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Brand : Freshworks
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₹ 1,399 excl. GST
₹ 1,651 incl. GST
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Save upto 28%, Get GST Invoice on your business purchase | 
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
Buy Now & Pay Later, Check offer on payment page. Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. This cloud PBX system can also be used by the internal support and marketing team of a company to address the query of prospects and to ...Read more
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Call Recording Opt-out
Freshcaller offers an IVR keypress that registers the customer’s choice, enabling them to opt-out from recording their phone
Agent Availability Report
The intuitive dashboard by Freshcaller allows the users to check the availability of agents, current status, etc.
Abandoned Call Metrics
Users can track the exact reasons behind call drops with the abandoned call metrics offered by the software.
Smart Answer Bot
Freshcaller offers a smart answer bot known as Freddy. That is capable of giving instant answers round the clock.
Multilingual Support
Agents can select the language of their choice from the profile settings page and provide adequate support to their customers.
Inbound Call Center
The agents can offer a more contextual support to their callers as they get to view the caller names, their phone numbers.
Number Porting
Freshcaller allows its users to continue their services with their old numbers. They can port numbers from regular service
Basic Call Queues
Users can customize the flow of calls for a specific team and assign a particular number to them using the basic call queues
Wait Queues
The wait queues feature of the software enables the customers to reserve a slot for them at times when the agent is busy with a
Voicemail
Freshcaller enables its users to offer customized voicemail service (greetings, specific terms), enabling them to continue their
Warm Transfer
By using Freshcaller, agents can provide detailed customer-related information to the new agent, by using the warm transfer
Call Recording
Users can record the calls attended by their agents and use the data for further training, survey and quality checks.
IVR Facility
The advanced IVR facility offered by the software enables its users to route the calls from their customers to their agents and
Call Monitoring
Users can monitor live calls attended by their agents to assess the services that they offer to the callers.
Fully Custom reports
Freshcaller offers detailed reports to its users and their team. Users can filter out call details, status and other relevant
Call conferencing
Agents can add a member from their team during a live call with a customer in order to avoid the hassles of call transferring and
SIP Connections
Freshcallers allows the agents to receive the calls from customers directly on their SIP devices.
Holiday Routing
Users can continue with their services even during the holidays by planning out their schedules with the advanced holiday routing
Advanced Call Metrics
Freshcaller enables its users to view and manage their call logs, call lifetime metrics and maintain all the billing-related
Call Barging
With the call barging feature of the software, managers get the right to barge into a live call from the admin dashboard and
Call Center Agent Statuses
The software automatically updates the agent’s status to After Call Work (AWC) post a call completion, enabling the agent to
Queue Callback
With Freshcaller, you can allow your customers to send in a callback request during rush hours when all the agents are busy with
Omnichannel Routing
The omnichannel routing feature of the software uses an intelligent routing algorithm to assign customer queries from different
Service Level Monitoring
Admins can monitor the services offered by their agents and make necessary changes from anywhere across the globe by using the
Speech Enabled IVR
Users can record IVR prompts and sync them with Freshcaller by using its inbuilt voice recording or text to speech feature.
Email, social, chat, phone channels
The omnichannel customer support system allows agents to get connected to the customers over email.
Agent Scripts
Freshcaller allows the agents to communicate with customers based on script-based replies for common queries.
Email Bot & Chatbots
Users get to contextually engage their customers with the help of email bots and chatbots offered by the software.
IP Whitelisting
By enabling the IP Whitelisting feature of the software, users can restrict the logins within their support portal by mentioning
| Brand Name | Freshworks |
| Information | Freshworks provides businesses with SaaS customer engagement solutions. |
| Founded Year | 2010 |
| Director/Founders | Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar |
| Company Size | 1000+ Employees |
| Other Products | Freshservice, Freshsales CRM, Freshdesk, Freshchat, Freshteam |
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