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Gallabox

Brand : Gallabox

Starting at ₹ 999

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Gallabox is a customer engagement and support platform specializing in WhatsApp, which enables the company to manage customer communication, automate responses, and give real-time support by utilizing chatbots and live chats. ...Read more

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Gallabox Software Pricing, Features & Reviews

What is Gallabox?

Gallabox is a customer service and communication platform that relies on WhatsApp to help companies simplify customer interactions. It equips users with tools for chat management, automated responses, and personalized messaging campaigns.

This WhatsApp marketing software improves the efficiency of customer services through features such as team collaboration, CRM integration, and analytics. It is very useful to companies looking to enhance the experience of their customers by streamlining multiple conversations within one place.

Key Features of Gallabox

  • WhatsApp Flow Builder: This feature lets businesses create customized workflows and automated conversations using a visual interface. It enables customized customer journeys, for instance, helping customers walk through a purchasing process or offering support. It helps in making interactions efficient and engaging.
  • Streamlined Data Collection: It simplifies the collection of data by using the automation procedure over WhatsApp. This allows companies to get customers' preferences and contact information and give room for feedback. These are applied in personalization processes when communicating with customers further to help improve customer relation management.
  • WhatsApp Business API: Gallabox connects with the WhatsApp Business API. These APIs help businesses to scale enormous volumes of customer interactions while always handling their work. It lets them automate messages, manage the customer support of a firm, and connect with business tools.
  • AI-Assisted Conversions: Uses artificial intelligence to aid in conversion-driving. Artificial intelligence will analyze customer interactions, give immediate responses, and even recommend products or services to customers. 
  • WhatsApp Chatbot: Gallabox has a customizable WhatsApp chatbot that can help with answering the customer's questions, immediate support, and automated tasks.
  • Drip Marketing: It facilitates drip marketing, through which a business can automatically send messages pre-scheduled to its customers from time to time. It would be helpful in lead nurturing, educating customers, or making repeated purchases by targeted messages at the right time.
  • WhatsApp Broadcast: It enables businesses to forward bulk messages to targeted customers, such as updates, offers, or announcements. Thus, the use of WhatsApp Broadcast ensures that customers receive specific messages, which will subsequently enhance engagement and the span of marketing campaigns.

Benefits of the Gallabox WhatsApp Tool

  • Gallabox software offers fast, personalized support, thus improving customer satisfaction. The customers get speedy responses that create a positive image of the brand and make them stay.
  • Routine tasks are handled by automated workflows and chatbots, thus reducing the workload of human agents. This makes them more productive and allows agents to focus on complex issues.
  • Gallabox also guides customers through the sales process by offering personalized recommendations and real-time assistance with AI-powered features, thus increasing the chances of conversion.
  • Is also adjusts with the growth of your business, handling higher volumes of inquiries without necessarily increasing the number of staff. This makes it a very cost-effective solution for scaling businesses.
  • This reduces reliance on large support teams and cuts down on operational costs while maintaining service quality through the automation of key processes.
  • It allows agents to easily collaborate in real-time to share insights and work on queries. This helps create a better, more organized support environment.
  • With detailed analytics, Gallabox enables businesses to track customer interaction, performance, and areas of improvement to optimize marketing and support strategies for better results.

Gallabox Pricing

The Gallabox pricing starts from ₹999 per month billed quarterly. It may charge additional cost on add-ons.

Pricing Plans:

  • quarterly ₹999 per month billed quarterly
  • Growth: ₹2,999 per month billed quarterly
  • Scale: ₹5,999 per month billed quarterly

Gallabox Pricing & Plans

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Gallabox Features

Bulk Messaging & Broadcasting

  • icon_check Bulk Messaging Send messages to multiple contacts simultaneously.
  • icon_check Customizable Templates Pre-approved message templates for fast communication.
  • icon_check Auto Replies Automatically respond to frequently asked questions.
  • icon_check Rich Media Support Send images, videos, documents, and audio.
  • icon_check Scheduled Messaging Automate message delivery at a predefined time.
  • icon_check Message Templates Use WhatsApp-approved templates for structured messaging.
  • icon_check Broadcast Lists Create lists for mass messaging without group limitations.
  • icon_check Preview Mode Review messages before sending to ensure accuracy.

Contact Management & Segmentation

  • icon_check Sync Contacts Auto-sync contacts with CRM and business databases.
  • icon_check Import/Export Contacts Add or retrieve contacts via CSV, Excel, or APIs.
  • icon_check Contact Tagging & Segmentation Group contacts for targeted messaging.
  • icon_check Deduplication Detect and merge duplicate contacts automatically.
  • icon_check Blacklist/Unsubscribe Manage opt-out requests and block specific users.

Chatbot & Automation

  • icon_check Workflow Automation Set rule-based triggers for messaging actions.
  • icon_check Auto Replies Automatically respond to frequently asked questions.
  • icon_check Recurring Messaging Schedule periodic messages for regular updates.
  • icon_check Drip Campaigns Schedule sequential messages for lead nurturing.
  • icon_check Canned Responses Use saved replies for quick and consistent responses.
  • icon_check Automated Follow-Ups Send reminders or additional messages based on user response.
  • icon_check Campaign Scheduling Plan and automate messaging campaigns in advance.
  • icon_check Automatic Retry Resend messages if delivery fails initially.
  • icon_check Hybrid Mode Combine chatbot and human agent responses.

