Gallabox Questions & Answers

Gallabox enables businesses to scale by adding more communication channels (for example, WhatsApp, email, SMS). Adding more channels depends on the subscription plan; they come in different tiers offering various channel capacities. However, additional fees may apply depending on the number of channels added beyond the limits provided in the base plan.

Increasing the number of agent logins on Gallabox charges according to the pricing tiers that you choose. There are charges for adding agents depending on the plan basic, professional, or enterprise and varies according to their user counts. Businesses can easily scale up the number of agents depending on the needs of the business support team.

The WhatsApp Chatbot Builder usually comes as part of Gallabox's subscription plan; however, the specific services and features can vary from the plan and the intricacies of the chatbot, which includes custom integrations or even higher-level features. Advanced feature costs should be consulted when checking the details of a plan.

Your billing period with Gallabox usually starts when you sign up and finish your subscription. The billing cycle's start date usually coincides with the date of the first payment or the activation date of the plan, and it will repeat on the same date every month or year, depending on the billing plan you choose.

Generally, taxes are not applied to Gallabox pricing plans. During checkout or payment processing, VAT or GST of the applicable area will be applied according to your region, and the total amount in dollars with taxes will appear for final confirmation of payment.

The WhatsApp charges are debited into the accounts for Gallabox in the regional denomination of their respective locations through the regions of their respective user accounts. For those residing in India, business fees will therefore be in Indian rupees while international-based ones will essentially be deducted by USD or dollars to each business.

Yes, Gallabox offers you discounts on add-ons upon subscribing to the annual package. The discounts may range depending on what add-on or package is chosen, but it really helps to save on additional features and services during a longer commitment period of subscription.

Gallabox accepts various payment methods, including major credit/debit cards, direct bank transfers, and popular online payment gateways such as PayPal. They allow flexible payment options that make it easier for businesses from various regions to subscribe.

Follow the following instructions to migrate from another API provider to Gallabox:

• Gallabox provides a smooth migration process by offering data transfer tools and support for the movement of data from other API providers.
• This includes assisting with moving the existing customer conversations, syncing the contact lists, and setting up API configurations so that there is no downtime when switching.

To import contacts to your Gallabox account, follow the following steps:

• You can upload your contact list in a CSV file directly to the Gallabox platform for importing contacts.
• Also, Gallabox provides integrations with CRM systems like HubSpot, Salesforce, etc.
• It will sync contacts automatically and keep your contact database up to date.