivity.
  • icon_check Opportunity & Pipeline Management Track sales opportunities and manage the sales pipeline.
  • icon_check Lead Management Capture, track, and manage leads throughout their lifecycle.
  • icon_check Territory Management Organize and manage sales territories efficiently.
  • icon_check Sales Forecasting Predict future sales based on historical data and trends.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Workflow Automation and Management Automate workflows and streamline processes.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.

Marketing Automation

  • icon_check Email Marketing Send targeted email campaigns to customers and leads.
  • icon_check Event-Triggered Workflows Automate workflows based on specific events or actions.
  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.

Data Sourcing / Integrations

  • icon_check Data Import/Export Import and export data for smooth integration.
  • icon_check Calendar Integration Sync with calendars to schedule tasks and meetings.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Collaboration Tools

  • icon_check Omnichannel Support Provide consistent support across all communication channels.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.

Security & Compliance

  • icon_check Data Encryption Secure sensitive customer data through encryption.
  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.
  • icon_check Audit Trail Track changes and updates within the system for enhanced security and transparency.

AI & Machine Learning

  • icon_check Chatbots Use AI-driven chatbots for customer support and engagement.
  • icon_check Lead Scoring Score leads based on their likelihood to convert.
  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.

Reporting & Analytics

  • icon_check Custom Dashboards Create personalized dashboards for different business needs.
  • icon_check Sales Performance Reports Generate reports on sales performance and trends.
  • icon_check Real Time Analytics Access real-time data to make quick decisions.
  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.

Alerts & Notifications

  • icon_check Custom Workflow Alerts Set up custom alerts for workflow progress.
  • icon_check Lead Activity Alerts Receive notifications on lead activities.
  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.

Others

  • icon_check Mobile CRM Access CRM functionalities via mobile devices for on-the-go management.

iCRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Phone, Email, Communities
  • Videos
  • English

iCRM Reviews

100%

Have recommended this product

Overall Score

5/5
Based on 5 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “The software flow is easily understandable and UI architecture is good, and the user is easily accessible. very good features and flexibility to work based on our customization.” Darshana - Jan 30, 2025

pros_icon “It's User-friendly,easy to navigate and the checkout process was quick and simple.” Shweta - Jan 30, 2025

Cons

cons_icon “iCRM has some drawbacks, including a mobile experience that needs improvement and an initial setup process that can be time-consuming.” Rohit - Jan 30, 2025

D

darshana

Verified reviewer:linkedin_verify

Web Developer, IT

101-500 Employees

Reviewed on: Jan 30, 2025

5/5

“excellent service, support & Affordable”

One of the best tools I have seen to manage our client's wealth and portfolio. It is a very easy-to-understand, fantastic AI-powered, cost-effective, low-code enterprise CRM platform.

Pros :

Cons :

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10
S

Shweta

Verified reviewer:linkedin_verify

Software Engineer, Computer & Network Security

2-100 Employees

Reviewed on: Jan 30, 2025

5/5

“Excellent Service and Support.Great Value for money.”

I had an amazing experience with iCRM.Their customer service was top-notch. The team at iCRM was incredibly responsive and helpful. Highly recommended!

Pros :

Cons :

Reason to switch : It's User-friendly,easy to navigate,and the checkout process was quick and simple.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10
R

Rohit

Verified reviewer:linkedin_verify

Founder, IT

2-100 Employees

Reviewed on: Jan 30, 2025

5/5

“iCRM: The Ultimate CRM Solution for Business Growth & Efficiency!”

iCRM is an efficient, scalable, and user-friendly CRM designed to streamline operations and improve customer relationships. If you need a customizable, automation-driven CRM with top-tier support, it’s time to switch to iCRM for better productivity and business growth!

Pros :

Cons :

Switched from : NextSky Crm (Trial Version)

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10

Ipercepts Company Details

Brand Name Ipercepts
Information Ipercepts is a technology startup established in 2017 which aims to provide an integrated portfolio of software services.
Founded Year 2017
Director/Founders Rajendra Sahare
Company Size 1-100 Employees

iCRM FAQ

A iCRM price in India starts at INR 1,000 at techjockey.com.
A Yes, iCRM Software offers an iOS and Android mobile app for on-the-go access to customer data and CRM tools.
A iCRM Software supports major operating systems like Windows, iOS, and Android.
A Yes, iCRM Software offers a free trial for users to explore its features before purchasing.
A iCRM software works by centralizing customer data and automating sales, marketing, and support processes to enhance customer relationship management.
A Potential users of iCRM software include small to large businesses, freelancers, and organizations across various industries looking to improve their customer relationship management.
A Yes, iCRM Software provides a free demo for users to experience its functionalities before committing.
A iCRM is not entirely free; it offers a free trial, but ongoing use requires a subscription based on pricing plans.

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