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Freshdesk

Freshdesk

Brand : Freshworks

Starting Price:

₹ 1,399 excl. GST

₹ 1,651 incl. GST

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Robust customer support software designed for businesses to streamline, automate, and improve their customer support processes with its multichannel support. ...Read more

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Freshdesk Software Pricing, Features & Reviews

What is Freshdesk?

Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collaborate better with others to resolve issues jointly.

With this software, users can prioritize tickets according to their level of importance and assign them to a suitable team. Customers, thereby, can easily keep track of their raised tickets. The software can be used to create workflows efficiently by sharing tickets with various teams without having to compromise on users’ ability to access them.

Unique Functionalities of Freshdesk

Here is a quick rundown of features provided by Freshdesk:

  • Freshdesk, being a customer service-oriented software, looks for the ultimate satisfaction of customers. As most chat contexts tend to get lost in chat tools, tracking the relevant information can be a little difficult at times.
  • With this software, users can find the relevant information quickly within the ticket itself, making it easy for the internal teams to work collaboratively within the helpdesk.
  • Users can avoid reassigning tickets by sharing ownership with the agents involved. Your customers will get their tickets routed to the most appropriate agent. Multilingual capabilities and flexible business hours help cater to a wider customer base.

Why Choose Freshdesk?

  • Multichannel Support: Enables businesses to manage customer inquiries from various channels such as email, phone, chat, and social media, all within a single platform.
  • User-Friendly Interface: Offers an intuitive and easy-to-navigate interface, making it simple for agents to handle customer queries efficiently.
  • Robust Ticketing System: Provides a powerful ticketing system that helps businesses streamline and automate their customer support processes.
  • Customization Capabilities: Users can customize the software to meet their specific business needs, like branding and workflow configurations.
  • Reporting and Analytics: Offers comprehensive reporting and analytics features, allowing businesses to gain valuable insights into their customer support performance.
  • Integration Options: Integrates with various third-party applications, providing flexibility and scalability for businesses of all sizes.

Benefits of Freshdesk:

Freshdesk is very beneficial for businesses, here are a few listed below for better comprehension of the software:

  • Freshdesk ticketing systems streamline all the customer interactions on one platform for easy monitoring and supervision.
  • Organizations can automate all the basic and repetitive tasks like data entry and updating tickets among many others.
  • Freshdesk enables the company to retain its brand identity by adding logos and customizing the software to resemble the organization's aesthetics.
  • Streamlines customer support processes, leading to quicker query resolution and improved response times.
  • By centralizing customer inquiries and providing multichannel support, Freshdesk helps businesses deliver prompt and consistent support.
  • Facilitates seamless collaboration among support agents, enabling them to work together and resolve customer issues.
  • Freshdesk's ticketing system and automation capabilities help businesses optimize resources and reduce operational costs.

Freshdesk Pricing

There are 4 different plans for Freshdesk, including:

  • Blossom: This plan comes at Rs. 1399/- per month. It is suitable for small teams.
  • Garden: It comes at a price of Rs. 2599/- per month. It is ideal for growing teams.
  • Estate: The Estate plan comes at a cost of Rs. 4699/- per month. It is preferred by large teams.
  • Forest: The Forest plan comes for Rs. 8999/- per month. It is exclusively designed for enterprises.

What Customizable Options Does Freshdesk Provide?

This customer support software helps users streamline the support channels from just one place, letting customers interact with them over the phone, chat, etc. As the software allows conversation within tickets to find relevant information without any hassle, users can invite collaborate with agents or external business partners to discuss and solve issues. Automation allows repetitive tasks to be eliminated and focuses on the critical tickets that require urgent attention. Customers need not wait long as there are plenty of FAQs on the site that will help them immensely. Additionally, users can monitor their teams and make data-driven decisions to ensure the highest level of customer satisfaction.

Freshdesk Pricing & Plans

Blossom
  • Ticket Management
  • Helpdesk Report
  • Process Automations
  • Collision Detection
  • SLA Management
  • Ticketing
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

1399
Garden
  • Ticket Management
  • Helpdesk Report
  • Process Automations
  • Collision Detection
  • SLA Management
  • Time Tracking
  • CSAT Surveys
  • Performance Reports
  • Multilingual
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

3299
Estate
  • Ticket Management
  • Helpdesk Report
  • Process Automations
  • Collision Detection
  • SLA Management
  • Time Tracking
  • CSAT Surveys
  • Performance Reports
  • Multilingual
  • Custom Reports & Dashboards
  • Customer Segments
  • Round-robin Routing
  • Multiple Products
  • Dynamic Ticket Forms
  • Custom Reports
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

