DoubleTick Questions & Answers

To resolve the Please fill all fields error when using templates in DoubleTick, ypou must make sure that all required fields in the template are filled correctly before sending the message.

To resolve conflicting bot keywords in DoubleTick, follow the steps given below:

• Click on the name of the conflicting bot when the error occurs
• Modify or delete the duplicate keyword in that bot
• Save the original bot.

To Set Up Your WABA Profile on DoubleTick , follow the steps given below:

• Open DoubleTick
• Navigate to 'Settings'
• Click on 'WABA Profile'
• Enter your business details
• Verify your number to complete the setup.

To import your customer data to create Multiple Broadcast channels in DoubleTick via Excel upload, follow the steps given below:

• Create a CSV/Excel file with customer details
• Open DoubleTick
• Navigate to 'Broadcast'
• Click on 'Import Data'
• Upload the file
• Map the fields.

DoubleTick provides ready-made tools called APIs, helpful guides, and add-ons for services like Shopify, Salesforce, and Zapier, making it simple to connect and use them together quickly.

To logout of DoubleTick, follow the steps given below:

• Open DoubleTick
• Press on your profile in the top-right corner of the screen
• Click on 'Logout'

To invite your team members on DoubleTick, follow the steps given below:

• Open DoubleTick
• Navigate to 'Team Management'
• Click on 'Invite Member'
• Input their email, assign a role, and send the invite.

The member who has been invited will receive an email with a link. They must click the link, set a password, and log in.

Tio troubleshoot the Spam rate limit hit issue in DoubleTick, you can review recent campaigns, check deliverability reports, clean your email list, improve email content, Adjust sending frequency, use double opt-in. If the issue persists you can try contacting the support team of DoubleTick for assistance.

To check the marketing template message limits for a user in DoubleTick, follow the steps given below:

• Open DoubleTick
• Navigate to 'Settings'
• Click on 'Template Usage'
• Now, you can view daily and monthly limits for template messages and track usage trends.