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  1. Business Software
  2. Customer Support Software
  3. Customer Experience Management Software

  4. Freshworks 360

Freshworks 360

Brand : Freshworks

Starting Price:

₹ 2,799 excl. GST

₹ 3,303 incl. GST

View plans

Save Extra with 2 Offers

  • offer_icon Save upto 28%, Get GST Invoice on your business purchase |
    T&C close

    Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

    For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

    • the GSTIN of the user associated with their registered business, and

    • the specified Entity Name for their business.

    It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

    Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

    Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

    Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

    To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.

  • offer_icon Buy Now & Pay Later, Check offer on payment page.

Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance expenditures. The software has a simplified plug and play function that allows companies to instantly deploy Freshworks 360 in their operation. This call centre software facilitates t...Read more

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Freshworks 360 Software Pricing, Features & Reviews

What is Freshworks 360? 

Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance expenditures. The software has a simplified plug and play function that allows companies to instantly deploy Freshworks 360 in their operation. This call centre software facilitates teams to operate contextually with every single call. It keeps the information of every contact at the agent’s fingertips. The software offers an easy portability system of porting customer information from different systems.

Freshworks 360 has an advanced inbound routing engine that allows agents to not miss a single call and fulfil their targets in record time. This feature keeps a thorough record of all the inbound calls attended during the working hours, including holidays. 

Boosting Inbound Sales Output with Freshworks 360

Freshworks 360 simplifies the task of phone number and call management in real-time. The software manages phone numbers from multiple locations and categorizes them based on geographic locations for easier access. This call center management software enables companies to purchase active phone numbers in over 90 countries and track their usage in real-time. All these tasks can be done from the convenience of a single account. The software allows companies to utilize all the interaction data such as call recordings, notes, email interactions to adapt a productive sales strategy and optimize lead conversion. 

What features does Freshworks 360 offer?

Here are some core features offered by Freshworks 360: 

  1. Minimization of busy work to drive sales
  2. Phone call management 
  3. Email marketing campaigns 
  4. Customized reports 
  5. Advanced call metrics 
  6. Omnichannel routing 
  7. Agent availability reports 
  8. Queue call back 
  9. Advanced call metrics 
  10. Smart answer voice bot

What is the price of Freshworks 360? 

The price of Freshworks 360 varies based on the several factors such as the size of the operations, number of employees, etc. Please request a call for further inquiries regarding the software.

Freshworks 360 Pricing & Plans

Growth
  • Web widget
  • Messaging channels
  • Email
    • Licenses
    • Monthly

Calculated Price (Exclusive of all taxes)

₹ 2799
Pro
  • Web widget
  • Messaging channels
  • Email
  • Bring your own channel (BYOC)
  • Bring your own telephony (BYOT)
    • Licenses
    • Monthly

Calculated Price (Exclusive of all taxes)

₹ 6599
Enterprise
  • Web widget
  • Messaging channels
  • Email
  • Approval workflow
  • Flexible knowledge base hierarchy
    • Licenses
    • Monthly

Calculated Price (Exclusive of all taxes)

₹ 10679

Get Freshworks 360 Demo

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Freshworks 360 Gallery

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Freshworks 360 Features

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Contact Management

Companies can quickly transport contact details from third-party applications and APIs and categorize it for effective working.

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Call Logging

The software provides detailed call logs of the individual agent to track their progress.

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Lead Scoring

This call centre accumulates all the leads scored for efficient contact management.

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Referral Tracking

Companies can start a referral campaign and use it to track the leads acquired through them.

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Marketing Automation

Freshworks 360 automates marketing through email campaigns.

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Customer Support

This call centre software offers real-time customer support in case of any operational issue.

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Collaboration

The software allows multiple agents to come on a call and collaborate in real-time.

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360° Customer View

Agents can track and share the lead with other agents for a better conversion rate. In the meantime, they can track the

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Seamless Sales, Service & Support

The call centre software facilitates seamless handling of sales and both pre & post-sales services effectively.

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Omnichannel

Freshworks 360 integrates with all the communication channels and streamlines them to one portal.

Freshworks 360 Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Integration Supported:
  • Windows
  • Desktop
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Startups, Enterprises, SMEs
  • Email
  • Videos
  • English

Freshworks 360 Reviews and Ratings

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Freshworks Company Details

Brand Name Freshworks
Information Freshworks provides businesses with SaaS customer engagement solutions.
Founded Year 2010
Director/Founders Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar
Company Size 1000+ Employees
Other Products Freshservice, Freshsales CRM, Freshdesk, Freshchat, Freshdesk Contact Center

Freshworks 360 FAQ

A This call centre software saves all the user data on cloud-based storage system.
A Freshworks 360 is a web-based application that can be accessed through internet browsers.
A Go to the agent availability section on the top right of the Freshworks 360 app and click to expand the dropdown list. Then click on Account> Profile Settings> Password reset.
A Yes, a single license of Freshworks 360 can be deployed to manage your remote employees working from different locations.
A Techjockey offers a demo before purchase for Freshworks 360. Please request a call to get it scheduled as per your convenience.

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