4999
Forest
  • Ticket Management
  • Helpdesk Report
  • Process Automations
  • Collision Detection
  • SLA Management
  • Time Tracking
  • CSAT Surveys
  • Performance Reports
  • Multilingual
  • Custom Reports & Dashboards
  • Customer Segments
  • Sandbox
  • Audit Logs
  • Agent Shifts
  • Agent Scripts
  • Email Bot
  • Auto-Triage
  • IP Whitelisting
  • HIPAA Compliance
  • Custom Reports
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

8999
Estate Omnichannel
  • Multilingual
  • Agent Scripts
  • Email Bot
  • Email, social, chat, phone channels
  • Omnichannel
  • Roles & Permissions
  • Co-Browsing
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

7199
Forest Omnichannel
  • Multilingual
  • Agent Scripts
  • Email Bot
  • Auto-Triage
  • Omnichannel
  • Roles & Permissions
  • IP Whitelisting
  • Abandoned call metrics
  • Speech Enabled
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

12199

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Freshdesk Features

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Agent collision detection

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SLA Management

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Custom Reports & Dashboards

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Customer Segments

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Omnichannel

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Roles & Permissions

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IP & Network Restrictions

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Ticket Management

Users can prioritize, categorize, & assign tickets based on their importance so that they do not lose track of them.

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Collaboration

When a customer raises a ticket, the team members can handle it jointly by forming a team to meet the requirements efficiently.

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Multichannel Support

This feature lets users manage support-oriented communication from multiple channels on a single platform. 

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Feedback & Automation

Intelligent ticket assignment, time-triggered automation & automatic mail notifications enhance the team’s productivity.

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Self Service Portal

The portal is inbuilt with some readymade solutions that can help customers solve their own issues.

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Helpdesk Report

It lets users identify their problems and plan according to metrics. They can manage the tickets in real time on the dashboard.

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Customization

 Freshdesk allows managing your workflow, portal, and agent roles, thereby making the portal absolutely customizable.

Freshdesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Phone, Email, Live Chat, Communities, Forums
  • API Integration
  • Documentation, Videos
  • English
  • AI Integrated

Freshdesk Reviews

93%

Have recommended this product

Overall Score

4.7/5
Based on 3 Reviews

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Your valuable feedback helps others like you make a better decision.

Freshdesk Video Reviews

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“Freshdesk Review 2023 | Best Customer Service Software”

4.8

Review by: thesocial

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“Freshdesk Review: Is It Good”

4.8

Review by: yourfirstonline

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“Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support”

4.8

Review by: highqualityreview

Freshworks Company Details

Brand Name Freshworks
Information Freshworks provides businesses with SaaS customer engagement solutions.
Founded Year 2010
Director/Founders Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar
Company Size 1000+ Employees
Other Products Freshservice, Freshsales CRM, Freshchat, Freshdesk Contact Center, Freshteam

Freshdesk FAQ

A Yes, all the personal data is protected biometric locks and is under 24-hour surveillance. The data centers are EU safe harbor compliant. In addition to all these, Freshdesk has planned to include SSL encryption.
A Freshdesk utilizes cloud-based storage deployment.
A Freshdesk customer service software is available as mobile application for both iPhone and Android platforms.
A Here are the system requirements for Freshdesk: 1. Operating System: Windows 7.0 or higher, OSX Mavericks or higher 2. Browser: Latest version of Chromium, Firefox, Safari, Edge (anyone can work)
A Techjockey provides demo for Freshdesk. To avail the demo, please request a call, and our sales team will connect with you as soon as possible.
A The Help Widget in Freshdesk allows users to embed answers, address issues and queries, and collect feedback, thus solving all doubts before they turn into problems.
A With the help of Freshdesk’s Analytics, users can capture and monitor their customer support data seamlessly. Its one-click insights even provide a complete overview of the performance of teams.
A Every new ticket that is created in the helpdesk is labelled as “Open”. “Pending” tickets are the ones whose progress is awaited and is put on hold. A “Resolved” ticket is the one that has been resolved by the team and is marked “Closed” when the customer acknowledges it.
A Go to Solutions Tab > ‘New Article’ button. Use the drop-down as part of the ‘New Article’ button to create a new folder. This allows users to set up and categorize the Knowledge Base for easy access.
A You can open a ticket > Click on ‘Add Child’ > Choose between ‘Using a template’ and ‘New Child Ticket’. The original ticket becomes the parent ticket and the newly created one becomes a child ticket.

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