DWService Questions & Answers

DWService supports multi-platform access, allowing you to control devices running Windows, macOS, and Linux. You can access these devices from any device with a web browser, including Windows, macOS, Linux, iOS, and Android.

While DWService offers a free plan for personal use, it has limitations on the number of devices you can connect to and the duration of remote sessions. The paid business plan offers more features, including higher connection limits, longer session durations, and priority support.

DWService does not directly support remote printing. However, you can use the remote desktop functionality to access the remote device's print settings and print documents directly from the remote device.

To create a new agent, you'll need a DWService account. Once you've logged in, navigate to the "Agents" section and click Add Agent. You'll be provided with an installation code that you'll need to enter during the agent installation process.

The number of devices you can connect to depends on your plan. The free plan has a limited number of connections, while the paid plans offer higher connection limits.

To revoke remote access permission, you can either disable the DWService agent on the remote device or delete the agent from your DWService account. Disabling the agent will temporarily prevent remote access, while deleting the agent will permanently remove the device from your account.

DWService uses secure encryption protocols to protect your data during remote access. The exact encryption methods may vary, but they are generally considered secure for most personal and business use cases. However, it's important to use strong passwords and enable two-factor authentication for added security.

Yes, DWService supports file transfer between devices. You can drag and drop files from your local device to the remote device's desktop, or use the built-in file transfer tool within the DWService interface.

If you encounter connection issues, you can try the following:

• Check your internet connection on both the local and remote devices.
• Ensure that the DWService agent is running on the remote device.
• Verify that the firewall settings on the remote device are not blocking DWService.
• Restart the DWService agent on the remote device.
• Contact DWService support for further assistance.

To set up DWService, you'll need to install an agent on the device you want to control remotely. You can download the agent for Windows, macOS, or Linux from the DWService website. No additional software or plugins are required.