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Help Scout

Brand : Help Scout

Starting at $ 25

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Help Scout is a Hospitality Management Software enables businesses to enhance efficiency by through workflow automation. ...Read more

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Help Scout Software Pricing, Features & Reviews

What is Help Scout?

Help Scout is a powerful help desk software that empowers your team with a comprehensive tool suite to streamline and elevate your customer communication management. The platform offers a shared inbox, help center, and live chat software that provides the foundation for delivering exceptional customer service.

Built with the needs of growing teams in mind, it offers a shared inbox, which fosters seamless collaboration among team members. You can use private notes and @mentions to enhance teamwork, while its collision detection minimizes duplicate efforts by signaling when an agent is actively engaged in a conversation.

The platform allows you to experience efficiency through automation with its workflows, which can handle routine tasks like conversation sorting, enabling your team to focus on more impactful interactions. It enables you to deepen your understanding of customers with detailed customer profiles to offer valuable context to enrich your engagements.

Why Choose Help Scout?

Help Scout automatically assigns conversations to specific agents or teams based on predefined criteria. It allows you to quickly save and apply custom filters to access specific discussions. The help desk tool allows you to leave internal notes on conversations for seamless collaboration and information sharing. You can set and track service level agreements to ensure timely response and resolution times.

The help desk software allows you to consistently create predefined workflows to handle common scenarios and processes. It enables you to capture specific information from customers through customizable fields to understand their needs better. The platform allows you to prevent simultaneous agent responses by locking a conversation when an agent is engaged. You can avoid spam and irrelevant messages from cluttering the inbox and affecting response times.

Benefits of Help Scout

  • The help desk software allows you to categorize and prioritize conversations with tags and labels,
  • It allows you to prevent duplicate responses by alerting agents when a conversation is being actively worked on.
  • The platform allows you to create and reuse standardized responses to common queries to save time and ensure consistency.
  • You can embed a help widget on your website to provide instant access to your knowledge base and support resources.
  • The help desk solution allows you to collect customer feedback to gauge their experience and continuously improve your support quality.

Help Scout Pricing

Help Scout pricing starts from $25 at techjockey.com.

Help Scout price in India may vary based on factors like customization, additional features required, the number of users, and the deployment type. Please request a call back for subscription-related details and to avail offers on premium packages.

Help Scout Pricing & Plans

Standard
  • 2 Inboxes (email + live chat)
  • Docs knowledge base
  • 100+ integrations??Connect your Help Scout account
    • Monthly
Starting at $ 25

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Help Scout Features

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Shared Inbox

Collaborate as a team by centralizing customer communications to ensure coordinated responses.

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Reporting

Gain insights into team performance and customer interactions through detailed analytics and reporting.

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Live Chat

Engage customers in real-time conversations on your website to provide instant support and assistance.

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Knowledge Base

Empower customers to find answers independently by creating a repository of helpful articles and resources.

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Workflow

Automate repetitive tasks and streamline processes to optimize team efficiency and response times.

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Customer Management

Organize and track customer information, interactions, and history for personalized support.

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Integration

Seamlessly connect with other tools and platforms to enhance workflows and data sharing.

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Notification

Stay informed about important updates, new messages, and critical events through timely notifications.

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Mobile App

Stay connected and manage customer interactions on the go with a dedicated mobile application.

Help Scout Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Windows iOS Android MacOS
  • DesktopMobile
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Live Chat, Communities
  • API Integration
  • Documentation, Videos
  • English
  • AI Integrated

Help Scout Reviews

86%

Have recommended this product

Overall Score

4.7/5
Based on 3 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Help Scout Video Reviews

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“HELPSCOUT REVIEW, PRICING AND PRODUCT DETAILS”

4.8

Review by: FionaSite

youtubeVideoId

“HelpScout, Master your Customer Service | Product Review and Exclusive Deal ”

4.8

Review by: SoftwareTrailers

youtubeVideoId

“Help Scout Review: Customer Support System For Startups And SMBs”

4.8

Review by: digitalmarketingtools8792

Help Scout Company Details

Brand Name Help Scout
Information Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.
Founded Year 2011
Director/Founders Denny Swindle, Jared McDaniel, Nick Francis
Company Size 101-500 Employees

Help Scout FAQ

A Help Scout is compatible with the Windows operating system.
A Help Scout is available for android and iOS app users.
A Help Scout supports web-based deployment.
A Help Scout pricing starts from $25 at techjockey.com.
A Help Scout is suitable for Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs.
A Help Scout free trial is available at techjockey.com.
A Help Scout is not free. pricing starts from $25 at techjockey.com.
A Help Scout software is a web-based platform. So, installation is not required. Just open the Setup Wizard to get started.
A This tool helps users with Shared Inbox, Reporting, Live Chat, Knowledge Base, Customer Management, and more.

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