AI Features

  • icon_check AI Chatbots Automate conversations using Natural Language Processing (NLP).
  • icon_check Lead Qualification AI-based lead scoring to identify high-potential prospects.
  • icon_check Auto-Responders AI-driven replies to enhance response efficiency.
  • icon_check AI Sentiment Analysis Detect and analyze customer emotions in messages.
  • icon_check Predictive Analytics Use AI to forecast user behavior and engagement.

Multi-Agent & Team Collaboration

  • icon_check Shared Inbox Unified inbox for team-based message handling.
  • icon_check Alerts & Notifications Get instant alerts for new messages and updates.
  • icon_check Unlimited Agents Allow multiple agents to manage conversations.
  • icon_check Chat Transfer Seamlessly transfer chats between agents.
  • icon_check Live Agent Support Enable human assistance for complex queries.
  • icon_check Internal Notes Add private comments within conversations.

Integrations

  • icon_check WhatsApp Business API Secure API for automated and bulk messaging.
  • icon_check Payment Gateway Integration Enable payments within WhatsApp conversations.
  • icon_check CRM Integration Sync leads and conversations with HubSpot, Zoho, etc.
  • icon_check API Integration Connect with various business applications via API.
  • icon_check Third Party Integrations Connect with marketing, analytics, and CRM tools.
  • icon_check E-Commerce Platforms Integrate with Shopify, WooCommerce, and Magento.
  • icon_check Chatbot Integration Enhance automation with AI-driven chatbot support.
  • icon_check OpenAI Integration AI-powered content suggestions and chat automation.
  • icon_check Webhooks Integration Enable real-time updates with third-party tools.
  • icon_check ERP Integration Synchronize with enterprise resource planning systems.
  • icon_check TallyPrime Integration Link WhatsApp messages with accounting software.
  • icon_check E-Signatures Collect legally binding electronic signatures.

Analytics & Reporting

  • icon_check Campaign Performance Analyze the success of marketing campaigns.
  • icon_check Delivery & Read Reports Track message delivery and open status.
  • icon_check Engagement Metrics Measure click-through rates and response times.
  • icon_check Conversion Tracking Monitor leads and customer actions post-message.
  • icon_check Real Time Dashboards Get live updates on chat and campaign performance.
  • icon_check Agent Performance Metrics Assess agent response times and efficiency.

Security & Compliance

  • icon_check Data Encryption Secure messages with end-to-end encryption.
  • icon_check API Rate Limiting Prevent spam by controlling API request frequency.
  • icon_check Opt-In/Opt-Out Management Ensure compliance with user consent rules.
  • icon_check GDPR & CCPA Compliance Ensure data protection and regulatory adherence.
  • icon_check Anti Spam Filtering Detect and filter spam or suspicious messages.
  • icon_check Role-Based Access Control (RBAC) Define user roles and access permissions.
  • icon_check Audit Logs Maintain records of system and user activities.
  • icon_check Data Retention Policy Manage data storage and deletion policies.
  • icon_check Audit Trail Track and review system actions for compliance.
  • icon_check IP Whitelisting Restrict access to authorized IP addresses only.

Others

  • icon_check Multi-Language Support
  • icon_check Polls & Surveys
  • icon_check Customer Activity Tracking
  • icon_check Lead Generation
  • icon_check WhatsApp Store Integration
  • icon_check Product Catalog Integration
  • icon_check Click to WhatsApp Ads

Gallabox Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • Education, Healthcare, E-Commerce, Real Estate, Tours and Travels , Finance
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • API Integration
  • Documentation, Videos
  • English
  • AI Integrated

Gallabox Reviews and Ratings

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Gallabox Company Details

Brand Name Gallabox
Information Gallabox is a purpose-built, no-code conversational commerce platform that helps small and medium-sized companies modernize and automate their customer conversations on WhatsApp.
Founded Year 2020
Director/Founders Yathindhar Panchanathan, Yogesh Narayanan
Company Size 101-500 Employees

Gallabox FAQ

A Gallabox helps streamline communication with customers via WhatsApp, automatically managing support, marketing, and sales processes.
A Gallabox accepts payments through credit cards, debit cards, net banking, and UPI options (GPay, PhonePe, etc.).
A Yes, Gallabox offer 7 days free trial.
A The gallabox automates customer interaction on WhatsApp and manages support, sales, and marketing using AI, chatbots, and customizable workflows.
A Gallabox pricing starts from INR 2,999 per month billed quarterly.
A Gallabox is used by various industries like, real estate, eduation, travel, healthcare, retail, marketing, etc.

Gallabox Questions

A:

Gallabox enables businesses to scale by adding more communication channels (for example, WhatsApp, email, SMS). Adding more channels depends on the subscription plan; they come in different tiers offering various channel capacities. However, additional fees may apply depending on the number of channels added beyond the limits provided in the base plan.

rajeev kumar . Dec 22, 2024

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