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Time Based Call Routing
The feature routes calls to the agents based on specific dates and time zones.
Sticky agent
The IVR software helps connect a caller to the previous agent for easy follow-ups.
Call Tracking/Push API
The module captures the caller's information and saves it in the database for marketing & follow-up purposes.
Call Recording
EasyGo IVR makes it easy to record customer calls for performance evaluation and agent training purposes.
Click to Call
This option prevents the possibility of misdialed numbers by providing single-click call buttons.
Voice Mail
Voice commands help callers interact with chatbots to resolve their queries before a live agent hops in partially.
CRM Integration
CRM integration links customer data and insights together for intelligent call routing.
Analytics & Reporting
Use the feature in the EasyGoIVR system for optimizing call flows and menu selections.
SMS & Email Alerts
Send account updates and notifications to customers with built-in SMS and email alerts function.
Blacklisting
EasyGoIVR blocks unnecessary callers and protects the callers' database.
Programmable Extensions With Multi-Level IVR
Call forwarding and virtual number support provides callers an interactive calling experience.
Customer Agent Mapping
The process records and analyses the customer interactions for better engagement.
CDR (Call Detail Records)
Detailed call records are available for training and performance management purposes.
Automatic Call Distribution
The IVR software makes connecting and distributing calls to suitable agents easy.
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