Freshdesk

What is Freshdesk?

Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collaborate better with others to resolve issues jointly.

With this software, users can prioritize tickets according to their level of importance and assign them to a suitable team. Customers, thereby, can easily keep track of their raised tickets. The software can be used to create workflows efficiently by sharing tickets with various teams without having to compromise on users’ ability to access them.

Unique Functionalities of Freshdesk

Here is a quick rundown of features provided by Freshdesk:

• Freshdesk, being a customer service-oriented software, looks for the ultimate satisfaction of customers. As most chat contexts tend to get lost in chat tools, tracking the relevant information can be a little difficult at times.
• With this software, users can find the relevant information quickly within the ticket itself, making it easy for the internal teams to work collaboratively within the helpdesk.
• Users can avoid reassigning tickets by sharing ownership with the agents involved. Your customers will get their tickets routed to the most appropriate agent. Multilingual capabilities and flexible business hours help cater to a wider customer base.

Why Choose Freshdesk?

• Multichannel Support: Enables businesses to manage customer inquiries from various channels such as email, phone, chat, and social media, all within a single platform.
• User-Friendly Interface: Offers an intuitive and easy-to-navigate interface, making it simple for agents to handle customer queries efficiently.
• Robust Ticketing System: Provides a powerful ticketing system that helps businesses streamline and automate their customer support processes.
• Customization Capabilities: Users can customize the software to meet their specific business needs, like branding and workflow configurations.
• Reporting and Analytics: Offers comprehensive reporting and analytics features, allowing businesses to gain valuable insights into their customer support performance.
• Integration Options: Integrates with various third-party applications, providing flexibility and scalability for businesses of all sizes.

Benefits of Freshdesk:

Freshdesk is very beneficial for businesses, here are a few listed below for better comprehension of the software:

• Freshdesk ticketing systems streamline all the customer interactions on one platform for easy monitoring and supervision.
• Organizations can automate all the basic and repetitive tasks like data entry and updating tickets among many others.
• Freshdesk enables the company to retain its brand identity by adding logos and customizing the software to resemble the organization's aesthetics.
• Streamlines customer support processes, leading to quicker query resolution and improved response times.
• By centralizing customer inquiries and providing multichannel support, Freshdesk helps businesses deliver prompt and consistent support.
• Facilitates seamless collaboration among support agents, enabling them to work together and resolve customer issues.
• Freshdesk's ticketing system and automation capabilities help businesses optimize resources and reduce operational costs.

Freshdesk Pricing

There are 4 different plans for Freshdesk, including:

• Blossom: This plan comes at Rs. 1399/- per month. It is suitable for small teams.
• Garden: It comes at a price of Rs. 2599/- per month. It is ideal for growing teams.
• Estate: The Estate plan comes at a cost of Rs. 4699/- per month. It is preferred by large teams.
• Forest: The Forest plan comes for Rs. 8999/- per month. It is exclusively designed for enterprises.

What Customizable Options Does Freshdesk Provide?

This customer support software helps users streamline the support channels from just one place, letting customers interact with them over the phone, chat, etc. As the software allows conversation within tickets to find relevant information without any hassle, users can invite collaborate with agents or external business partners to discuss and solve issues. Automation allows repetitive tasks to be eliminated and focuses on the critical tickets that require urgent attention. Customers need not wait long as there are plenty of FAQs on the site that will help them immensely. Additionally, users can monitor their teams and make data-driven decisions to ensure the highest level of customer satisfaction.