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Web Screen
Agents can make calls to their business customers in a proper sequence using web based screen offered by the software.
Script display
With Dialer360, agents get access to scripted content that is displayed on the screen helping them read details of the customers
Auto-dial campaign
Admins can set up campaigns for agents through predictive dialer for automatically dialing numbers on behalf of agents and
Multiple Campaigns
The predictive dialer within the software helps agents monitor each campaign with several dialers. They can also manage multiple
Broadcast with Pre-Recorded Messages
With Dialer360, agents can broadcast pre-recorded messages to a large number of audiences in real-time.
Easy to Transfer calls
Admins can transfer live calls to different agents or to other departments within the same call center in a hassle-free manner.
Voicemail
When the inbound call center misses any calls from customers, they can send voicemails to the drop caller or add them to the
Local caller ID
The predictive dialer of the software does display local caller ID to its customers for both outbound and inbound calls.
ACD Queues
The software automatically predicts the load of calls on an individual agent and distributes them to other agents who are free or
Inbound and Outbound Calls
Dialer360 makes sure that all the agents receive all types of calls irrespective of the fact whether they are outbound or
AMD Calls
The predictive dialer differentiates automatically between live calls and machine answered calls so that calls get connected to
3rd Party Conferencing
Agents or executives can connect with third parties before going for a live call. Third parties can be added too once the call
Real Time Reports & Statistics
Dialer360 connects agents to only live calls in order to enhance their real-time work performance, and offers detailed reports of
DNC Activation
With Dialer360, executives can activate DNC number lists and use them for specific campaigns as per their requirement.
Agent Restriction
Admins can restrict permission levels for specific features and campaigns for each individual agent based on their designation.
Brand Name | Dialer360 |
Information | Dialer360 is Call Center Software which provides you inbound, outbound and blended services on high voltage and low cost for your call center. It is the complete telecom solution including Omni Channel, communication with your customers by using Email, SMS, Web chat and Social Media (Facebook, Twitt |
Founded Year | 2016 |
Director/Founders | Asif Sajjad |
Company Size | 1-100 Employees |
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