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Shared Inbox
Collaborate as a team by centralizing customer communications to ensure coordinated responses.
Reporting
Gain insights into team performance and customer interactions through detailed analytics and reporting.
Live Chat
Engage customers in real-time conversations on your website to provide instant support and assistance.
Knowledge Base
Empower customers to find answers independently by creating a repository of helpful articles and resources.
Workflow
Automate repetitive tasks and streamline processes to optimize team efficiency and response times.
Customer Management
Organize and track customer information, interactions, and history for personalized support.
Integration
Seamlessly connect with other tools and platforms to enhance workflows and data sharing.
Notification
Stay informed about important updates, new messages, and critical events through timely notifications.
Mobile App
Stay connected and manage customer interactions on the go with a dedicated mobile application.
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Brand Name | Help Scout |
Information | Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support. |
Founded Year | 2011 |
Director/Founders | Denny Swindle, Jared McDaniel, Nick Francis |
Company Size | 101-500 Employees |
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