DialDesk

Brand : Ispark Dataconnect P Ltd.

4.7
6 Ratings & 6 Reviews
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Starting Price:

₹ 15,000 excl. GST

₹ 17,700 incl. GST

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Save Extra with 2 Offers

Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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DialDesk Call Center Software streamlines customer support with advanced automation and real-time analytics, enhancing efficiency and customer satisfaction. ...Read more

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DialDesk Software Pricing, Features & Reviews

What is DialDesk?

DialDesk is India's pioneering Pay as You Go customer support solution, revolutionizing how businesses handle customer interactions. Unlike traditional customer support systems, which require significant investments in cloud telephony, CRM, and dialer tools, DialDesk offers an all-in-one platform with built-in capabilities.

This innovative service ensures that businesses only pay for connected calls, providing a cost-effective and efficient solution for managing customer support. This call center solution is designed to provide 24/7 human support, ensuring that your customers' calls are answered promptly and professionally at any time of day or night. This service is ideal for startups, small and medium-sized businesses, and even large brands experiencing varying call volumes or needing after-hours support.

Why Choose DialDesk Software?

Comprehensive All-in-One Solution: DialDesk eliminates the need for separate investments in cloud telephony, CRM, and dialer tools. Everything you need for customer support is included in one robust platform.
24/7 Human Support: Dedicated agents are available around the clock to pick up calls for your business, ensuring that no customer query goes unanswered.
CRM Integration: Each customer interaction is meticulously recorded in the CRM, with alerts sent to the client and the customer, keeping everyone informed and up-to-date.
Performance-Based Pricing: With a 100% prepaid subscription model, you only pay for the performance, making DialDesk a highly cost-effective solution.
Deep Interaction Insights: Gain valuable insights into customer interactions, allowing you to take timely actions and develop successful strategies.
Versant 5 Certified Agents: Skilled and certified agents ensure high-quality customer interactions.
Dedicated Training and Quality Team: Continuous training and quality assurance to maintain high service standards.
Centralized Complaint Helpdesk: Ensures service issues are promptly addressed, maintaining service level agreements (SLAs).
Dedicated Account Manager: Personalized support to help your business grow and optimize customer support operations.

Benefits of DialDesk Platform

Cost-Effective: It reduces customer support costs by up to 75%, as you only pay for connected calls and avoid the expense of additional tools.
Enhanced Customer Experience: Provides professional and branded customer experience, improving satisfaction and loyalty.
Boosts Sales ROI: By effectively managing calls from marketing campaigns, DialDesk helps to maximize your sales ROI.
Resource Optimization: Frees up internal resources, allowing your team to focus on core business activities while experts handle customer calls.
Scalability: Ideal for businesses of all sizes, especially those with fluctuating call volumes or seasonal spikes.
Industry Agnostic: Supports all industry verticals, making it a versatile solution for various business needs.
Proven Track Record: With over 300 brands served, DialDesk has a proven track record of delivering exceptional customer support.
24/7 Availability: Ensures customer queries are addressed anytime, enhancing customer satisfaction and loyalty.

DialDesk Pricing

DialDesk price details are available on request at techjockey.com.

DialDesk price in India may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for subscription-related details and to avail offers on premium packages.

DialDesk Pricing & Plans

Base 151 (Build Quarterly)

Inbound call rate/minute-7
Outbound call rate/minute-7
Per SMS charge-0.25
Per Email charge-0.25
Per Whatsapp charge-as per actuals
CRM IDs-4
Add on CRM ID-1000/user

- Monthly

Calculated Price (Exclusive of all taxes)

₹ 15000

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DialDesk Features

Dedicated Account Manager

Personalized support for business growth and optimization of customer support operations.

Scalability

It is suitable for businesses of all sizes and easily accommodates fluctuating call volumes and seasonal spikes.

Industry Versatility

Supports all industry verticals, making DialDesk a versatile solution for diverse business needs.

Enhanced Customer Experience

Provides branded and professional customer experience, improving satisfaction and loyalty.

Sales ROI Boost

Efficiently manages calls from marketing campaigns, enhancing sales ROI.

Resource Optimization

Frees up internal resources, allowing businesses to focus on core activities while experts handle customer calls.

Proven Track Record

Trusted by over 300 brands, demonstrating reliability and success in customer support management.

Pay-As-You-Go Pricing

Only pay for connected calls, eliminating unnecessary expenses and optimizing cost-efficiency.

All-In-one solution

Integrated with cloud telephony, CRM, and dialer tools, removing the need for additional investments.

24/7 Human Support

Round-the-clock availability of agents to ensure customer queries are answered promptly, enhancing customer satisfaction.

Comprehensive CRM Integration

Each interaction is recorded in the CRM, with real-time alerts sent to the client and customer.

Performance-Based Subscription Model

100% prepaid & based on performance, providing a cost-effective & transparent pricing structure.

Deep Interaction Insights

Detailed analytics on customer interactions allow businesses to take timely actions.

Versant 5 Certified Agents

Highly skilled and certified agents ensure high-quality customer interactions, maintaining service excellence.

Dedicated Training & Quality Assurance

Continuous training programs & quality checks to uphold high service delivery standards.

Centralized Complaint Helpdesk

A centralized system to manage complaints and ensure services meet SLAs.

DialDesk Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Training:
Language:

Windows
Desktop
Web-Based
All Industries
All Businesses
SMBs, SMEs, MSMBs
Phone, Email
Videos
English

DialDesk Reviews

Have recommended this product

Overall Score

4.7/5

Based on 6 Reviews

Features 4.5/5

Value for Money 4.8/5

Ease of Use 4.8/5

Customer Support 5/5

Review this product

Your valuable feedback helps others like you make a better decision.

Monika

Verified reviewer:

Manager, Food & Beverages

2-100 Employees

Reviewed on: Jul 4, 2024

5/5

“DialDesk - The Future of Customer Service.”

Pros : DialDesk supports all industry verticals, making it a versatile solution for various business needs. The 24/7 human support and pay-per-connected-call model are reliable and cost-effective. The continuous training and quality assurance ensure high service standards.

Cons : None

Reason to switch : Seamless interface

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Pravin

Verified reviewer:

Chief Technology Officer, Computer & Network Security

101-500 Employees

Reviewed on: Jul 4, 2024

5/5

“Versatile and Reliable”

Pros : I really liked this pay per use, it feels like more savings more connect. DialDesk supports all industry verticals, making it a versatile solution for various business needs. The 24/7 human support and pay-per-connected-call model are reliable and cost-effective. The continuous training and quality assurance ensure high service standards.

Cons : none

Reason to switch : all in tools interface in one slide! no hush hush

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5