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HCL SX ITSM

Brand : HCLSoftware

4.7
8 Ratings & 7 Reviews
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Price On Request

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Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
Buy Now & Pay Later, Check offer on payment page.

HCL SX is an AI-driven Service Management solution for ITSM, ITAM, and ESM. HCL SX harnesses the power of advanced artificial intelligence to optimize workflows, enhance productivity, and deliver exceptional service experiences. ...Read more

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HCL SX ITSM Software Pricing, Features & Reviews

What is HCL SX?

HCL SX is a Service Management product powered by AI. Designed for both IT Service Management (ITSM) and Enterprise Service Management (ESM), the product offers Service Management workflows for handling Incidents, Requests, Problems, Changes, Assets, and more without the need for complex coding, thereby enabling a quick, user-friendly onboarding experience.

HCL SX elevates your service management capabilities by leveraging Intelligent Automation, AI-driven Insights and seamless Integration with third-party applications, improving operational efficiency and reducing costs. Additionally, this IT service management software offers advanced security features and easy accessibility from any device, making it a versatile solution for organizations of all sizes.

Why Choose HCL SX?

Accelerated Deployment: It enables quick onboarding with a user-friendly experience, reducing the time needed to start using the platform.
Comprehensive Service Management: It provides a single platform for managing various business functions, including IT, HR, facilities, and legal services, without additional charges.
Advanced Security: It ensures secure access to data and applications, offering robust security features such as SAML and MFA for enhanced protection.
Cost-Effective: HCL SX offers significant savings, with approximately 70% lower total cost of ownership compared to leading competitors.
Easy Upgrades and Maintenance: With one-click on-demand upgrades and maintenance, the software is designed for simplicity and ease of use.
Enhanced Operational Efficiency and Productivity: HCL SX enhances service delivery efficiency and consistency through AI-driven automation, reducing operational costs and empowering users with self-service tools and knowledge resources for increased productivity.

HCL SX Pricing

HCL SX price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

HCL SX ITSM Pricing & Plans

HCL SX ITSM price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

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HCL SX ITSM Features

Self Service Portal

Provides customers with self-service opportunities to configure and manage their service catalog efficiently.

Incident Management

Handles and resolves incidents efficiently to minimize service disruptions.

Request Fulfillment

Ensures prompt and accurate delivery of requested services, enhancing customer satisfaction.

Change Management

Manages changes to IT services, ensuring smooth transitions and minimal disruption.

Knowledge Management

Maintains a knowledge base to assist in issue resolution and enhance self-service capabilities.

Asset & Config Management

Tracks and manages IT assets and configuration items across the organization.

Problem Management

Identifies and addresses root causes of incidents to prevent recurrence.

SLA Management

Monitors and ensures compliance with Service Level Agreements (SLAs) to maintain service quality.

Reconciliation Engine

Ensures a single source of truth for IT asset and configuration item data by consolidating data from multiple sources.

Integration Hub

Connects systems effortlessly, driving efficient data flow and automation.

Advanced Multi-Tenancy

Supports secure, multi-tenant deployments for diverse and multi-cloud setups, ideal for Managed Service Providers (MSPs).

AI-Driven Intelligence

Uses predictive and generative AI to enhance productivity and improve user experience.

HCL SX ITSM Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Integration:
Training:
Language:

Windows Android MacOS
DesktopMobileTabletiPad
Web-Based, Perpetual
All Industries
All Businesses
Medium Business, SMBs, SMEs, MSMBs, MSMEs
Phone, Email, Forums
API Integration
Live Online, Webinars, Documentation, Videos
English, français, Deutsche, Español

HCL SX ITSM Reviews

Have recommended this product

Overall Score

4.7/5

Based on 7 Reviews

Features 4.5/5

Value for Money 5/5

Ease of Use 4.7/5

Customer Support 4.7/5

Review this product

Your valuable feedback helps others like you make a better decision.

Pankaj Jain

Verified reviewer:

VP, Healthcare

2-100 Employees

Software user since: < 6 months

Reviewed on: Jul 18, 2024

4.5/5

“A platform offering core service management plus much more”

SX covers all the essentials for core service management and offers much more. While we initially sought an ITSM solution, we discovered additional valuable features like governance, resource unit computation, and analytics, among others. We’re also excited about the upcoming AI-driven capabilities.

Pros : All service management processes are seamlessly integrated, providing comprehensive visibility into operations. You can expect a great user experience and take advantage of the highly configurable interface to adapt as you evolve.

Cons : Expecting more vendor management capabilities.

Features

4/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

4/5

Lou Willis

Verified reviewer:

IT Manager, Retail

101-500 Employees

Software user since: < 6 months

Reviewed on: Sep 4, 2024

5/5

“Enhanced collaboration and productivity in a single platform”

: HCL SX has improved our operations in several ways. Simply put, it has made everything much faster. What used to take weeks—managing tickets, seeking updates, tracking delivery—is now completed quickly, without compromising on quality.

Pros : HCL SX offers various options to quickly route ticket assignments, notify teams for faster delivery within SLAs, generate and share ticket summaries, along with analytics to track and review performance. Overall, it helps us meet our SLAs efficiently. I also appreciate the cool appointment and action features that enhance collaboration.

Cons : None that I can think of.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Gaurav Puri

Verified reviewer:

VP, Architecture & Planning

101-500 Employees

Software user since: 6-12 months

Reviewed on: Jul 23, 2024

4.7/5

“An adaptable and scalable solution for our future growth”

The flexibility and scalability of HCL SX were key factors in our decision. The platform can be tailored to fit our specific workflows and processes, ensuring a smooth integration with our existing IT infrastructure.

Pros : HCL SX seamlessly scales with our evolving needs. We're confident that this solution will continue to support us as our business grows.

Cons : Nothing to say really.

Features

4/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

See all HCL SX reviews

Brand Name	HCLSoftware
Information	HCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security.
Founded Year	1991
Director/Founders	Shiv Nadar / Arjun Malhotra
Company Size	1000+ Employees
Other Products	HCL BigFix, HCL AppScan

HCL SX ITSM

HCL SX ITSM Software Pricing, Features & Reviews

What is HCL SX?

Why Choose HCL SX?

HCL SX Pricing

HCL SX ITSM Pricing & Plans

Get HCL SX ITSM Demo

HCL SX ITSM Gallery

HCL SX ITSM Features

HCL SX ITSM Specifications

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