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Gladly

Brand : GLADLY

Starting at $ 180

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Gladly integrates all communication channels and customer data, aiding businesses in delivering personalized support across email, phone, chat, and social media within one platform. ...Read more

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Gladly Software Pricing, Features & Reviews

What is Gladly?

Gladly software is a comprehensive help desk software designed to streamline and enhance business-customer interactions. It consolidates communication channels like email, phone, chat, and social media into a unified interface, simplifying agent workflows. Gladly enables personalized and efficient support experiences by integrating customer data from various sources.

Its intuitive interface and automation capabilities empower agents to respond promptly and effectively to customer inquiries. With features for tracking customer interactions and analyzing data, Gladly helps businesses gain valuable insights into customer preferences and behaviors. Overall, Gladly software aims to improve customer satisfaction, loyalty, and retention through seamless and personalized customer service experiences.

Why Choose Gladly Software?

  • Unified Customer Experience: It consolidates all customer communication channels into a single interface, providing customers and agents with a seamless and unified experience.
  • Enhanced Efficiency: With automation features and intuitive workflows, It streamlines customer service processes, enabling agents to handle inquiries more efficiently and effectively.
  • Personalized Support: The platform integrates customer data from various sources, allowing agents to deliver personalized support tailored to each customer's needs and preferences.
  • Insights and Analytics: It provides valuable insights into customer interactions and behaviors, empowering businesses to make data-driven decisions and continuously improve their customer service strategies.
  • Scalability: Designed to scale with businesses of all sizes, It offers flexible solutions that adapt to evolving customer service needs and growing support volumes.
  • Customer Satisfaction: Delivering prompt, personalized, and efficient support experiences helps businesses enhance customer satisfaction, loyalty, and retention.

Benefits of Gladly Platform

  • Seamless Integration: It integrates with existing CRM systems and other business tools, ensuring smooth data flow and maximizing operational efficiency.
  • Collaborative Environment: It fosters collaboration among customer service teams through shared visibility into customer interactions and streamlined communication channels.
  • Proactive Customer Service: With proactive outreach and automated follow-ups, It helps businesses anticipate customer needs and address issues before they escalate.
  • Omni-channel Support: It supports multiple communication channels, including email, chat, phone, and social media, allowing businesses to meet customers where they are.
  • Scalable Solutions: It offers scalable solutions that can grow with businesses, accommodating increasing customer support demands and evolving operational requirements.

Pricing of Gladly Help Desk Software

Gladly software price in India start from $180 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Gladly Pricing & Plans

Hero Package
  • Multi-channel communication
  • Unified customer view
  • One conversation history across channels
  • Centralized knowledge base
  • Real-time and historical reporting
    • Monthly
Starting at $ 180

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Gladly Features

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Appointment Management

Efficiently schedule and manage customer appointments, enhancing organization and satisfaction.

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Multi Channel Communication

Support seamless customer interactions across email, chat, phone, and social media channels.

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Workflow Management

Streamline customer service workflows to boost agent productivity and response times.

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Surveys & Feedback

Gather valuable customer insights through surveys to enhance service quality.

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Reporting

Access robust reporting capabilities to track key metrics and make informed decisions.

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Dashboards

Customize dashboards for easy monitoring and analysis of customer service performance.

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Escalation Management

Effectively manage and escalate customer issues for timely resolution and satisfaction.

Gladly Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Integration Supported:
  • Ubuntu Windows MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, SMBs, SMEs
  • Email, Communities
  • Videos
  • English

Gladly Reviews and Ratings

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GLADLY Company Details

Brand Name GLADLY
Information Gladly is reinventing customer service with a customer service platform.
Founded Year 2015
Director/Founders Dirk Kessler, Joseph Ansanelli, Michael Wolfe
Company Size 1-100 Employees

Gladly FAQ

A Gladly Software is compatible with Ubuntu, Windows, Linux and MacOS.
A The Gladly Software app is unavailable for Android and iOS users.
A It supports web-based deployment.
A Gladly price in India starts from $180 at techjockey.com.
A Gladly Software is typically used by all industries to streamline and enhance business-customer interactions.
A Yes, a demo of Gladly is available on techjockey.com.
A Gladly, Software is not available for free. You can contact our product experts to learn more about pricing plans.
A Gladly Software does not offer a free trial.
A Gladly, Software installation is not required, as it is web-based. Just open the Setup Wizard to get started.
A Gladly consolidates customer communication from various channels into a single agent interface, streamlining interactions and providing a unified view of customer interactions. Its automation features and intuitive workflows enhance efficiency by enabling agents to handle inquiries promptly and effectively, ensuring a seamless customer service experience.

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